Speedy back from questionable service... thoughts?

Well said, and I agree. I need to sleep on it.

I guess I was just seeking opinion on whether the aficionados on here would deem the service dial an "incorrect" dial, though in some sense it would be more "correct" (though not original) because the lume would match the text at the bottom as it should.

Strictly speaking, if we deem a "correct" dial as the exact dial it shipped with, then any dial different would be considered incorrect. But I'm open to being corrected (pun intended)

If it's going to be deemed incorrect, that would certainly point me in the direction of selling.

I also want to state for the record:

The watchmaker in question, to my knowledge, is not a member of this forum or the online watch community at large.

If for any reason anyone had the impression I was putting them on blast to "get my way", that is not the case in any way.

If he pays for the new dial, request the damaged dial being returned to you. Win - Win .

I say let him fix it. That dial quirk sounds like a very small thing to me. I wouldn’t care about it one bit. If you’re ever trying to sell you can explain what happened and provide the original dial anyway.

If I were in your shoes, I would prefer to keep the gash on the dial rather than replacing the entire dial. So what I would do is proceed with replacing the other hands so that they match in thickness and texture. Take the money that he is offering to replace the dial and call it a day. If you decide down the road that you can't get used to the gash, then you can use that money to get a new dial, but I have a feeling you'll learn to live with it. It's not bad, and I suspect it's hardly noticeable, unlike the hand, which was pretty bad.

Update: Unfortunately, we weren't able to agree on a scenario where I would keep the watch. That being said, the watchmaker took the watch off my hands for the price I paid + the service, without protest.

Long story short, the watchmaker agreed to replace the dial with a new service one, but insisted on keeping the original T-SWISS-T dial and selling it to recoup costs. Additionally, his "fix" for the chrono getting stuck was effectively, "well I wore the watch for a weekend and it never jammed". Not exactly confidence inspiring.

It breaks my heart but I couldn't accept this and was tired of multiple back-and-forth trips to the watchmaker (1hr each way from my house) and decided to let go.

Thank you for all your replies, as I don't think I would have insisted on a resolution without your opinions and I probably would have just convinced myself to live with the flaws, ultimately ending up dissatisfied with the watch.

As an aside, if anyone has leads on a decent 3572 with a recent service, let me know (could also be interested in a hesalite 3861).

Hope you find a new Speedy to bond with soon. And a new watchmaker.

I'm not keen on putting them on blast publicly. Everyone makes mistakes, and at least he owned up to it and came up with a resolution where I didn't lose any money.

In fairness, I've been going to this shop for years for minor repairs (crystal replacements, regulations, etc) and have only had great experiences and fair prices. While this experience was certainly frustrating, I think its a far cry from some of the more truly fraudulent practices in the watch industry.

But let's just say, if you find yourself shopping for a watchmaker in Alberta, Canada, shoot me a DM and I can advise. 😉