Watchmaker Damage: Chipped Crystal & Scratched Dial

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I didn’t ask to speak with anyone else at the company. I was after all so rudely spoken to by this other fellow, I assumed, perhaps wrongly, they would close ranks in support of their employee
 
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I didn’t ask to speak with anyone else at the company. I was after all so rudely spoken to by this other fellow, I assumed, perhaps wrongly, they would close ranks in support of their employee
I didn’t know who the business was until today. All I can say is that Christian is, from my experience at least, a reasonable person. I didn’t realize he had others doing work under his business, and I’m not familiar with the two other names I see on his site.

Since it is his business, I think he would be motivated to come to some sort of resolution. It’s worth a shot.
 
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I've been collecting vintage watches for more than 15 years now and unfortunately this type of thing is the number one hobby killer. You can source the nicest dial, but sooner or later you will feel you need to have the watch serviced, and then the worrying starts. There is not risk-free way, moreover, I have seen the most experienced watchmakers make mistakes. Not once, but numerous times. And money can never compensate for the old flawless dial now having imperfections.

This has largely put me off vintage. Just not worth the hassle and headaches.
Couldn't have worded this better. I'll add that this applies to modern watches too.