Gallet claims that they're only shipping and picking up once a week, because of Covid. It's been 8 days now, and my clamshell is still in "label created" status. Seems like they're milking the Covid excuse as much as possible, when it's really a reflection of their motivation level. I'll be glad when I have my clamshell back, and I will never use their servicing, or buy a new Gallet from them.
From what I understand, their facility may be located in an industrial complex. Their shipping address is a Fed-Ex depot. I was told that Fed-Ex used to occasionally leave watches at their doorstep rather than to ring a bell and wait for someone to greet the courier to exchange a package for a signature. The way they decided to get around this risk of loss is to pick up incoming shipments from the local Fed-Ex depot about once a week and to drop off outgoing watches at the depot about once a week.
If one is waiting for a year +/-, another week's delay for the sake of loss prevention is relatively insignificant in the overall scheme of things.
The thought of having a beloved watch left at the door is frightening! 馃槈
Anyone know about the Gallet service shop moving from Atlanta to around Tampa, Florida? I think they changed their name to The MultiChron Service Center. ?? I'm 9 mos into a repair, ???
Anyone know about the Gallet service shop moving from Atlanta to around Tampa, Florida? I think they changed their name to The MultiChron Service Center. ?? I'm 9 mos into a repair, ???
Yes and yes.
Assume you are having difficulty in contacting them? When was your last communication and response from them? if you haven't already tried, you might have success contacting them through the Gallet Facebook site.
Did you receive an agreement that service should take 6 to 8 months?
Unfortunately I know as much as you, but I can commiserate. Please share as much as you are comfortable in sharing. It'd be nice to know what is going on down there.
That is a really nice watch. Expect your watch to be back in around 14-16 months period.....
The most interesting part for me though is that David Lawrence is not affiliated any more with Gallet..... hence the absence on social media...
Does this mean that Gallet is out of the game now??
This really does sound like a nightmare from beginning to end, why don't these useless A-holes just stop with all the BS and excuses and just return all the watches?
Based on my experience, don't expect a really high quality service. But you will get the watch back and it will be running. And they will include a couple of crappy straps as swag.
2 2_IVJust received the following email (and yes, my service number was on the list, albeit at the bottom);
Dear Service Department Client,
Thank you for placing your trust in us with the servicing and restoration of your Gallet timepiece and your patience with our delays in completion.
Over the past year and a half, we found ourselves unexpectedly short-staffed to handle the greatly increased number of watches we received for servicing. This was partially due to Covid-19 related issues and the unrelated passing of two critical members of our technical team. The current shortage of qualified replacement technicians and extreme competition between watch brands for this limited talent has further compounded this matter.
The good news is that we have joined forces with another timepiece servicing facility and have reorganized as the MULTICHRON SERVICE CENTER. This new group includes additional watchmakers that will be handling the less complicated watches so that our advanced technicians can focus exclusively on servicing the more complex chronographs. Please rest assured that our staff is now working extra hours to make up for this talent shortage to ensure quick completion of your job.
If your assigned Service Order Number (with first 3 initials of your last name) is on the following list, your job is among the next group of watches to be completed. Some of these completed jobs will ship out within the next couple of months with the rest following shortly afterwards. Regarding any changes to your return shipping address, we will contact you prior to dispatch to confirm any needed changes. We will keep you continuously updated with our progress moving forward.
