- Posts
- 530
- Likes
- 895
drhex
·If they scratch the dial they should put a new one in. Had a slightly skewed index on a meteorite side of the moon and they changed no quibbles (and again as I didn't like the pattern of the new one).
Would this bother you? Service Centre experience.
- Posts
- 530
- Likes
- 895
drhex
·I'd write to headquarters if they refuse. Pretty clear you didn't do this and it is either the service center or a QA issue.
I simply politely pointed out that this is inferior quality and the OB in London Regent Street obliged. They also changed the case on my white gold moon phase which they scratched and then polished badly. I do have some purchase history but this shouldn't make a difference.
I simply politely pointed out that this is inferior quality and the OB in London Regent Street obliged. They also changed the case on my white gold moon phase which they scratched and then polished badly. I do have some purchase history but this shouldn't make a difference.
- Posts
- 728
- Likes
- 2,174
Porteroso
·They can absolutely do it. Their margins are not so slim that they have to give you damaged goods or else go hungry.
- Posts
- 228
- Likes
- 214
YVR785
·UPDATE POST
Omega agreed to replace my dial (and hands) due to the scratches the last technician left behind. Here's the new look:
However, the saga unfortunately continues...
Dust on the new dial:
Hour hand misalignment (2 minutes):
Also noticed the printing looks less sharp than my old dial (e.g. letter "H" here), however, I'm not too bothered by this:
Though not ideal, I realize these aren't major issues. I'll definitely continue enjoying the watch but thought I'd update to give Omega credit for the dial replacement. What do you guys think?
Omega agreed to replace my dial (and hands) due to the scratches the last technician left behind. Here's the new look:
However, the saga unfortunately continues...
Dust on the new dial:
Hour hand misalignment (2 minutes):
Though not ideal, I realize these aren't major issues. I'll definitely continue enjoying the watch but thought I'd update to give Omega credit for the dial replacement. What do you guys think?
- Posts
- 728
- Likes
- 2,174
Porteroso
·Totally ridiculous, but small issues. People will try to get away with anything they think is a small enough sin. Replacement with something of equal quality is a long lost standard.
- Posts
- 228
- Likes
- 214
YVR785
·Totally ridiculous, but small issues. People will try to get away with anything they think is a small enough sin. Replacement with something of equal quality is a long lost standard.
- Posts
- 7,519
- Likes
- 13,895
Evitzee
·Dust, hair and other things are always a potential problem when opened up for an intervention.
- Posts
- 1,087
- Likes
- 1,163
ErichKeane
·Dust, hair and other things are always a potential problem when opened up for an intervention.
Getting low-dust rooms is pretty manageable, and controlling what comes in helps too.
After that, I would expect a good level of inspection at the workbench afterwards.
A watch going back a 2nd time to fix what they ruined is unacceptable, let alone a 3rd+ time.
- Posts
- 7,519
- Likes
- 13,895
Evitzee
·It honestly shouldn't be a risk when dealing with a big service center like Omega/Rolex/etc.
Getting low-dust rooms is pretty manageable, and controlling what comes in helps too.
After that, I would expect a good level of inspection at the workbench afterwards.
A watch going back a 2nd time to fix what they ruined is unacceptable, let alone a 3rd+ time.
- Posts
- 228
- Likes
- 214
YVR785
·I don't disagree that this stuff shouldn't happen, just that real world repair facilities aren't generally as clean, and as much care taken, as a factory, although stuff can happen there, too. It's always a weigh between getting a 'problem' fixed, or just living with it until the watch needs a full service in the future. That's why I don't get excited about a slightly out of position hand or a fleck of dust. If the watch doesn't run as designed then it needs fixin', but cosmetic stuff I'll generally overlook. I don't overly loupe my watches.
- Posts
- 243
- Likes
- 380
Knebo
·Honestly, this shouldn't happen. First, the service team made mistakes and then QC (if any!) didn't pick it up. It wouldn't leave my bench like this.
- Posts
- 870
- Likes
- 893
502 to right
·The dust under the crystal is unacceptable. I'm sure the hands are within tolerance though.
- Posts
- 60
- Likes
- 44
WatchClarity
·UPDATE POST
Omega agreed to replace my dial (and hands) due to the scratches the last technician left behind. Here's the new look:
However, the saga unfortunately continues...
Dust on the new dial:
Hour hand misalignment (2 minutes):
Also noticed the printing looks less sharp than my old dial (e.g. letter "H" here), however, I'm not too bothered by this:
Though not ideal, I realize these aren't major issues. I'll definitely continue enjoying the watch but thought I'd update to give Omega credit for the dial replacement. What do you guys think?
- Posts
- 228
- Likes
- 214
YVR785
·The dust under the crystal is unacceptable. I'm sure the hands are within tolerance though.
Anything more than a couple minutes really bothers me. Partly because it’s sloppy work (any amateur watchmaker should know how to align hands, then check them across indices). Also given a watch’s main function is to tell time, if my watch is on minute two and the hour hand is still in the previous hour… kind of defeats the whole purpose.
- Posts
- 29,111
- Likes
- 75,238
- Posts
- 5,979
- Likes
- 20,530
pdxleaf
·I don't overly loupe my watches.
I'm generally pretty happy with my watches and try to wear them all. But when I take a photo for WRUW or just in general, all those bruises jump out. "Where the #@$ did those scratches come from?"
We should expect higher level of finishing and tolerances as these watches get more expensive. The 'H' above is disappointing. But if I can't see it without a loupe, it's a pass for me.
Hour hand misalignment (2 minutes):
- Posts
- 228
- Likes
- 214
YVR785
·We should expect higher level of finishing and tolerances as these watches get more expensive. The 'H' above is disappointing. But if I can't see it without a loupe, it's a pass for me.
This hour hand doesn't look misaligned to me. Pretty clear it's 12:02.
I realize the white ink is probably stamped on to the dial so over-inking like this could happen. I’m honestly not too bothered by this.
As to the hour hand misalignment, it’s definitely misaligned by exactly two minutes. In the picture above, the hour hand is perfectly centered at the index, and the minute hand reads 2. When the minute hand is centered at the index, the hour hand lags just slightly—indicating a misalignment.
- Posts
- 870
- Likes
- 893
502 to right
·Regarding the “H”, the printing on this new dial is just more crude. It just looks less sharp than the original 2022 dial in the watch. For example, the over-inking on top the 12 index:
I realize the white ink is probably stamped on to the dial so over-inking like this could happen. I’m honestly not too bothered by this.
As to the hour hand misalignment, it’s definitely misaligned by exactly two minutes. In the picture above, the hour hand is perfectly centered at the index, and the minute hand reads 2. When the minute hand is centered at the index, the hour hand lags just slightly—indicating a misalignment.
I think if you louped 100 Rolexes you would find similar dial printing.
Personally, I do not loupe my watches or take high resolution macro shots of them. If I can't see it with the naked eye I don't need to worry about it.
- Posts
- 228
- Likes
- 214
YVR785
·I think if you louped 100 Rolexes you would find similar dial printing.
Personally, I do not loupe my watches or take high resolution macro shots of them. If I can't see it with the naked eye I don't need to worry about it.
Macro shots are fun. The brands sure love doing it:
Speedmasters used to come with loupes too. This is a now discontinued practice, I’ve been told.
- Posts
- 10
- Likes
- 15
Richard_C
·I’ve heard anecdotally that the tolerance is +/- 2 minutes.
Also given a watch’s main function is to tell time, if my watch is on minute two and the hour hand is still in the previous hour… kind of defeats the whole purpose.
Similar threads
- Posts
- 19
- Views
- 1K
