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dennisthemenace
路Oh how things have changed.
Extract from the Archives rejected with no info and no refund
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kkt
路Surely people in the legal profession never bill for their time unless there has been a written deliverable... 馃槜
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gatorcpa
路路惟F InvestiGatorSurely people in the legal profession never bill for their time unless there has been a written deliverable... 馃槜
Call it a legal monopoly if you like.
gatorcpa
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BlackTalon
路路This Space for RentOmega is not a law firm. They state their terms. You either agree with them or...
Call it a legal monopoly if you like.
gatorcpa
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gatorcpa
路路惟F InvestiGatorI have no issue with it, or their policy. I was adding to your response to the comment (supporting it).
gatorcpa
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larryganz
路Better analogy, but still flawed. Omega is the sole provider of the service that people are seeking, so in your analogy the watchmaker who charges for the estimate would be the only watchmaker on the planet. If you want your watch fixed, you really have no choice but to risk the initial inspection fee.
By the way, despite my having an issue with the analogy, I don't have an issue with what Omega is doing. There is labour involved, and people who say "it's just looking something up in a database, so how long could that possibly take" aren't really thinking it through. It's not just one guy sitting at a terminal that is involved here. Any purchase or order generates paperwork in the system, collecting of money, accounting, payment of taxes, and all the other things that go into running a business besides the actual work itself. My guess is that even with a no result returned, Omega is not likely making a lot of money on these, if any at all. To know if they were actually making money on the whole, you would have to know a lot more than we do, starting with how many get a good result, or no result at all, plus the costs associated every aspect of it.
Cheers, Al
i understand this, but I still believe that if the customer paid they should get an extract for the movement serial number supplied, stating what case the movement should be in and where and when it was delivered for sale.
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CajunTiger
路i understand this, but I still believe that if the customer paid they should get an extract for the movement serial number supplied, stating what case the movement should be in and where and when it was delivered for sale.
well that's just silly...why on earth would you want a document for something you don't own?
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kov
路i understand this, but I still believe that if the customer paid they should get an extract for the movement serial number supplied, stating what case the movement should be in and where and when it was delivered for sale.
We'd have x fold of similar moaning threads "Ridiculous EoA", "Wrong Extract", "Useless Document" from people getting a document that states something totally different from what they expect to see. 馃槖
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eugeneandresson
路i understand this, but I still believe that if the customer paid they should get an extract for the movement serial number supplied, stating what case the movement should be in and where and when it was delivered for sale.
While I do kind of agree with you, I was once (in 2017) on the receiving end of such an EoA.
I applied for a watch, and evidently entered a single digit wrong, because the EoA was for some bejewelled blinged out Pimp-Of-Persia-special-order-of-his-majesty-the-Dallah-of-Some-thin-In-Sultan (or whatever) which wasn't even the same type or caliber of watch I was looking for...so what use is that? I ended up throwing it away (but it was signed by Mr Aeschlimann!)...
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ewand
路
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Csfulham
路Perhaps I've missed it in the thread somewhere, but what is your serial no (or first few digits).
That dial certainly doesn't match the case back, so this coupled withOmega rejecting your extract does unfortunately suggest you have a franken, or at the very least some replaced parts.
Definitely a later dial, but an early Bezel. Ref is 32,xxx,xxx which is in the ballpark for a late 69-ST. I wouldn't have bought the piece if the serial was any later than that, as it would have been suspect.
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eugeneandresson
路When exactly did they change the refund terms? I applied for this over 2mo ago.... in which case it could be that the no refund terms didn't exist then...
First week of August.
Right - and since in this case it didn't even get to the CEO then why the same cost?
As many have said in your thread, Omega have done their work, you agreed to their terms and conditions, your watch obviously has issues (I would guess that the SN of the watch does not tie up to a watch of the type that is photographed...
Yes they charged me when I submitted the request back in August.
I think it is seriously time to get over it and move on.
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Csfulham
路I think it is seriously time to get over it and move on.
I have, but this forum thread hasn't! It's not even really about the money - I'm just disappointed at the poor level of customer service / bedside manner and expected more from a company that has such a high brand value.
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STANDY
路路schizophrenic pizza orderer and watch collectorRight - and since in this case it didn't even get to the CEO then why the same cost?
You pay for them looking up the paperwork, the processing of the paperwork submitted ( ie accounts for the charge, someone else to read the email, someone else to check the archive )
They done everything but type a few numbers on a sheet because the numbers don鈥檛 match the watch you have.
Your issue should be channeled to the seller who has sold you the issue. Not the company that pointed this out to you.
I do inspections at work for a fee for service. Pass or fail the inspection fee is the same.
I have, but this forum thread hasn't! It's not even really about the money - I'm just disappointed at the poor level of customer service / bedside manner and expected more from a company that has such a high brand value.
So what do you think they should have done.
Ever been on the phone to your telco or the power company you use.
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Vintagewtchzilla
路I have, but this forum thread hasn't! It's not even really about the money - I'm just disappointed at the poor level of customer service / bedside manner and expected more from a company that has such a high brand value.
you sound like a 5 year old who doesn't get a snack right before dinner.
so blaming omega for your stupid move to buy this watch is a sing of manner ?
get grown
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Csfulham
路you sound like a 5 year old who doesn't get a snack right before dinner.
so blaming omega for your stupid move to buy this watch is a sing of manner ?
get grown
Wow such hostility! Cheer up dude!
Like I said, no biggie, I just expected a better service from a company that puts such a high value on its brand.
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