3861 movement broken? *Update: Read First Post*

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I tried activating the chrono on my speedmaster pro 3861 after 51 hours. (after last full wind).. it's still working normally.
However approaching 60 hours, while the watch is still running, activating the chrono stops the watch altogether.
Pressing start/stop pusher again and the watch starts ticking again.
Does it mean the caliber is normal and safe from this issue? or is this issue something that will develop after wear and tear/over time?
 
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D dcl_88
I tried activating the chrono on my speedmaster pro 3861 after 51 hours. (after last full wind).. it's still working normally.
However approaching 60 hours, while the watch is still running, activating the chrono stops the watch altogether.
Pressing start/stop pusher again and the watch starts ticking again.
Does it mean the caliber is normal and safe from this issue? or is this issue something that will develop after wear and tear/over time?

It means the watch is working fine right now. Will it have the issue in the future? I do t think anyone knows for certain.
 
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It means the watch is working fine right now. Will it have the issue in the future? I do t think anyone knows for certain.
I have a partial deposit for a sapphire sandwich at my local boutique and am still waiting to hear back regarding its arrival. Would you think it made any difference if I waited a bit longer (~1 to 2 months) to make the purchase given these recent issues that have been arising (though out of the larger batch or bigger picture they could be happening less frequently as it appears)?
 
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Damn I've been thinking of doing a fire sale to buy a new Speedy but not after reading this thread!
 
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Unfortunately, a heretofore “elated” 3861 owner on another forum just reported same.

This is a shame. Clearly, some group, team, or circumstance at Omega not only dropped the ball but let it fly down the main staircase, out into the lane, and watched it get flattened by the Breitling truck.

z
 
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Has there ever been a full recall of a model, similar to an automobile for a specific part?

A different but related question, if a percentage of watches with the old bushing are failing, at what point should the manufacturer recall them for a replacement?

Should Omega send a notice to all owners before the new bushing to notify them to send it in for service?

While it's expected to have issues with any new movement and it's laudable that Omega is covering it, it does make a person wonder if their future purchase has the improved part. It might be better from a marketing perspective to recall the watches with the old part rather than waiting to fix only the ones that failed.

Just my humble opinion to any Omega executive who hapoens to read the forum
 
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Has there ever been a full recall of a model, similar to an automobile for a specific part?

A different but related question, if a percentage of watches with the old bushing are failing, at what point should the manufacturer recall them for a replacement?

Should Omega send a notice to all owners before the new bushing to notify them to send it in for service?

While it's expected to have issues with any new movement and it's laudable that Omega is covering it, it does make a person wonder if their future purchase has the improved part. It might be better from a marketing perspective to recall the watches with the old part rather than waiting to fix only the ones that failed.

Just my humble opinion to any Omega executive who hapoens to read the forum

Absolutely valid point.

Shopping the model right now would be near impossible for an informed potential buyer. How many shoppers are uninformed and for that matter, AD’s?

A little bit of a test for the brand at the moment.

z
 
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Has there ever been a full recall of a model, similar to an automobile for a specific part?

A different but related question, if a percentage of watches with the old bushing are failing, at what point should the manufacturer recall them for a replacement?

Should Omega send a notice to all owners before the new bushing to notify them to send it in for service?

While it's expected to have issues with any new movement and it's laudable that Omega is covering it, it does make a person wonder if their future purchase has the improved part. It might be better from a marketing perspective to recall the watches with the old part rather than waiting to fix only the ones that failed.

Just my humble opinion to any Omega executive who hapoens to read the forum

The only recall of a watch that I'm aware of is when Rolex recalled its GMT Master in the early 1960s when someone claimed that the radium used in the lume of the watch caused them to get cancer. Rolex offered to replace the dials of all affected watches with non-radioactive ones. See link below:
https://www.hodinkee.com/articles/rolex-gmt-master-reference-points

With regards to cars, recalls would only occur if it's a safety related issue. Most recent example I can think of is the Takata airbag recall which affected thousands of cars worldwide. Otherwise, if it is non critical or safety related, the car would just get rectified with the new part at the next routine service. I imagine that this is what would happen with the new 3861 Speedmaster.
Edited:
 
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The only recall of a watch that I'm aware of is when Rolex recalled its GMT Master in the early 1960s when someone claimed that the radium used in the lume of the watch caused them to get cancer. Rolex offered to replace the dials of all affected watched with non-radioactive ones. See link below:
https://www.hodinkee.com/articles/rolex-gmt-master-reference-points

With regards to cars, recalls would only occur if it's a safety related issue. Most recent example I can think of is the Takata airbag recall which affected thousands of cars worldwide. Otherwise, if it is non critical or safety related, the car would just get rectified with the new part at the next routine service. I imagine that this is what would happen with the new 3861 Speedmaster.
I do believe that it was the Bakelite bezels that were replaced, not the dials.
 
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I do believe that it was the Bakelite bezels that were replaced, not the dials.
I stand corrected. Thanks for picking it up.
 
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I learnt something from this exercise. I guess the reason omega lists 50 hours power reserve for the 3861 when it could last 60-70+ hours is that chronograph doesn’t work anymore after 50+ hours.
Edited:
 
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Has there ever been a full recall of a model, similar to an automobile for a specific part?

A different but related question, if a percentage of watches with the old bushing are failing, at what point should the manufacturer recall them for a replacement?

Should Omega send a notice to all owners before the new bushing to notify them to send it in for service?

While it's expected to have issues with any new movement and it's laudable that Omega is covering it, it does make a person wonder if their future purchase has the improved part. It might be better from a marketing perspective to recall the watches with the old part rather than waiting to fix only the ones that failed.

Just my humble opinion to any Omega executive who hapoens to read the forum
There has been at least one Omega that was recalled a very long time ago, but that was a pretty rare situation with the Omega synchrobeat Calibre 372 which had a complication that never really worked for other brands like Rolex either.
 
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Has there ever been a full recall of a model, similar to an automobile for a specific part?

A different but related question, if a percentage of watches with the old bushing are failing, at what point should the manufacturer recall them for a replacement?

Should Omega send a notice to all owners before the new bushing to notify them to send it in for service?

While it's expected to have issues with any new movement and it's laudable that Omega is covering it, it does make a person wonder if their future purchase has the improved part. It might be better from a marketing perspective to recall the watches with the old part rather than waiting to fix only the ones that failed.

Just my humble opinion to any Omega executive who hapoens to read the forum

Sure, Omega could somehow put out a recall, and have watches sent in to be fixed. Which really isn’t a lot different than people sending their watches in to get fixed, as is happening now. The only difference is that with a recall, they would be overwhelmed with watches and cause more upset for people.

Omega is fixing the issues, so in my view a recall of some sort really isn’t required or advisable. If they were to give some other perk, such as a year warranty extension, or some sort of swag, that would be good.

No one’s life is depending on this watch running or not, so to me the talk of a recall is a bit much. Even when your car has an issue that isn’t related to safety, they just fix it the next time you bring it in for service.

Cheers, Al
 
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Sure, Omega could somehow put out a recall, and have watches sent in to be fixed. Which really isn’t a lot different than people sending their watches in to get fixed, as is happening now. The only difference is that with a recall, they would be overwhelmed with watches and cause more upset for people.

Omega is fixing the issues, so in my view a recall of some sort really isn’t required or advisable. If they were to give some other perk, such as a year warranty extension, or some sort of swag, that would be good.

No one’s life is depending on this watch running or not, so to me the talk of a recall is a bit much. Even when your car has an issue that isn’t related to safety, they just fix it the next time you bring it in for service.

Cheers, Al

Al,

Are you aware of a watch company like Omega (size, scale) ever pulling a product entirely (temporarily) or issuing instructions to AD, boutiques to withhold sales pending service or inspection of a given model? No life or death here, agreed - but the potential for a lot of aggravation and expense.

The forum reports are not a sufficient sampling of defect but I would think that so few Speedmaster owners (all calibers) use their chrono function often or long enough to be aware.

‘Interested to see how Omega handles this. We own a couple models and enjoy the brand.

z
 
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Al,

Are you aware of a watch company like Omega (size, scale) ever pulling a product entirely (temporarily) or issuing instructions to AD, boutiques to withhold sales pending service or inspection of a given model? No life or death here, agreed - but the potential for a lot of aggravation and expense.

The forum reports are not a sufficient sampling of defect but I would think that so few Speedmaster owners (all calibers) use their chrono function often or long enough to be aware.

‘Interested to see how Omega handles this. We own a couple models and enjoy the brand.

z

No, not aware of such a thing, but that doesn’t mean it hasn’t happened, or isn’t happening here.

Aggravation can come in many forms. There are threads on every forum I’m a member of about the wait for the latest Snoopy model, just like there were with the delays surrounding the last Snoopy model due to difficulties surrounding the manufacturing of the case backs.

So do you piss people off by not having product available and have people accuse you of coopting the “Rolex strategy” or do you piss people off by them having to send their watches back to fix a defect?

It’s a no win situation for Omega, but at least they aren’t doing both as Rolex is with their Cal. 2235 problems, that we are not even sure they have a solution for...
 
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Unfortunately, a heretofore “elated” 3861 owner on another forum just reported same.

This is a shame. Clearly, some group, team, or circumstance at Omega not only dropped the ball but let it fly down the main staircase, out into the lane, and watched it get flattened by the Breitling truck.

z

I don't remember the breitling truck getting on the road without any glitches either... The b1 had problems too I think. And I have seen new rolexes keeping a poorer time than a 260$ seiko, at around +30 spd. Just bad regulation, not magnetized.

Anything mechanical can have problems.
 
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Obviously Omega has an issue here and everyone wants their latest toy fixed but Omega service is all jammed up with these now and still feeling their way to get them repaired. I only have one 3861 in the Apollo 11 from 2019, so far I haven't had any issues with it but I don't wear it all that often. I'm going to play with it now to see if I have any issues. But these watches are guaranteed for five years and unless you don't have any other watches to wear you might just want to hold off getting it fixed until Omega gets in front of the curve. If I find my watch has an issue I'll just wait 6-12 months before sending it in as it is covered until August 2024. I just don't see what all this hand wringing is about, it's a watch and not something that our life depends on (like a car or a serious defect in our homes).
 
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I don't remember the breitling truck getting on the road without any glitches either... The b1 had problems too I think. And I have seen new rolexes keeping a poorer time than a 260$ seiko, at around +30 spd. Just bad regulation, not magnetized.

Anything mechanical can have problems.

I totally agree with you. “Breitling:” just grabbed a name.
 
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Not sure i would characterize these concerns as hand wringing. No one has claimed this was life and death. That is a bit of a strawman. The life and death concept is a major reason for a recall , but it isn't the only purpose for a recall. Brand image is a big reason.

I only heard about this issue because of this forum. Is it widespread? No idea. But if Omega service is jammed up as you say, then it makes me wonder how big a problem it is. Sounds like they changed to new part. It seems reasonable to think they started with a certain serial number or batch, which means they would know what preceeding products had the old part.

I would like to buy a new sapphire model. This question put doubt in my mind. Do I trust Omega to fix it if there is an issue? Absolutely.

Could a lot of people sending back new watches hurt the brand's reputation for well- made, high-end watches? Perhaps not, but i suspect it would be largely negative. Yes, a reasonable person should expect a new product to have issues. (I bought a 2011 Nissan Leaf when they first came out because I wanted the concept to succeed, and yes, it was an inferior product compared to later years.)

My thoughts are that if this is a wide spread issue,(which is anecdotal at this point), then it might be better for Omega to get in front of it and inform buyers in advance. Perhaps a simple letter that says please note this potential issue and send it back to us if you experience this, etc. A recall is probably too extreme. A letter would show they are on top of it. Finding a problem with a 6 to 7k new watch and then finding out that the company knew about it and there is a back log of people trying to get their watch fixed seems like it could impact people's trust in the brand.

No, not life and death. But I am a big fan boy of Omega and love how personal they are with me, the customer. I don't think of them as a large corporation with a huge assembly line, which is what they are in reality. If this is really a wide spread issue, then to me, I think they could benefit by taking a proactive approach.

Hand wringing? Nah, i have a lot more important things to worry about, like finding a pusher for a Gallet 18k gold triple calendar and a pusher for a Movado Datron. Now that's hand wringing!