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Ma’am can I please have a different table?

DIV
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Longbow Longbow
Wow, DIV that’s a real shocker! How much did the repair/service cost?
Looking on the bright side, you are now probably the best placed person on OF to shoot some killer macro photos of the dial, hands etc. I’d be keen to see what the rear of the dial looks like (manufacturers markings etc), that’s not something many of us would get to see otherwise.
Did you get any nice photos of the stripped movement parts, you know, like this:-
DBFA45FD-346B-431A-A40D-3F35D630AE04.jpeg
I'll get some close up photos up in the next day or two. However, having just removed the bracelet to wear the RM on a strap for a few days, I just noticed a "scar" that I hadn't noticed until just now....I looks like someone at Omega service had a really tough time removing the bezel.
20190820_180552.jpg 20190820_180600.jpg

I'm both surprised and very disappointed that I didn't get a higher level of care for my precious timepiece. Did they use an blunt box cutter to pry off the bezel???
What's my recourse (if any here). I trusted Omega service too much and didn't inspect the watch thoroughly after having gotten it back in March...it's probably too late to expect anything....darn it!
 
Archer
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I would still ask for it, and explain just what you did now, that you didn't see this until you removed the bracelet to wear it on a strap. To me, that warrants a replacement mid-case...

One thing to keep in mind is that initial disassembly and final assembly of watches at the service center is not done by actual trained watchmakers, but by people who have been hired and given on the job training. They may not have any watchmaking or technical experience other than what they get for the job. The watchmaker typically only looks after that actual movement in a service center setting, so disassembling the case, removing hands, dial, and installing those and final assembly is done by technicians with only limited training.

Cheers, Al
 
Tigeranteater
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Archer Archer
I would still ask for it, and explain just what you did now, that you didn't see this until you removed the bracelet to wear it on a strap. To me, that warrants a replacement mid-case...

One thing to keep in mind is that initial disassembly and final assembly of watches at the service center is not done by actual trained watchmakers, but by people who have been hired and given on the job training. They may not have any watchmaking or technical experience other than what they get for the job. The watchmaker typically only looks after that actual movement in a service center setting, so disassembling the case, removing hands, dial, and installing those and final assembly is done by technicians with only limited training.

Cheers, Al
Wow! It looks like they used a wood chisel to open the back. The day they worked on yours may have been apprentice day. There really is no excuse for that.
 
DIV
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Thanks Archer...
I just sent an email and photo to my guy at my Omega Boutique. It's good to know that part of the service involves lesser-trained techs...and yeah, my Railmaster was used as a training tool on apprentice day and was handled by a former oyster shucker🤦
 
DIV
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I received a prompt and positive email response from my Omega Boutique....
"
Good afternoon Mr. V*****,

I am very sorry about this discovery. The service center is quite upset that no one would have called that out to them while they were working on it. I’m not sure but I believe that their quality control much like us here at the boutique, receives the time piece once the bracelet has been reinstalled so it could unfortunately be easy to miss and something to consider changing going forward. If you can bare to part with it again, could you bring in your watch and bracelet at your convenience? They’d like to have it back to look it over and repair it for you.


Warmest regards,
C***** S******
Boutique Manager
"
 
KeithS
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DIV DIV
I received a prompt and positive email response from my Omega Boutique....
"
Good afternoon Mr. V*****,

I am very sorry about this discovery. The service center is quite upset that no one would have called that out to them while they were working on it. I’m not sure but I believe that their quality control much like us here at the boutique, receives the time piece once the bracelet has been reinstalled so it could unfortunately be easy to miss and something to consider changing going forward. If you can bare to part with it again, could you bring in your watch and bracelet at your convenience? They’d like to have it back to look it over and repair it for you.


Warmest regards,
C***** S******
Boutique Manager
"

It's nice that they're going to fix it. It sucks that you're going to be without your watch for months again. There is one thing, however, that can make the wait a little more bearable--you'll have to buy a new watch to hold you over 😉
 
DIV
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KeithS KeithS
It's nice that they're going to fix it. It sucks that you're going to be without your watch for months again. There is one thing, however, that can make the wait a little more bearable--you'll have to buy a new watch to hold you over 😉
Lol....nah, I'll just have to make due with the next best thing....
 
20190615_182522.jpg
PhilF
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Neek Neek
Thank you.
0900CC87-ABD7-4747-89DC-9A9E3911875E.jpeg

Oh waitress, I'll have the Polywatch and ScotchBrite combo, but I'd also like a side of Hesalite to go!
 
Longbow
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When you think about the lengths some members go to to avoid scratching lugs during bracelet or strap changes you have to wonder if the thug responsible for this mid-case abuse even likes watches.

I had a look at all of my Railmaster-on-bracelet photos and I’m absolutely convinced that I would not have spotted damage of that nature, in that location. So it’s easy to understand how it could have been overlooked by you, but not by Omega; not even by technicians with only limited training....unless they have a policy of banning guide dogs from that area of the service center. It represents a complete failure of their QA system to let something like that slip through.

Hopefully by “repair it” they actually mean, at least, replacement of the mid-case that they butchered.
 
padders
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It’s going to be like Trigger’s Broom* by the time they finish with it. Bad luck, but at least you will get it back pristine and waterproof.

*cf ‘Ship of Theseus’, ‘Woodsmans Axe’, Google if still confused.
Edited:
 
LeonDeBayonne
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padders padders
It’s going to be like Trigger’s Broom* by the time they finish with it. Bad luck, but at least you will get it back pristine and waterproof.

*cf ‘Ship of Theseus’, ‘Woodsmans Axe’, Google if still confused.

Well, as much waterproof as it was originally. How many RM and speed 60th have already experienced condensation?
 
padders
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LeonDeBayonne LeonDeBayonne
Well, as much waterproof as it was originally. How many RM and speed 60th have already experienced condensation?
That is the reason I said it will now be reliably waterproof. If you subscribe to the theory that the Trilogy watches are prone to water ingress (and I don't) then a water resistance test at service time will go a long way to ease any fears.
 
LeonDeBayonne
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padders padders
That is the reason I said it will now be reliably waterproof. If you subscribe to the theory that the Trilogy watches are prone to water ingress (and I don't) then a water resistance test at service time will go a long way to ease any fears.
Sorry @padders, I'm afraid I don't understand. Why would the RM be more waterproof now than when it was released? It already got tested before it was offered for sale.
 
padders
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LeonDeBayonne LeonDeBayonne
Sorry @padders, I'm afraid I don't understand. Why would the RM be more waterproof now than when it was released? It already got tested before it was offered for sale.
Because if you believe that the testing or manufacture on these was substandard in some way then you have reassurance that the watch has been extensively reworked and re-tested (by somewhere other than the factory) and has now passed water resistance testing to the rated depth, plus a safety margin.
 
LeonDeBayonne
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padders padders
Because if you believe that the testing or manufacture on these was substandard in some way then you have reassurance that the watch has been extensively reworked and re-tested (by somewhere other than the factory) and has now passed water resistance testing to the rated depth, plus a safety margin.

Ok, got you. I don't think that a company like Omega performs substandard testing when it releases 6.3 K€ watches. Its reputation would be at stake. I just think that this watch is not designed to be in water, that's all. It's not based on theory. Just on the number of people experiencing the very same kind of problem with this watch and the speedy. And as a matter of fact, I have not heard of any problem with the seamaster.
 
padders
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Be careful extrapolating conclusions from a self selecting set of owners posting on forums. How many exactly have failed, vs how many run of the mill Omegas? If, say, 5 fail out of a run of 3557 is that really a disaster, or any worse than any other model? We see owners of normal Speedmasters reporting similar don't forget. I agree there seems to be a run of instances but its not statically valid to conclude the Trilogy RM and Speed are somehow unsuited to water immersion. The pressure test is just that and if it passes should be waterproof to the rating. Yes there can be other factors, pusher depression, crown extension, if there is a weakness, perhaps it lies here. I personally wouldn't swim with either of those watches but then I don't swim with any watch, that doesn't mean I don't trust depth ratings.
 
JimInOz
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Tigeranteater Tigeranteater
Wow! It looks like they or a mark.

I think an axe was used here. The day they worked on yours may have been apprentice day. There really is no excuse for that.

I disagree.
I've used a wood chisel to open a few obstinate snap on casebacks, and have never left as much as a scratch.

I think an axe was used on @DIV s watch.
 
Archer
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LeonDeBayonne LeonDeBayonne
I just think that this watch is not designed to be in water, that's all.

Omega disagrees with you.
 
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