Speedy Polish during Warranty Repair something to worry about?

s2000_driver

It is unlikely that they will polish a watch that comes in for just for regulation. That said, if Omega determines that your watch requires a full service for any reason, they will perform it under warranty. Not sure if Omega's full service includes polishing but I don't take any chances. I always have my OB write it down on the order form in the notes section.

If you don't want your watch polished, make sure you have your OB/AD makes note of your instructions. They will give you a copy which you can verify.

rhr321

If this watch was sold in 2019 from a legit authorized dealer, it should definitely have 5 year warranty.

O owl.

So I dropped the watch off.

The lady said it would take about 2 months, but once she finished the paperwork, she said she was surprised that Omega gave her an expected return date of May 19th 2021.

Which is weird.

She didn't call any place, I was there with her the whole time.

She just took pictures of the watch, and entered a bunch of information into a tablet.

Has that happened to you guys before? That they give you an exact return date like that?

Also, she told me they send them to Switzerland.

Which I find very hard to believe.

But then again, I don't mean any disrespect, but most watch sales people I have encountered don't really seem to know what they are talking about.

Any feedback on this?

rhr321

For watches built around the change in warranty, they didn’t issue new warranty cards. Dealers usually just put a sticker on the warranty card. My understanding is that all that is important is the actual date of sale, that is what Omega will honor. The watch in question should have 5 year warranty.

s2000_driver

That is correct. Not all watches came with proper 5 year warranty cards. As long as you have a proof of purchase with the proper date, you are good.

Evitzee

@owl. where are you located? Pretty unusual for a watch to go back to Bienne for a timekeeping adjustment.

rhr321

Shouldn’t need to go to Bienne, there are a handful of omega service centers in North America... they can do a full movement service.

O owl.

I'm excited.

This is what I get for being a little misinformed.

I guess I was assuming that gaining 40 seconds or so was fine because the watch isn't COSC certified

I had a Seiko once that gained about 30 seconds a day and I read online that that was okay for Seiko.

Luckily I recently read online that the 1861 should be closer to -1/+10 s/d.

Now you guys replying hinting that +40 s/d is a lot is making me feel like I made the right choice.

Super enjoyable watch.

Looks great and feels great.

It gaining so much time bothered me a tiny bit though, to use it daily at least.

s2000_driver

I recently had a 1861 based Speedmaster return after full service at the Omega Service Center in Seattle. It is running +4 sec/day consistently. It was running anywhere between + 30 and + 50 seconds per day prior to the service. I am sure you watch will come back in great working condition. I never had any after-service issues with Omega in the US.

s2000_driver

As far as I know only 321s/vintage movements go to Bienne. The rest are serviced in their respective countries. In the last few months, the service turn-around time has been quite fast for 1861 based watches in the US.

Archer

Don't worry about it. None of that means much...