We have 145 open claims right now.
Yes. I did read the shipping instructions and I followed these. It was real simple. The only thing I did'nt have was the emailadres of the recipient at the time of insuring the shipment. I think the system of secursus asks to fill this in but it's not obligated. You can continue with the 'application' without the emailadres of the recipient. If the shipment gets lost and you start a claim, would it be a problem that you did'nt fill in the emailadres of the recipient immideatly? Can you give this afterwards?
Hi Valentin,
was that 145 claims more then you expected , because of Covid maybe more hired staff by courriers and no time to touroughly check them ?, or is this the `avarage` number of open claims.
Thanks !
The recipient email is optional, but it's highly recommended.
If the recipient is unaware of the procedure, he could void the insurance and we obviously don't want that.
If you enter the recipient email, we will send him an email (that is different depending on the shipment's value) explaining the procedure and what he should do if something goes wrong.
For example, we advise the recipient to check the package contents before signing the delivery note, if the package looks opened/tampered.
Is it possible to ensure the package being a recipient and not as a sender?
In this case you just enter your own address?
Thanks!
I hope so! I do it all the time!
And the most important part :
"Nothing on the packaging or label should reveal the nature or value of your item."
Please do not make the words "watch" or "timepiece" or "luxury" appear on the package or shipping label.
Instead use "precision instrument", "instrument", "technical instrument" etc.
The forms should be filled out correctly but the forms should be folded and not shown directly on the package.
Exactly.
You can absolutely declare the actual value / contents on the customs form. Just "hide" the form under the shipping label.
Custom forms are scanned so that they do not actually need to manually open each package, customs have access to value / content directly on a computer.
Of course it's possible! You just have to make sure the shipper is aware of the shipping instructions (rigid packaging, photos..)
And the most important part :
"Nothing on the packaging or label should reveal the nature or value of your item."
Please do not make the words "watch" or "timepiece" or "luxury" appear on the package or shipping label.
Instead use "precision instrument", "instrument", "technical instrument" etc.
Of course it's possible! You just have to make sure the shipper is aware of the shipping instructions (rigid packaging, photos..)
And the most important part :
"Nothing on the packaging or label should reveal the nature or value of your item."
Please do not make the words "watch" or "timepiece" or "luxury" appear on the package or shipping label.
Instead use "precision instrument", "instrument", "technical instrument" etc.
Of course it's possible! You just have to make sure the shipper is aware of the shipping instructions (rigid packaging, photos..)
And the most important part :
"Nothing on the packaging or label should reveal the nature or value of your item."
Please do not make the words "watch" or "timepiece" or "luxury" appear on the package or shipping label.
Instead use "precision instrument", "instrument", "technical instrument" etc.
The recipient email is optional, but it's highly recommended.
If the recipient is unaware of the procedure, he could void the insurance and we obviously don't want that.
Every time I read one of these threads, it makes me feel like this company is just looking for technicalities to deny claims. It just doesn't give me much confidence.
But that's the business model of insurance, minimize the number and value of claims. If there is a way for insurance to wiggle out of a claim, they will.
I had double insurance.
Be careful with double insurance. Check the terms. I know some insurers (not watch shipping specific) claim your policy is invalidated if you have taken out a similar policy with another insurer.
