Buying Omega at Military Exchange

There is a thread here on OF where people post whenever the exchanges have Omegas on sale. Quite a few people have purchased that way.

You could contact some of the people who post on these threads:

https://omegaforums.net/threads/shopmyexchange-aafes-sale-this-past-weekend.109321/page-4
https://omegaforums.net/threads/u-s...efits-even-if-they-didnt-serve-20-yrs.110259/

They are not grey market; they have a full warranty. They are genuine Omega products.

Their selection is limited. They don't have the latest models. I suspect that the production issues at Omega have impacted their supply. I called them to ask if they were getting the new models and I received a very direct "no." I suspect that once Omega gets production flowing again we may see more options.

Mine came like this

My Seiko was like this too. I went round and round with them. They concluded with: keep the receipt.

As for why, there's the right way, the wrong way, and the Army way.

After awhile we just don't ask.

Yes, I emailed them today after your post. I will pass on any reply I receive.

UPDATE:

i received the following response from Omega. I expected this response but had hoped more more details.

OMEGA - ANSWER TO YOUR REQUEST
OMEGA Watches

Mon 5/3/2021 8:36 AM



ANSWER TO YOUR REQUEST
at omegawatches.com

OUR ANSWER

Thank you for your inquiry to Omega Sales Support.

Please accept our dearest apologies to the delay in our response due to a higher than normal amount of requests.

We suggest reaching out to the retailer AAFES for a replacement warranty card. You may use your proof of purchase such as a receipt or invoice or warranty card for warranty confirmation. The warranty card should be filled out from any retailer. AAFES is an authorized dealer, you may always reach out to them to see if they are able to order a particular model.

If you have any questions or if you need further assistance, please reach out and we will be happy to help.

Best regards,
Daniel

Omega Sales Support

P: 800 766-6342

[email protected]


YOUR QUESTION

I purchased a Speedmaster from AAFES and received a warranty card that only identifies AAFES as the Jeweler. It does not identify the date of purchase, which is typically needed in the event of a return for service.

Will Omega provide a full warranty based on this warranty card (see attached picture)? If not, what other documentation is required? Is a sales receipt sufficient?

Why does AAFES not complete the warranty card? I contacted them and attempted to explain that the warranty card is typically completed by the dealer prior to sale but they did not understand my request.

Also, what is the status of AAFES? Are they considered an Authorized Dealer? If so, why do they not carry the latest models such as the new moonwatch? Will they be receiving the new moonwatch for sale and if so, when?

Thank you in advance for your responses.

Dave