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veluna
·Hello everyone,
I’m looking for the opinion of fellow enthusiasts, mainly out of curiosity and to get some perspective on a situation I’m currently experiencing with Omega.
I own a Speedmaster Silver Snoopy Award, purchased new from an Omega boutique about a year ago. Unfortunately, I have experienced several issues with the watch since purchasing it.
When I first received the watch, I noticed an issue with some of the details of Snoopy on the dial. The watch was therefore sent back to Omega for service, and the dial was eventually replaced.
Following that, the watch had to go back to the service centre a second time, this time because the Earth animation on the caseback was completely misaligned.
However, there was another incident after that which raises much more questions for me.
I wanted to have the steel bracelet fitted directly at an Omega boutique. During the bracelet adjustment, the watch was noticeably scratched by the salesperson.
The watch was then sent back to Omega so that the scratches could be removed and the case refinished.
The work was done properly and, visually, the watch looks fine. However, I can't help feeling that I now have a watch that has been “worked on”, rather than the untouched new watch I originally purchased. Even though the scratch was properly removed, the case had to be refinished, which inevitably means that some material was removed. This is something that genuinely bothers me, particularly on a watch that was purchased new and where all of these issues have, unfortunately, resulted from Omega's own interventions or handling rather than from anything I have done.
Omega obviously corrected the problem, and I have no criticism regarding the quality of the work that was carried out. However, I had the feeling that because the scratches had been removed, the incident was simply considered resolved.
There was no offer to replace the case, replace the watch, or provide any particular goodwill gesture following the incident.
With some hindsight, I realise that this is probably the part of the whole experience that bothers me the most, even more than the original issue with the Snoopy dial.
I have actually just left the watch with Omega again for a complete inspection, after discussing the situation with an Omega manager who has personally taken over my case.
So my question is very simple:
If this happened to you with a nearly new watch, and the scratches had been caused directly by the boutique during an intervention, what would you reasonably expect from Omega?
a polish/refinishing sufficient, since the watch is now back to specification?
a goodwill gesture to be a normal and appropriate response?
a case replacement to be more appropriate given the circumstances?
or even a replacement of the entire watch, considering the level and value of the piece?
I want to make it clear that I am not particularly trying to “bash” Omega, nor am I looking for validation of my own point of view. I am genuinely curious to hear how other collectors would view this situation and what they would consider a fair response from the brand.
Thank you in advance for your opinions, even if they differ from my own.
I’m looking for the opinion of fellow enthusiasts, mainly out of curiosity and to get some perspective on a situation I’m currently experiencing with Omega.
I own a Speedmaster Silver Snoopy Award, purchased new from an Omega boutique about a year ago. Unfortunately, I have experienced several issues with the watch since purchasing it.
When I first received the watch, I noticed an issue with some of the details of Snoopy on the dial. The watch was therefore sent back to Omega for service, and the dial was eventually replaced.
Following that, the watch had to go back to the service centre a second time, this time because the Earth animation on the caseback was completely misaligned.
However, there was another incident after that which raises much more questions for me.
I wanted to have the steel bracelet fitted directly at an Omega boutique. During the bracelet adjustment, the watch was noticeably scratched by the salesperson.
The watch was then sent back to Omega so that the scratches could be removed and the case refinished.
The work was done properly and, visually, the watch looks fine. However, I can't help feeling that I now have a watch that has been “worked on”, rather than the untouched new watch I originally purchased. Even though the scratch was properly removed, the case had to be refinished, which inevitably means that some material was removed. This is something that genuinely bothers me, particularly on a watch that was purchased new and where all of these issues have, unfortunately, resulted from Omega's own interventions or handling rather than from anything I have done.
Omega obviously corrected the problem, and I have no criticism regarding the quality of the work that was carried out. However, I had the feeling that because the scratches had been removed, the incident was simply considered resolved.
There was no offer to replace the case, replace the watch, or provide any particular goodwill gesture following the incident.
With some hindsight, I realise that this is probably the part of the whole experience that bothers me the most, even more than the original issue with the Snoopy dial.
I have actually just left the watch with Omega again for a complete inspection, after discussing the situation with an Omega manager who has personally taken over my case.
So my question is very simple:
If this happened to you with a nearly new watch, and the scratches had been caused directly by the boutique during an intervention, what would you reasonably expect from Omega?
a polish/refinishing sufficient, since the watch is now back to specification?
a goodwill gesture to be a normal and appropriate response?
a case replacement to be more appropriate given the circumstances?
or even a replacement of the entire watch, considering the level and value of the piece?
I want to make it clear that I am not particularly trying to “bash” Omega, nor am I looking for validation of my own point of view. I am genuinely curious to hear how other collectors would view this situation and what they would consider a fair response from the brand.
Thank you in advance for your opinions, even if they differ from my own.
