Speedmaster cal. 321 owner ... Omega service experience

Wax Lyrical · Thurs. 7:55am

Guys, I'm in the UK and a Speedy cal. 321 owner (October 2020 watch). Just joined this amazing Community. 😀

I wanted to share some really great customer service from Omega.

My watch had been running slow over the past year or so and I was just ignoring it. About 15 seconds a day slow. Not tragic, but it was bugging me.

So it was approaching the end of the 5 yr warranty and I decided to take it into Omega (Omega Boutique in Oxford Street, London). It turned out that I had turned up about 4 weeks AFTER the end of the warranty period. No idea how I did that. 🙁

Anyway, long story short - my watch was sent away to Bienne (I was told it might take 7 to 9 months!) On examination Omega accepted it was indeed running out of spec and they agreed to honour the warranty anyway.

Icing on the cake - the watch was returned to me in just over 2 months, with a fresh 2 year warranty! 😀 Omega, we salute you!

ErichKeane · Thurs. 9:40am

W Wax Lyrical
Guys, I'm in the UK and a Speedy cal. 321 owner (October 2020 watch). Just joined this amazing Community. 😀

I wanted to share some really great customer service from Omega.

My watch had been running slow over the past year or so and I was just ignoring it. About 15 seconds a day slow. Not tragic, but it was bugging me.

So it was approaching the end of the 5 yr warranty and I decided to take it into Omega (Omega Boutique in Oxford Street, London). It turned out that I had turned up about 4 weeks AFTER the end of the warranty period. No idea how I did that. 🙁

Anyway, long story short - my watch was sent away to Bienne (I was told it might take 7 to 9 months!) On examination Omega accepted it was indeed running out of spec and they agreed to honour the warranty anyway.

Icing on the cake - the watch was returned to me in just over 2 months, with a fresh 2 year warranty! 😀 Omega, we salute you!

Honestly, my experience with Omega service has been fantastic. I've always gone through the OB, but they have been wonderful as far as helping out.

Which is different than my Rolex experience where I brought it into an AD in the last month of the warranty (because it managed to go from 'perfect timing' to 'loses ~45s/day' in about 3 days, RIGHT at the end, joys of a 32xx). It took some convincing for Rolex to be willing to fix it (And did so as a 'one time courtesy' after some fighting!) because they wouldn't get a chance to look at it until the warranty had ended 😁

I turned it into the AD on a Monday, Rolex received it on the next Saturday, warranty ended Sunday, and they wouldn't look at it until the week started. Thus it was "out of warranty". Very frustrating experience!

Evitzee · Thurs. 10:28am

Omega did a solid for you. My 321 Ed White warranty is up next month, so I've been wearing it to see if there are any issues, but it is running strong (+2 sec/day, crown up at night), chrono works fine, so no need for an Omega intervention at this time. Hopefully I'll get a few more years out of it before it needs a full service.

I don't have a lot of experience with Rolex service but it was good the one time I used it. My wife wore her 2007 DJ for about 14 years with no issues, then it became very erratic, so sent it off to the RSC in Dallas for a complete overhaul. About $900, came back looking great and running fine, with a two year warranty. At 2.75 years it suddenly stopped and it couldn't even be manually wound...dead. Called the RSC and complained and they said to send it back. In about three weeks it was returned, running perfectly, that was about two years ago, no charge. Documentation only said, 'checked watch'. So Rolex fixed whatever the issue was even though it was well out of warranty. Roll of the dice sometimes.

zinterz · Fri. 3:05am

W Wax Lyrical
Guys, I'm in the UK and a Speedy cal. 321 owner (October 2020 watch). Just joined this amazing Community. 😀

I wanted to share some really great customer service from Omega.

My watch had been running slow over the past year or so and I was just ignoring it. About 15 seconds a day slow. Not tragic, but it was bugging me.

So it was approaching the end of the 5 yr warranty and I decided to take it into Omega (Omega Boutique in Oxford Street, London). It turned out that I had turned up about 4 weeks AFTER the end of the warranty period. No idea how I did that. 🙁

Anyway, long story short - my watch was sent away to Bienne (I was told it might take 7 to 9 months!) On examination Omega accepted it was indeed running out of spec and they agreed to honour the warranty anyway.

Icing on the cake - the watch was returned to me in just over 2 months, with a fresh 2 year warranty! 😀 Omega, we salute you!

Wow, that really is excellent customer service. I would highly suspect that if you were in the market for another watch or two, this experience would keep you in the Omega family, and thus they know that its in their best interest to err on the side of appeasement. Enjoy that 321! It's stunning.

Speedmaster cal. 321 owner ... Omega service experience

Wax Lyrical

ErichKeane

Evitzee

zinterz

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