It's possible the technician may have made a mistake based on your pictures, but it's not my guess...
or your serial lead them to this grey dial, it means you have a service dial.
You can try to contact them and see what they say about it.
Unfortunately not. I asked to the boutique but they can't do anything..
The boutique are not trying very hard IMO. I suggest you contact the extract team directly and explain that you are out of pocket because of their mistake. They have in fact issued 2 contradictory extracts for the same watch, ask for an explanation for that if they dont immediately offer to help. It may be tricky to refund you since it will be the boutique who handled the payment (it would be easier here in Europe) but when this has happened before, the original extract is always corrected and re-issued free of additional charge. Don't give up and find a new boutique when it is sorted.
And the million dollar question is: how does one contact the team directly?
In my experience it is impossible..
I once had an issue with my extract, wrote a email to the customer service with the request to forward my questions and my issue was solved. Really good service from Omega I have to say.
