Exactly my point. You would think the Omega boutique is the representative of the brand itself. I mean, they are recognizing is one of their watches at the time they agree to repair it - no tampering, not a fake, no replaced parts, warranty card valid. Why won't they then acknowledge the 2nd part of the commitment on the warranty? I get it, you pay more on the boutique and because you bought it there they won't hesitate to replace it. But you could at least say something along the lines of "we will try to repair the watch as much as we can and if it is not possible we can talk to HQ to replace it". I could've lived with that instead of "You bought your watch at a discount so you don't get all the privileges of owning an Omega"????
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