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pdxleaf
·And to think, I was considering getting my firstRolex Submariner
Don't have to hate Rolex to love Omega
Snoopy 2025 production issues?
Don't have to hate Rolex to love Omega
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Evitzee
·For a very buttoned (!) down company like Omega to relinquish the judgment of the acceptability of their product to the buyer is astounding. Not happy with your Snoopy dial, Omega will replace it. Omega is essentially admitting their QA is not up to snuff, and the customer will be the arbiter as to what is acceptable. What if the replacement doesn't satisfy the owner, replace again? They are opening up a can of worms, imo. No telling how many Snoopy's will be returned, it probably won't be huge, but Omega should have been controlling the quality better instead of now saying the buyer will decide what is acceptable.
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kidnamedomega
·Based on their communications, they seem to have a pretty clear definition of what’s out of spec: missing details (likely, lines that aren’t present). Thin lines, different fonts, different star sizes, etc are unlikely to be things they’d replace a dial for.
I think the part they leave to the customer is whether they care that they’re missing lines and take it in for service (I doubt many will, and I’m sure only a small percentage of Snoopy owners have discovered this thread to begin with).
I think the part they leave to the customer is whether they care that they’re missing lines and take it in for service (I doubt many will, and I’m sure only a small percentage of Snoopy owners have discovered this thread to begin with).
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Archer
··Omega Qualified WatchmakerAgreed 100% safety above all but not all recalls are related to safety. Below is a screenshot of another example, where Orient is recalling certain watch models even if they are out of warranty, it is on the front page of their website.
If you have a manufacturer defect, you should recall and fix the product no matter under which category it falls, although the manufacturing process and the end result of a luxury item should be immaculate, that is what we are paying for aren't we!?
IMO there's no real reason for any sort of formal recall. As I've explained many times, Omega will upgrade parts inside these watches at the time of service, to replace parts that have been redesigned to address some type of problem. These are often mandatory upgrades, and they even do this on vintage movements. For example the last upgraded part on the vintage 550/560/750 series was made in 2022, so many decades after they stopped making the movement.
So they don't even issue recalls for replacing parts that would make the watch stop - they just fix it when the watch is sent in. So a recall for some rather small cosmetic error like this would be a real stretch. Car companies only issue formal recall letters when it's an imminent safety issue - everything else just gets done when you take the car in.
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ErichPryde
··Seamasters Forever
Granted.
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Evitzee
·“Each dial is unique “. I’m fine with how mine looks.
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bsowers34
·If you are happy, Omega is happy, OF members are happy. But I just queried my old 8-ball and asked if @bsowers34 will eventually acquiesce and ask for a new dial.
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prateeko
·So are people just going back to their boutiques and having their watches sent in for dial exchanges? Curious if the newer watches coming out will have the same "faint" lines or if the stream out will slow down.
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1ststatestereo
·As a potential buyer, this whole thing kind of turned me off the model. Any one else soured by this?
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ErichPryde
··Seamasters ForeverAs a potential buyer, this whole thing kind of turned me off the model. Any one else soured by this?
No. Despite my criticism, I understand how this could have happened and it does not impact whether or not I would buy snoopy, because Omega did exactly what I thought they would do - offered to take care of dissatisfied buyers.
Many, many, many luxury items are mass produced these days, and it means that sometimes issues like this occur. It goes back to the old saying about mistakes: everyone makes them, it's how you handle them that counts.
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1ststatestereo
·No. Despite my criticism, I understand how this could have happened and it does not impact whether or not I would buy snoopy, because Omega did exactly what I thought they would do - offered to take care of dissatisfied buyers.
Many, many, many luxury items are mass produced these days, and it means that sometimes issues like this occur. It goes back to the old saying about mistakes: everyone makes them, it's how you handle them that counts.
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dapellegrini
·So, if Omega replaces your dial, do they send you back the original one like they do your other parts in a service? If so, then it's 100% win-win. It is easy to imagine a future where the rarer - less defined Snoopy becomes more valuable to collectors, especially with soooo many of this special edition out there
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ErichPryde
··Seamasters ForeverSo, if Omega replaces your dial, do they send you back the original one like they do your other parts in a service? If so, then it's 100% win-win. It is easy to imagine a future where the rarer - less defined Snoopy becomes more valuable to collectors, especially with soooo many of this special edition out there
No.
As far as I am aware, dials are a non-returned part. But especially as a limited/special release, Omega limits the return of parts.
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bsowers34
·As a potential buyer, this whole thing kind of turned me off the model. Any one else soured by this?
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bsowers34
·No.
As far as I am aware, dials are a non-returned part. But especially as a limited/special release, Omega limits the return of parts.
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hen
·I stare into my crystal ball and see people pay ridiculous amounts of money for the few "faint" Snoopy dials that was not replaced in 2025.
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Archer
··Omega Qualified WatchmakerSo, if Omega replaces your dial, do they send you back the original one like they do your other parts in a service? If so, then it's 100% win-win. It is easy to imagine a future where the rarer - less defined Snoopy becomes more valuable to collectors, especially with soooo many of this special edition out there
Information: Specific component, return the item
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bsowers34
·So, if Omega replaces your dial, do they send you back the original one like they do your other parts in a service? If so, then it's 100% win-win. It is easy to imagine a future where the rarer - less defined Snoopy becomes more valuable to collectors, especially with soooo many of this special edition out there