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3861 movement broken? *Update: Read First Post*

Evitzee
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Big_Wrist Big_Wrist
I have a new 3861 sapphire sandwich on order, I was told it'll take 3 to 4 weeks as the sapphire on bracelet version is out of stock in the U.S. other than what's left at AD's. If the watch runs normally and nothing goes wrong after 4 years and 11 months, could I request a free full service under warranty to have the watch checked and looked over prior to the warranty expires?

It's a watch that I've always wanted. The 5 year warranty, the acknowledgement from Omega of the issue, and that they have a solution on how to fix the issue is very reassuring to me to go ahead and make the purchase.
The warranty isn't there to give you a free service, it's there to cover you if something is amiss in the first five years. If it is running fine Omega isn't going to give you a courtesy service which now costs $750, and more in five years time. Ownership costs money.
Edited:
 
Evitzee
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R richard371
Curious about the snoopy. I would think there would be more load in the chronograph when it runs due to moving the animations in the back in addition to the hands?
The rotating earth and the Snoopy hand would put an insignificant extra load on the movement, those animations are taking so little effort to move that it would be hard to measure from a practical standpoint. It's not like a perpetual calendar where the movement may have to move the day, date, month and moon phase over an hour or so, and even more work in leap years when it has to move the date from the 28th of Feb to the 1st of Mar.
 
R
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Fair enough.
Evitzee Evitzee
The rotating earth and the Snoopy hand would put an insignificant extra load on the movement, those animations are taking so little effort to move that it would be hard to measure from a practical standpoint. It's not like a perpetual calendar where the movement may have to move the day, date, month and moon phase over an hour or so, and even more work in leap years when it has to move the date from the 28th of Feb to the 1st of Mar.
 
Big_Wrist
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Evitzee Evitzee
The warranty isn't there to give you a free service, it's there to cover you if something is amiss in the first five years. If it is running fine Omega isn't going to give you a courtesy service which now costs $750, and more in five years time. Ownership costs money.

Got it makes sense. However with this bushing problem couldn’t you say that every watch that leaves the AD/OB that doesn’t have this fix or upgrade has something amiss? In order to fix the issue doesn’t the movement have to be completely disassembled? Also the issue is so sporadic how could Omega refute to fix it when it’s still under warranty?

Just trying to see what my options are as an owner of a watch that has an acknowledged defect by Omega. Unless Omega has refuted that there is an issue.
 
YY77
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Big_Wrist Big_Wrist
Just trying to see what my options are as an owner of a watch that has an acknowledged defect by Omega.

If you don't encounter the issue before the warranty period ends there isn't a problem.
Edited:
 
marcn
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Can I suggest a mod-edit to the first post?

If there’s a definitive test sequence an owner can perform on their watch to determine if they should reach out to Omega for follow up, the steps to perform that test.

(If this was covered in the thread, my apologies.)
 
Evitzee
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marcn marcn
Can I suggest a mod-edit to the first post?

If there’s a definitive test sequence an owner can perform on their watch to determine if they should reach out to Omega for follow up, the steps to perform that test.

(If this was covered in the thread, my apologies.)
I don't think there is any definitive test to show any particular watch has an issue. Low amplitude seems to be a symptom but that could be due to other reasons.
 
R
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I wish it were that simple. The first one I got a month ago that just arrived a Tourbillion would occasionally stop when starting the chronograph, it would completely die at times with the chronograph running after about 25-35 hours into the power reserve fully wound. It usually stopped when the large second hand got to 58 to 59 seconds as the extra load to advance the 3 o clock counter was just enough drag to stop it when I let it run over night.

The second one I got that they just received last week I was able to get it to stop a couple of times about 20 hours into the power reserver as soon as I started the chronograph. The first 20 hours or so I tried like 50 times and it was fine. Also I let it run the entire time with the chronograph running and it died 50 hours into the power reserve when the large minute hand was about to advance the minute counter at 3 o'clock. the second watch seems better than the first one but if I understood Archer correctly this is a wear and tear issue so you may not see it at first especially if you wind it every day.

Im convinced the update is not showing up in the latest boutiques etc but all of them in current hands still have the old bushing. Im going to wind mind everyday I wear it and hopefully don't have the issue if I use the chornograph. As long as I don't exp it again I'll wait before I send it in. By then Omega and the service centers should have a solid grip on the issue.
its not my only watch so once the excitement wears off I have no prob sending it off for service if needed. My advice to those who have not purchased yet and are nervous about this issue wait a year or so.

marcn marcn
Can I suggest a mod-edit to the first post?

If there’s a definitive test sequence an owner can perform on their watch to determine if they should reach out to Omega for follow up, the steps to perform that test.

(If this was covered in the thread, my apologies.)
 
Bizcut1
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For many, particularly those who don't read the hype on forums about this issue, it will be a non-event.

Amen to that.
 
Big_Wrist
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I agree that many won't notice any issues for a long time if at all. I don't think I would ever run the chrono for more than the 12 hour counter that is available; probably not even close to that. At most I may activate the chronograph and forget to turn it off for a few hours until I look down at the watch. I'll probably use it the most to measure my kids' daily screen time.
 
Big_Wrist
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YY77 YY77
If you don't encounter the issue before the warranty period ends there isn't a problem.

With my luck, I'll probably encounter this problem after four and half years. Thank goodness for a five year warranty. 😉
 
Evitzee
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Big_Wrist Big_Wrist
With my luck, I'll probably encounter this problem after four and half years. Thank goodness for a five year warranty. 😉
Or maybe you'll encounter the problem after five and a half years. You'll say, 'damn, five year warranty wasn't enough'.

It's a crap shoot, some percentage of the watches will have issues within five years and the rest won't. How's your luck?
 
ducatiti
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For those who are interested. I took delivery of my 3861 a few weeks ago, shipped directly from Omega. I'm hoping that the new bushings or the corrections have already been made. Ran the chrono around 15-17 hours the last few days, no problems at all. A little sigh of relief for me but I don't ever think I will use this function for the years to come other than when I'm really bored.
 
Big_Wrist
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ducatiti - that's reassuring. I think after 5 years of warranty coverage and all is still well, I would be reasonably satisfied, because it would be pretty close to a needed service by then anyways.

I have a feeling there will be a number of owners of the new moonwatch that doesn't have the new replacement bushing making claims their watch has stalled spuratically and inconsistent power reserves as they approach the end of their 5 year warranty.
 
ducatiti
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Big_Wrist Big_Wrist
ducatiti - that's reassuring. I think after 5 years of warranty coverage and all is still well, I would be reasonably satisfied, because it would be pretty close to a needed service by then anyways.

I have a feeling there will be a number of owners of the new moonwatch that doesn't have the new replacement bushing making claims their watch has stalled spuratically and inconsistent power reserves as they approach the end of their 5 year warranty.

Thanks. Has it been confirmed that the said bushing will be replaced when brought in past the warranty period or this is the usually the case? I don't to intend to service the speedy within the said period.
 
Archer
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ducatiti ducatiti
Thanks. Has it been confirmed that the said bushing will be replaced when brought in past the warranty period or this is the usually the case? I don't to intend to service the speedy within the said period.

It will be upgraded regardless of warranty status.
 
Evitzee
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ducatiti ducatiti
Thanks. Has it been confirmed that the said bushing will be replaced when brought in past the warranty period or this is the usually the case? I don't to intend to service the speedy within the said period.
The warranty is five years. If the watch works ok through that period the warranty is fulfilled. When you bring in the watch for its first service after five years the bushing would be replaced during the service which now costs USD 750. If your watch exhibits problems during the warranty period wouldn't you have it attended to under warranty?
 
ducatiti
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Evitzee Evitzee
The warranty is five years. If the watch works ok through that period the warranty is fulfilled. When you bring in the watch for its first service after five years the bushing would be replaced during the service which now costs USD 750. If your watch exhibits problems during the warranty period wouldn't you have it attended to under warranty?

Will certainly bring it in if the problem occurs. I just didn't want to bring it in for service within the five years which I find premature.

While talking about the $750 price, what parts are being replaced by default and what should we opt out of? For Speedies, do most decline polishing while being serviced? Sorry first Speedy 😀
 
Bugbait
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ducatiti ducatiti
While talking about the $750 price, what parts are being replaced by default and what should we opt out of? For Speedies, do most decline polishing while being serviced? Sorry first Speedy 😀

An Omega authorised or operated service centre will replace all mandatory parts in the schedule (i.e. bushing) plus any other (worn) parts that are required within the movement. Perishable parts such as washers/seals are always changed at service by any reputable place. Omega service centres tend to go a bit overboard and often change pushers, main springs and coaxial wheel based on anecdotal evidence. Non-perishable parts such as case, bezel, dial, etc. are normally an extra cost.
 
Archer
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Bugbait Bugbait
Omega service centres tend to go a bit overboard and often change pushers, main springs and coaxial wheel based on anecdotal evidence.

Based on "anecdotal" evidence? Well that's an odd way to put it. These things are replaced because they need to be replaced in order for Omega to provide a proper warranty.
 
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