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Robbie77
·Well, they did not do what they said they did or the gaskets were incorrectly installed or defective. I doubt I would take it back to them. Sorry to hear this for you.
Water damaged Sub
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Nobel Prize
·Stuff happens, to the best. I'd have your watchmaker take a look at it and give you an explanation. If the explanation is satisfactory then...shit happens and it happened to you and it's fixed (hopefully at no extra cost). If it is not then ask for a refund on the poor service and take it somewhere else.
But I would not trust a bunch of guys in the internet to know better.
But I would not trust a bunch of guys in the internet to know better.
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Wryfox
·But I would not trust a bunch of guys in the internet to know better.
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mikeo1
·The bag of rice idea with the crown unscrewed should help a bit. I'd take it back, as is, to the servicer, and watch and record the pressure test with the crown screwed in--all questions will be answered...
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RonJ
·I obviously regret taking the watch swimming as I also have modern references which I usually take on holiday. I just figured that it’s a freshly serviced Sub and I’d be fine!
And, IMHO, that is a more-than-reasonable assumption on your part.
I'm hoping your watch repair guy will make everything right with this watch again.
.
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Evitzee
·There is some water resistance even with a crown unscrewed and unless the moisture intrusion was through the crown unscrewing won't help or hurt it. It needs to be opened up to dry it out and to access what went wrong. Could be a bad gasket or bad installation. Not too much you can do until Monday.
Any Sub properly maintained and serviced should be fit for purpose. Just because it isn't relatively new doesn't mean it can't be taken into water. The last service was messed up, if you take it back to the same guy you need to be comfortable that he can explain to you what happened, if he gives you a 'dunno what went wrong' take the watch and have it properly serviced by someone that knows what he's doing.
Any Sub properly maintained and serviced should be fit for purpose. Just because it isn't relatively new doesn't mean it can't be taken into water. The last service was messed up, if you take it back to the same guy you need to be comfortable that he can explain to you what happened, if he gives you a 'dunno what went wrong' take the watch and have it properly serviced by someone that knows what he's doing.
Edited:
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Archer
··Omega Qualified WatchmakerI hadn't been wearing my beloved 16800 much so decided to have it serviced last month and bring it on holiday.
First day at the beach and after a little bit of splashing about with the kids, this happened...
I called the watchmaker who told me to unscrew the crown, pull it all the way out, and leave if somewhere warm for 24 hours. I followed his instructions and now the watch has stopped working completely. It's stopped running and if I try to wind it, the crown spins with no resistance at all.
I've put the watch away and will bring it back to the watchmaker on Monday as I'm still away from home. Can anyone give me any idea of what has happened and should I trust the watchmaker to work on the watch for a second time. First time, they replaced the gaskets and pressure tested the watch so I'm not sure how it could have failed just a few days after being serviced. Or should I bite the bullet and find someone else to carry out the repairs?
No where near enough information to form any judgement at this point.
Is your watchmaker Rolex approved, and does he have access to genuine parts?
Did he replace all seals with genuine Rolex parts?
What sort of pressure testing was done on the watch?
Did he provide a guarantee for water resistance?
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fergusm
·No where near enough information to form any judgement at this point.
Is your watchmaker Rolex approved, and does he have access to genuine parts?
Did he replace all seals with genuine Rolex parts?
What sort of pressure testing was done on the watch?
Did he provide a guarantee for water resistance?
I'm going to have him look at the watch and try to explain what has happened. Then I'll decide on my next move.
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Archer
··Omega Qualified WatchmakerThanks - this is helpful. He told me that he is Rolex approved and has access to genuine parts but I'll double check that all the seals were replaced with genuine parts. I don't know what sort of pressure testing was carried. All I was told was that it was pressure tested and was good to go. And yes, he has provided a guarantee but I need to decide whether I trust him to put things right.
I'm going to have him look at the watch and try to explain what has happened. Then I'll decide on my next move.
Thanks for that additional information. There are different types of pressure testers, so it would be useful to know what he used. Rolex has some specific requirements for testing equipment, so if he has a parts account (somewhat rare these days to be honest as Rolex has been closing tons of them) then he should have the proper equipment.
Were you given any evidence of a pressure test, like a printed strip of paper, that might look like this perhaps (left of the watch):
If not, was anything given in writing that it passed?
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fergusm
·Thanks for that additional information. There are different types of pressure testers, so it would be useful to know what he used. Rolex has some specific requirements for testing equipment, so if he has a parts account (somewhat rare these days to be honest as Rolex has been closing tons of them) then he should have the proper equipment.
Were you given any evidence of a pressure test, like a printed strip of paper, that might look like this perhaps (left of the watch):
If not, was anything given in writing that it passed?
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redzer007
·Let us know how you get on, also you are in Ireland is that correct? I would be interested to know if you found an independent here that is the Rolex approved. Thx
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fergusm
·Let us know how you get on, also you are in Ireland is that correct? I would be interested to know if you found an independent here that is the Rolex approved. Thx
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Mossback
·Hi - yep in Dublin. I’ve decided I’m going to post the watch to a watchmaker in London tomorrow. I don’t trust the guy I went to here and I’d rather have a 3rd party diagnose what went wrong and do the repairs.
Sad to read stories like this but wishing you the very best outcome. It seems you have a reasonable attitude dealing with this and it makes for a good story.
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Archer
··Omega Qualified WatchmakerHi - yep in Dublin. I’ve decided I’m going to post the watch to a watchmaker in London tomorrow. I don’t trust the guy I went to here and I’d rather have a 3rd party diagnose what went wrong and do the repairs.
Did you let the watchmaker that worked on the watch know this? If you are going to be seeking some form of compensation from him, he may require that the watch comes back to him at least for a pressure test and an inspection to see why it leaked. If you are not worried about that, no problem, but just wanted you to be aware...
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Lurk41
·+1
No way he will agree to be held responsible for the issue if another person get the watch before him.
Maybe one of the part was defective after all? It could had stand the pressure test but not the heat of the sun followed by the cold of the water?
No way he will agree to be held responsible for the issue if another person get the watch before him.
Maybe one of the part was defective after all? It could had stand the pressure test but not the heat of the sun followed by the cold of the water?
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redzer007
·Although a pita I'd let the first guy take a look. Either way don't let it sit too long in its current state. As above may not be his fault, if it works out well with him please PM me his details. Good luck with it
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fergusm
·Did you let the watchmaker that worked on the watch know this? If you are going to be seeking some form of compensation from him, he may require that the watch comes back to him at least for a pressure test and an inspection to see why it leaked. If you are not worried about that, no problem, but just wanted you to be aware...
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fergusm
·Although a pita I'd let the first guy take a look. Either way don't let it sit too long in its current state. As above may not be his fault, if it works out well with him please PM me his details. Good luck with it
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Archer
··Omega Qualified WatchmakerUpdates?
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Dan S
·He knows about what happened but I haven't told what I plan to do yet, partly because I've been trying to make up my mind. I'll speak to him again tomorrow morning and confirm that genuine Rolex parts were used and get the full results of the pressure test. After that I'll decide whether to allow him a chance to put things right. The rub is that I haven't paid him for the original service. When I picked up the watch his card machine wasn't working so I was going to call back to pay a few days later. Then the watch leaked....
Just as an FYI, the number of independent watchmakers with Rolex parts accounts has decreased by at least 90% over the past few years. There are apparently fewer than 100 remaining in the US, by many reports. If your watchmaker does still have his account, he is a member of a very small cohort and undergoes strict surprise inspections by Rolex on a regular basis and is required to purchase Rolex tools and testing equipment. So he should be highly qualified to make your Sub water-tight. On the other hand, if he is getting parts passed to him through the grapevine, and is not actually Rolex-accredited, then that's a different story. The parts may be from Rolex, or they may be aftermarket, and might not even know the difference. I don't know how you would determine this other than asking him directly.
