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My Omega Service Centre horror story…

JwRosenthal
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YVR785 YVR785
I need help trying to understand some of the sarcastic comments; are you okay with sloppy workmanship?
The sarcasm and cajoling is laughing with you, not at you- of course this would piss any of us off, but calling it a “horror story” is something only an obsessive watch collector with think- it’s about stepping back and laughing at ourselves sometimes.
All of us collectors are bordering on batshit crazy- all have some element of OCD, neurosis, or shopping addiction that causes us to obsess over ridiculously expensive pieces of metal.
Take a breathe, realize that the folks at omega are human and this is the ultimate of first world problems. Then send it right back and say- no…this is not acceptable, try again- and they should eat the cost of shipping both ways.
And I don’t shame people with chronic illness be it physical or mental….unless it involves dressing up in furry costumes and attending events in public (whatever your kink is behind closed doors is fine)- they bring all the shame on themselves.
 
Pastorbottle
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YVR785 YVR785
Do you tease people with hypertension and arthritis too?
Shit yeah!
An example of more sarcasm at work!
 
YVR785
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JwRosenthal JwRosenthal
The sarcasm and cajoling is laughing with you, not at you- of course this would piss any of us off, but calling it a “horror story” is something only an obsessive watch collector with think- it’s about stepping back and laughing at ourselves sometimes.
All of us collectors are bordering on batshit crazy- all have some element of OCD, neurosis, or shopping addiction that causes us to obsess over ridiculously expensive pieces of metal.
Take a breathe, realize that the folks at omega are human and this is the ultimate of first world problems. Then send it right back and say- no…this is not acceptable, try again- and they should eat the cost of shipping both ways.
And I don’t shame people with chronic illness be it physical or mental….
Sensible response. The title is obviously hyperbolic and to draw readers in (I clearly say this is not a horror story in the first sentence).
 
reverbtime
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YVR785 YVR785
I need help trying to understand some of the sarcastic comments; are you okay with sloppy workmanship?
If you want perfection, get a Patek or Lange. Omega and Rolex are far from it. I still love them for what they offer.
 
JwRosenthal
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Sensible response. The title is obviously hyperbolic and to draw readers in (I clearly say this is not a horror story in the first sentence).
We all know that- but it’s fun to collectively laugh at ourselves. It’s meant in an effort to get you to laugh at the situation- you sent it in to correct a specific issue and they did exactly the opposite.

And in response to an earlier post- medications to treat OCD:

Prozac
Luvox
Paxil
Zoloft
and can’t forget that daddy of them all, Wellbutrin- which was originally an anti-psychotic but works well for obsessive thoughts/behaviors, which is why they prescribe it for smoking cessation.
 
pdxleaf
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JwRosenthal JwRosenthal
We all know that- but it’s fun to collectively laugh at ourselves. It’s meant in an effort to get you to laugh at the situation- you sent it in to correct a specific issue and they did exactly the opposite.

And in response to an earlier post- medications to treat OCD:

Prozac
Luvox
Paxil
Zoloft
and can’t forget that daddy of them all, Wellbutrin- which was originally an anti-psychotic but works well for obsessive thoughts/behaviors, which is why they prescribe it for smoking cessation.

Is it safe ro assume people who take those medications aren't watch collectors? 😁
 
JwRosenthal
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pdxleaf pdxleaf
Is it safe ro assume people who take those medications aren't watch collectors? 😁
Nobody said those are 100% affective- but some of us with collections that’s once pushed over 100 watches may know something about it 😗
but that’s a topic for another thread.
 
Canuck
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How is it that niggling little problems end up arriving on this message board? As it’s there was anything we could do about such problems!
 
pdxleaf
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Canuck Canuck
How is it that niggling little problems end up arriving on this message board? As it’s there was anything we could do about such problems!

Because this is a watch collector's support group. If not us, who?

Besides, I know you are very supportive and have responded to many niggling little problems related to pocket watches, including some of my own. 😁
 
Syrte
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pdxleaf pdxleaf
If you don't send it back you are allowing mediocrity to creep into Omega, lowering the standards of the brand by sending the signal that crappy work is acceptable to their customers.

I may be overly dramatic but it's still accurate. Of course be polite and understanding, but still insist that Omega can do better.
Especially since they’re now selling new watches at a 15k price tag.
(But I wouldn’t call this a horror story either. Humor often gets lost on the internet… I can think of a number of real life horror stories happening while we commiserate on rich people’s minor problems).
Edited:
 
Canuck
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Because this is a watch collector's support group. If not us, who?

Besides, I know you are very supportive and have responded to many niggling little problems related to pocket watches, including some of my own. 😁

There are mechanical problems with watches, and I am always glad to help where I am able. But OCD is not a watch problem. It is an owner problem. I worked in the jewellery trade for 25 years, then off and on for 5 more years. I have worked in stores that sell Rolex, Omega, Cartier, Longines, Baume & Mercier, Tag, and so on. When I read the petty gripes that appear on this message board, I count my blessings I’m not still in retail!

I recall about 30 years ago, I was running the service department of a jewellery store that sold Breitling watches. The store sold one to a guy who had totally unreasonable expectations regarding the accuracy of his Breitling. A totally bog stock non-chronometer movement. He haunted the service department (me) over its poor timekeeping. Finally, I had him leave it. I spent several days adjusting this POS Breitling until one day, I had it within seconds per day. I called him. He picked it up. He was back the following day. The watch was 4 minutes out! They gave him back his money. I don’t miss having to deal with problems like that!
Edited:
 
YVR785
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Canuck Canuck
There are mechanical problems with watches, and I am always glad to help where I am able. But OCD is not a watch problem. It is an owner problem. I worked in the jewellery trade for 25 years, then off and on for 5 more years.
A 5-min hand alignment is sloppy workmanship, especially when it was part of the service intervention. It’s also a mechanical problem because technically the watch is reading a new hour 5 mins out.

Also, and inconveniently for you, OCD is a real and recognized health disorder. While I’m lucky to not have OCD, your 25 years of retail experience doesn’t give you the authority to babble on about medical illnesses.
Edited:
 
Canuck
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A 5-min hand alignment is sloppy workmanship, especially when it was part of the service intervention.

Also, and inconveniently for you, OCD is a real and recognized health disorder. While I’m lucky to not have OCD, your 25 years of retail experience doesn’t give you the authority to babble on about medical illnesses.

Send the bloody thing to Omega!
 
BlackTalon
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It's not a mechanical problem, it's an installation issue.
 
Dsloan
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pdxleaf pdxleaf
Is it safe ro assume people who take those medications aren't watch collectors? 😁

Dang, this might explain why my wife won't get into collecting with me.
 
JwRosenthal
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Dsloan Dsloan
Dang, this might explain why my wife won't get into collecting with me.
My wife collects from my collection. It starts as a subtle migration from my dresser to her vanity, then it eventually goes into her jewelry box. The ones that require a bracelet adjustment is when she has to be less subtle “is this one of the ones you were thinking of getting rid of?”
 
Annapolis
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JwRosenthal JwRosenthal
And I don’t shame people with chronic illness be it physical or mental….unless it involves dressing up in furry costumes and attending events in public

Uh, there’s a whole subset of OFers who dress up as Snoopy and do “grownup” reenactments of Apollo 13 that just dropped you from their Christmas card lists. #FurryFury
 
Dsloan
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JwRosenthal JwRosenthal
My wife collects from my collection. It starts as a subtle migration from my dresser to her vanity, then it eventually goes into her jewelry box. The ones that require a bracelet adjustment is when she has to be less subtle “is this one of the ones you were thinking of getting rid of?”

Nah, it's a mental health or at least mental health adjacent thing. She's hypersensitive to some sensations and apparently pressure on her wrist from watches, bracelets, and other jewelry drive her up the wall. Oh well, we share plenty of other hobbies.
 
JwRosenthal
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Dsloan Dsloan
Nah, it's a mental health or at least mental health adjacent thing. She's hypersensitive to some sensations and apparently pressure on her wrist from watches, bracelets, and other jewelry drive her up the wall. Oh well, we share plenty of other hobbies.
This is commonly an issue with fibromyalgia (and having been a sufferer during my worst back pain period I know something about). Not sure if your wife’s condition has been life long or recent- but in my case it was related to a lack of sleep- body goes into fight or flight, adrenals exhaust- whole body goes into hyper sensitive mode where anything touching the skin or what may seem like a mild ache becomes intensified by 100- it’s agonizing.
 
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