- Posts
- 349
- Likes
- 228
Extract from the Archives rejected with no info and no refund
- Posts
- 4,114
- Likes
- 16,317
kov
·if a service dial was put on a watch by Omega Bienne or at an AD service centre (for example, Omega Toronto SC), does that make it fail the EOA test?
for sure not !
Your problem is not the dial.
Your problem is that the pictures of your watch don’t correspond to what Omega would have expected to see, based on the serial you provided.
- Posts
- 93
- Likes
- 33
lpestre
·I can encourage you to make a trip to our beautiful Switzerland, book an appointment at the Archives and ask them to show you what kind of work do they have to go through for some watches in order to fetch the information from old books.
That's a kind of an old-school multi-table SQL query they run manually and sometimes it takes much more than twenty minutes to provide with a satisfying outcome.
The average salary in Switzerland doesn't help to get the process cheaper. Wait, they could outsource the whole thing to Pakistan (!) 😀
This is really cool.
- Posts
- 349
- Likes
- 228
Claven2
·for sure not !
Your problem is not the dial.
Your problem is that the pictures of your watch don’t correspond to what Omega would have expected to see, based on the serial you provided.
It's not my watch. I'm not even really referring to the OP's watch - just wondering how they would treat the scenario now that you have to send in pics.
- Posts
- 4,114
- Likes
- 16,317
kov
·It's not my watch. I'm not even really referring to the OP's watch - just wondering how they would treat the scenario now that you have to send in pics.
Nothing would happen if the service part is a correct service part.
Now imagine you cross a border control in your Audi A3 with a chassis number referenced to be a VW Golf. The customs agent will not care of your aftermarket wheels - he still will be very curious about the situation and won’t let you go through.
If you show something that looks like what Omega expects to see, they will issue an EoA. If you show something totally different, they will reject your request. Labour done, they charge for it. Period.
- Posts
- 349
- Likes
- 228
Claven2
·Nothing would happen if the service part is a correct service part.
Now imagine you cross a border control in your Audi A3 with a chassis number referenced to be a VW Golf. The customs agent will not care of your aftermarket wheels - he still will be very curious about the situation and won’t let you go through.
If you show something that looks like what Omega expects to see, they will issue an EoA. If you show something totally different, they will reject your request. Labour done, they charge for it. Period.
Probably you're right...? I'm thinking there may be more to it. Omega wants pictures of the watch Let's say they annotated it was a blue dial geneve, and now it's got a grey service dial? Until recently, ADs could get service dials and do a swap like this. Do they reject as a Franken? I'd be curious to know
That said, sorry op for the minor hijack, likely you issue is very different.
- Posts
- 13,121
- Likes
- 17,993
gatorcpa
··ΩF InvestiGatorBetter analogy, but still flawed.
The object was to contrast Longines marketing strategy with Omega's. After all, they are sister companies.
In both cases, for an archives search it is likely that the same amount of work is involved. How Omega and Longines choose to charge for that service is very much different.
These companies echo the same strategy in the pricing of their respective watch services. While Longines charges less, do the watchmakers working on vintage at Longines make that much less than at Omega?
It's all about marketing. Swatch is placing Omega on a higher tier than Longines and pricing its services accordingly.
gatorcpa
- Posts
- 29,208
- Likes
- 75,476
Archer
··Omega Qualified Watchmaker
You made no mention of Longines, so if that was your object, it was certainly unclear. I "missed" it because it wasn't there. But regardless of that, the result is the same - Omega is the only place where this service can't be received, so there is no option if you want an Extract on an Omega watch.
- Posts
- 335
- Likes
- 999
aprax
·Correct, because it's an extrract of the archives, nothing more. By definition it can't be anything related to authenticity (beyond knowing if the serial number matches the type of watch that left the factory) or ownership once sold. The archives simply are not for that purpose, so calling that out as a "negative" is certainly not "fair" if that's what we are basing things on...
Please, where did I call that out as a "negative"?
They are perfectly entitled not to check authenticity or ownership. My issue is that in the OP's case they DID check authenticity in order to penalize him. And the other issue is that the penalty is self-evidently higher than their actual costs since they don't have to issue and send out an EOA.
- Posts
- 13,121
- Likes
- 17,993
gatorcpa
··ΩF InvestiGatorYou made no mention of Longines, so if that was your object, it was certainly unclear.
I most certainly did.
You have a watch that needs service. You take it to a watchmaker that advertises a “free estimate”...
...That watchmaker looks at the watch, and tells you that he cannot fix it because parts are no longer available. I’ve just described Longines Extract of Archives process.
- Posts
- 29,208
- Likes
- 75,476
Archer
··Omega Qualified WatchmakerPlease, where did I call that out as a "negative"?
Okay, so to use your words a "ridiculously over-emphasized disclaimer that the extract has absolutely nothing to do with authenticity and/or ownership" is what then, a positive? Or is it neutral? If it's positive or neutral, why did you even bring it up? Based on what you wrote, it sure seems like it was a negative...
My issue is that in the OP's case they DID check authenticity in order to penalize him.
I suppose that's one way to look at ti. For me, it's just performing the steps that any EOA should follow. Are you suggesting they should not check to see that the watch matches what the extract says it does?
And the other issue is that the penalty is self-evidently higher than their actual costs since they don't have to issue and send out an EOA.
That may be your feelings, but it's not fact. You have no way of knowing what the costs are for this process.
- Posts
- 29,208
- Likes
- 75,476
- Posts
- 2,418
- Likes
- 19,755
Dr No
·Firstly Being British I have no idea who the second chap is, and assuming he is a baldy, I don't get the parallel to be honest. If both go into a hairdresser, both get a service, one doesn't get told to sod off but to pay for the privilege of them telling him so. A better parallel there would be with a $300 Geneve and a $50K Racing Speedy, both get can get an EOA and both pay the same price but it makes more sense for one than the other. It is the full price charge for no result and no extract which rankles. The hairdresser doesn't say, 'not today Joe, that'll be $20 please'.
Well, I'm not British, but still appreciate the point famously made by ACD in The Adventure of Silver Blaze.
😀
I'm no lawyer, either, but it seems there is fair consideration offered by Omega in this case. The information delivered may not be desirable, but is of value.
Cordially,
Art
[Joe G]
- Posts
- 5,501
- Likes
- 9,399
BlackTalon
··This Space for RentIt may actually be more work for a stylist to get his hair looking good than for someone with a full head of hair.
- Posts
- 6,646
- Likes
- 11,474
MSNWatch
··Vintage Omega AficionadoBottom line is the policy is spelled out. If you don’t agree with it don’t use the service. You will find that many collectors don’t bother with obtaining an extract.
- Posts
- 335
- Likes
- 999
aprax
·Okay, so to use your words a "ridiculously over-emphasized disclaimer that the extract has absolutely nothing to do with authenticity and/or ownership" is what then, a positive? Or is it neutral? If it's positive or neutral, why did you even bring it up? Based on what you wrote, it sure seems like it was a negative...
I suppose that's one way to look at ti. For me, it's just performing the steps that any EOA should follow. Are you suggesting they should not check to see that the watch matches what the extract says it does?
That may be your feelings, but it's not fact. You have no way of knowing what the costs are for this process.
- Posts
- 13,121
- Likes
- 17,993
gatorcpa
··ΩF InvestiGatorIt follows, that if they decline to reimburse the customer for saved expenses in those instances in which they consider themselves exempted from providing the full service, they are penalizing him.
The rest is simply a policy and marketing decision. You can either accept it in their terms or not get an extract.
To be fair, there are many sources on the internet that can date Omega movement production within a year or two. Combine that with information from the Omega vintage database, you can be reasonably sure if a watch is likely to be a frankenwatch or not without outside confirmation.
So now, it is $120 for a piece of paper with Omega's name on it?
gatorcpa
- Posts
- 5,501
- Likes
- 9,399
BlackTalon
··This Space for RentCan you tell me what service Omega is not providing? They spent the time to look up the information.
- Posts
- 3,855
- Likes
- 6,558
Vercingetorix
··Spam RiskIts like buying a piece of software. Its not $99 dollars for the CD. Its $1 for the CD and $98 for the work that goes into doing the actual programming.
- Posts
- 29,208
- Likes
- 75,476
Archer
··Omega Qualified WatchmakerThat was intended as a statement of fact and I did not express any opinion, one way or the other, on whether I consider the contents of the disclaimer to be sensible, justified, desirable, or not.
If you say so. To me, it certainly didn't appear to be without judgement.
From a legal point of view it has to be presumed that the amount Omega charge for their EOA is (at least) equivalent to the service they provide.
Nonsense. I can charge less than what it costs me to do something if I choose to do so. There is no legal requirement that you speak of.
And again, you have no idea what the costs are from Omega to perform the work...
If the OP didn't read the terms and conditions before he applied, then IMO there's no issue here with Omega.
Similar threads
- Posts
- 17
- Views
- 13K
- Posts
- 3
- Views
- 4K
