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Speedmaster reduced has problems

RightYouAreKen
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Just wanted to chime in and say this situation is a great example of really scrutinizing pictures and asking for more pictures with different angles/lighting.

Seller's pic: https://omegaforums.net/data/attachments/391/391429-291d662bb54da70288a250475ddd7205.jpg
Buyer's pic: https://omegaforums.net/data/attachments/391/391432-24208c192068b6cac086b3cc34a5e8de.jpg

The seller's pic makes the watch look as good as can be, and yours makes it look as bad as can be. But they're of the same watch. If you look closely, you can see the muck on the bezel, the triangle shaped scratches at 8:30, and the horizontal scratches at 5:00. The biggest difference in appearance to me is the index coloration, which appears to be a whitebalance difference. The sellers pic made them look much whiter than yours. Add in all the little dust/small marks that show in your picture, it appears that the seller's picture either had noise reduction applied to eliminate them, or is just poor lighting/resolution.

I think we've all encountered similar situations. I know I have when looking at vehicles to purchase. Pics look great, but the car looks like a wreck in person with lots of small imperfections. It's a risk of buying used online.

Hope this situation turns out in your favor and you gain some valuable experience OP!
 
Vintage Lemania
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Ebay wants me to send it to Omega for a repair estimate before they will issue the refund. Shall do that tomorrow. Looks like it will end in my favor.
 
efauser
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Vintage Lemania Vintage Lemania
Ebay wants me to send it to Omega for a repair estimate before they will issue the refund. Shall do that tomorrow. Looks like it will end in my favor.
I've never experienced that request before.
 
Vintage Lemania
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efauser efauser
I've never experienced that request before.

I thought that was a little strange myself to be honest. They want it done by 5/26 as well or they will close the case. Seems a little unreasonable to want it done that quickly. Think I should keep with it though?
 
efauser
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Vintage Lemania Vintage Lemania
Think I should keep with it though?
Are you seriously asking that question? I think getting an answer by the 26th is unreasonable but something tells me there's more to this than we've been told.
 
Vintage Lemania
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efauser efauser
Are you seriously asking that question? I think getting an answer by the 26th is unreasonable but something tells me there's more to this than we've been told.

Nothing more to it..im just fed up with having to send it all the way to Omega. Im doing it anyway though. Ebay simply told me that if they don't get a written estimate by 5/26 they will have to close the case without issuing a refund. Im going to send it tomorrow and hope for the best.
 
padders
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I simply don't believe that eBay would ask this.
 
Vintage Lemania
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I thought it was very strange myself..but here it is:
Hello xxx,


Thank you for contacting us about the Omega Speedmaster (eBay item: 322498813638) that you recently purchased. I’m sorry to hear that you had to open a claim because there are concerns with how the watch is running. We can see how concerning it would be to have to open a case. We are happy to help as we go through this case together.


In order to have this case resolved, we ask that you provide us with documentation to support your claim. We have placed this claim on hold until 5/26/2017 for this to be completed.


We need the manufacturer of the item or an authorized credible third party repair outlet to physically inspect the item and provide a repair estimate. Please do not have any repairs done as we will use this information to confirm the item is not as described.


Please make sure that the estimate includes; an overall description of the item, specific details why the item is not working properly, or a description of what needs to be repaired or replaced. Please ensure the documentation contains contact information that includes name, address, and phone number of the repair outlet as well as any estimate of the cost to make the repair.


If we fail to receive this documentation by 5/26/2017, we will not be able to move forward with the claim and will have to close the claim without a refund being issued. If this action is taken it cannot be reversed.


This message has been forwarded to your personal email account from which you can respond with attached documents. Please do not change the subject line as it will help the message get routed directly to us. If you’re sending photos, you can attach up to 5 photos at a time (not to exceed more than 5 MB in total size).


We appreciate your willingness to work with us to resolve this matter.


Thank you,


Alexandra M.

eBay Customer Service
Edited:
 
dsio
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You just need a quote from a competent local watchmaker in writing, you'll likely have to pay for that but it's necessary, then send that.
 
Vintage Lemania
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dsio dsio
You just need a quote from a competent local watchmaker in writing, you'll likely have to pay for that but it's necessary, then send that.

The issue is, there aren't any watchmakers(competent) in my area of upstate NY. There is one at my local jewelry store, but I think he only comes in once a week, so that probably wouldn't work.
 
padders
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Well I guess that is legit. I have returned several watches on the bay which were SNAD and I have never seen that request before so every day is a school day. I would take your personal details off that post though if I were you.

Vintage Lemania Vintage Lemania
I thought it was very strange myself..but here it is:
Hello XXXXX


Thank you for contacting us about the Omega Speedmaster (eBay item: 322498813638) that you recently purchased. I’m sorry to hear that you had to open a claim because there are concerns with how the watch is running. We can see how concerning it would be to have to open a case. We are happy to help as we go through this case together.


In order to have this case resolved, we ask that you provide us with documentation to support your claim. We have placed this claim on hold until 5/26/2017 for this to be completed.


We need the manufacturer of the item or an authorized credible third party repair outlet to physically inspect the item and provide a repair estimate. Please do not have any repairs done as we will use this information to confirm the item is not as described.


Please make sure that the estimate includes; an overall description of the item, specific details why the item is not working properly, or a description of what needs to be repaired or replaced. Please ensure the documentation contains contact information that includes name, address, and phone number of the repair outlet as well as any estimate of the cost to make the repair.


If we fail to receive this documentation by 5/26/2017, we will not be able to move forward with the claim and will have to close the claim without a refund being issued. If this action is taken it cannot be reversed.


This message has been forwarded to your personal email account from which you can respond with attached documents. Please do not change the subject line as it will help the message get routed directly to us. If you’re sending photos, you can attach up to 5 photos at a time (not to exceed more than 5 MB in total size).


We appreciate your willingness to work with us to resolve this matter.


Thank you,

eBay Customer Service
 
efauser
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dsio dsio
You just need a quote from a competent local watchmaker in writing, you'll likely have to pay for that but it's necessary, then send that.
How long ago was this request made? 1 week seems an awfully short time to get the requested information.
 
Foo2rama
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Vintage Lemania Vintage Lemania
Ebay wants me to send it to Omega for a repair estimate before they will issue the refund. Shall do that tomorrow. Looks like it will end in my favor.
Call them and have them fax/email you the base estimate. Any OB in the US can do this. 600 I believe. Sending the watch to them takes months.
 
Vintage Lemania
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efauser efauser
How long ago was this request made? 1 week seems an awfully short time to get the requested information.

Got ebay involved on the 19th
 
Vintage Lemania
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Foo2rama Foo2rama
Call them and have them fax/email you the base estimate. Any OB in the US can do this. 600 I believe. Sending the watch to them takes months.
Will do.
 
Vintage Lemania
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They did say that they would need a summary of parts that needed to be replaced/repaired specifically for that watch. seems the only way to get something thats specific is to send it in..no?
 
Kmart
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Vintage Lemania Vintage Lemania
They did say that they would need a summary of parts that needed to be replaced/repaired specifically for that watch. seems the only way to get something thats specific is to send it in..no?

The 26th is Friday... I don't think there is any way you are going to get your watch to Omega and get an estimate in that timeframe.
 
Vintage Lemania
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Thats what I figured. Not really sure what else I can do at this point really. I never thought they would want an estimate.
 
Archer
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I would write back and explain that it's impossible to get an estimate that quickly, and ask for an extension. Worth a shot.
 
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