Community Stories

New DSOTM (small) issue

Bugbait
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354
Perre Perre
Last update from my side: it’s back 😀
It took Omega around 1.5 months, so can’t complain as they had to order a new case as well.
Very pleased with how everything worked out!
upload_2020-9-17_9-9-28.jpeg

Great news and glad it worked out. Nice to see a reasonable response, i.e. It took 1.5 months and it was a brand new watch but you're happy that it was sorted out under warranty, instead of getting angry about it! 😀 👍
 
EricCsN
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1,183
that's why i buy omega nearly all the time, their customer services are outstanding and they really listen to the customers and look after them
Edited:
 
shutterlife
Posts
450
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573
Glad it's back as new. But this is also why my GSOTM is the last ceramic case watch I will own. Two chips and Omega won't do anything about it.
 
Bauhaus
Posts
129
Likes
642
Perre Perre
Last update from my side: it’s back 😀
It took Omega around 1.5 months, so can’t complain as they had to order a new case as well.
Very pleased with how everything worked out!

Thanks to all for the help!

upload_2020-9-17_9-9-28.jpeg

Congratulations for having it back!

Are you wearing it on the "small strap now"?
My wrist is about 17cm and the small strap works really well.

Mine says hi:

IMG_2493.JPG IMG_2656.JPG
 
Perre
Posts
136
Likes
556
Bauhaus Bauhaus
Congratulations for having it back!

Are you wearing it on the "small strap now"?
My wrist is about 17cm and the small strap works really well.

Mine says hi:

IMG_2493.JPG IMG_2656.JPG
Yes, on the small strap now. Way better for my flat wrist compared to the standard one 😀
 
redzer007
Posts
679
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2,530
Glad to see it's back.

Is the new case marked with the same serial number? Always wondered that about a replacement case.

Thx
 
Perre
Posts
136
Likes
556
redzer007 redzer007
Glad to see it's back.

Is the new case marked with the same serial number? Always wondered that about a replacement case.

Thx
Yes, It’s ordered from the factory with the same serial number 😀
 
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