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Finally received an answer on my very first extract order!

alecuncu
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chronoboy64 chronoboy64
If so, they would have sent you the EoA when you wouldn´t have added more Information / pics to your request. Right ?
I don't know if this is true, but if it is, it would be really odd. Then they would basically be punishing you if you provided them with all the information you have about a watch and rewarding you if you leave stuff out.

Right now I have asked them if they could provide me with information about the movement and case. Even if the two do not belong together, they should be able to give me some information, at the very least. I'll have to be a bit more patient and wait for an answer.
 
lpestre
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This is a bit unfair.. Omega used to to just swap their movement back in the days instead of servicing it and you're paying because of their methods....
 
chronoboy64
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alecuncu alecuncu
I don't know if this is true, but if it is, it would be really odd. Then they would basically be punishing you if you provided them with all the information you have about a watch and rewarding you if you leave stuff out.

Right now I have asked them if they could provide me with information about the movement and case. Even if the two do not belong together, they should be able to give me some information, at the very least. I'll have to be a bit more patient and wait for an answer.

Thanks, that´s exactly what I thought. I have ordered extracts before they changed to the new system and I also think that there is no reason to deny a EoA for the reason that the movement number does not match the watch in their archives, particually when you pay a lot of money for it.
Best luck 👍
 
gatorcpa
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chronoboy64 chronoboy64
I thought that is was possible to get an EoA with only providing the movement number to the Museum.
I’m not sure if that was ever the case. Maybe way back in the olden days when the searches were free.

alecuncu alecuncu
Right now I have asked them if they could provide me with information about the movement and case
Omega had nothing to do with that case. It was made at the order of the importer who may or may not have been licensed by Omega.

IMO, the movement probably started out life somewhere else and was imported into Argentina. Possibly grey market also.

That’s the way it was done back then.
gatorcpa
 
jaguar11
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Just out of interest regarding my recent order for my Seamaster 300. I did get the serial number wrong which resulted in a similar message. On contacting customer support with a movement picture and the right number they did provide an extract which confirmed that all as in order so I did not need to pay again.
 
padders
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gatorcpa gatorcpa
I’m not sure if that was ever the case. Maybe way back in the olden days when the searches were free.

It certainly was the case right up until the service went down. The only compulsory info was the movement number. If you wanted the option of a free rejection or wanted to persuade them you had an Ultraman etc you could put in further info, otherwise you got an extract back for whatever watch the movement started out in.
 
alecuncu
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gatorcpa gatorcpa
Omega had nothing to do with that case. It was made at the order of the importer who may or may not have been licensed by Omega.

IMO, the movement probably started out life somewhere else and was imported into Argentina. Possibly grey market also.
I see, so I shouldn't expect anything regarding the case. However, they did find they movement serial in their archives. They just decided not to share any info on it as it didn't match the case. I'm hoping they will reconsider. I'll take any information from them at this point. 😁
 
Vintagewtchzilla
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i don't see any problem with the new procedure or better to say i like it.

you ask a service where you can get 2 answers
1. extract
2. nope no extract because it's wrong (nobody likes that answer)
but anyway they had work with your request and it's ok to get paid for it (you would expect the same in your job)

that they do not provide any additional info is a big benefit i think because it doesn't allow cheaters to assemble watches in an easy way.

just my 50cent ....
 
alecuncu
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Vintagewtchzilla Vintagewtchzilla
just my 50cent ....
That's a lot of cents! 😜

Vintagewtchzilla Vintagewtchzilla
but anyway they had work with your request and it's ok to get paid for it (you would expect the same in your job)
I agree that they should be paid and I definitely don't mind it. What I do mind is that they found my movement, but chose not to give any information on it, because it didn't match the photo I uploaded.

Cheaters will cheat, no matter what. I can't see how withholding an extract would stop people from selling Frankens. They should be a tiny bit more flexible IMHO, but we'll see. I respect whatever answer Omega gives me. The fact that we can request something from their analog archives at all, is amazing in and of itself.
 
larryganz
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alecuncu alecuncu
That's a lot of cents! 😜


I agree that they should be paid and I definitely don't mind it. What I do mind is that they found my movement, but chose not to give any information on it, because it didn't match the photo I uploaded.

Cheaters will cheat, no matter what. I can't see how withholding an extract would stop people from selling Frankens. They should be a tiny bit more flexible IMHO, but we'll see. I respect whatever answer Omega gives me. The fact that we can request something from their analog archives at all, is amazing in and of itself.

Agreed. Also, how can you return the watch to it’s original condition if you choose to do so, if you don’t what that would be?
 
alecuncu
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larryganz larryganz
Also, how can you return the watch to it’s original condition if you choose to do so, if you don’t what that would be?
Hadn't even thought of it like that. Not planning to do that with this watch, but a good point for others who would go there.
 
MacoLR
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I can't understand why you asked the extract of archives to a watch that has the case without Omega logo and swiss gold hellmark. It means the case was not produced by Omega.


This kind of case were usually produced by the importer, sometimes licensed by Omega ( you could find Omega logo on the case back and some info about license), in Italy there are a lot of that kind of watch.
 
alecuncu
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MacoLR MacoLR
I can't understand why you asked the extract of archives to a watch that has the case without Omega logo and swiss gold hellmark. It means the case was not produced by Omega.


This kind of case were usually produced by the importer, sometimes licensed by Omega ( you could find Omega logo on the case back and some info about license), in Italy there are a lot of that kind of watch.
I was aware the case was not an Omega. This was pointed out by several members of this forum. However, it still had a case number, so I thought I could give it a shot. Also, the movement is an original, so there is information to get there.

If I won't get anything, then it's a good lesson for all future EftA requests I make. 😀
 
paulw
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Found this quite interesting and using the online form, the only mandated bit of information required was the serial number - however it won't let proceed with the order unless both a front and back photo of the watch head is submitted. Not that I'm going to order an extract, but what I did find interesting was that there wasn't a price shown until you logged in or created an account when you get to see the 120CHF tariff.

Paul
 
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