I don't have any immediate plan to sell this watch (though once the anticipated no-date Seamaster drops I might, depending on a few details), but if I were to do so, I'd appreciate being able to bundle it with some kind of physical evidence of that warranty.
They've had my new white 3861 for two months, was supposed to be done yesterday but shows still being worked on in their system. Pretty bad for warranty work on a brand new watch that only ran for 8 hours on a wind.
They've had my new white 3861 for two months, was supposed to be done yesterday but shows still being worked on in their system. Pretty bad for warranty work on a brand new watch that only ran for 8 hours on a wind.
That’s particularly odd being a white dial, I could imagine there may be some old stock of early 3861s that still had the teething issues the movement had at release but the white dial should have been made well after that was resolved. You must have been very unlucky to get one that recent with issues.
It would be interesting to know what was wrong with your brand new watch that took two months to rectify under warranty. Unfortunately you'll probably never be told what was wrong.
They never do. Full restoration on a vintage connie, no paperwork at all just a bag of hands. My 3523.80, white card and old parts.
I am going to post pictures of what I get back if/when I actually get it back. Warranty service on the brand new white 3861 that is 10 days overdue according to the tracker.
If this were my watch I would be all over the OB manager as to why a brand new watch that failed and sent in for rectification is now over 2 months in the system, and now 10 days overdue. Either fix the watch or give me a new one.
If this were my watch I would be all over the OB manager as to why a brand new watch that failed and sent in for rectification is now over 2 months in the system, and now 10 days overdue. Either fix the watch or give me a new one.
professional looking warranty card. It's a nice piece of documentation when you pay this much for the servicing of a "luxury" watch.
Not doing this for a service warranty seems like they are cheaping out.
Why? Sure it’s a bummer to be without a brand new toy for a short time but this is precisely what a warranty is for. As far as I’m aware, the projected date of completion is just an estimate. Going 10 days past isn’t a big deal and certainly not a situation that warrants demanding a new watch.
The old parts will tell you what was wrong...but sometimes they don't return them if the repair is under warranty. When they do, you can learn something...
Cheers, Al
I didn't realize it when I posted before, but Japan OSC includes a nice service warranty card when the watch is returned, including the serial number and service date. The card below is for my Skyfall AT that I bought out of Japan. I don't know why USA OSC's do not do this. It's standard credit card size and fits nicely in the card sleeve Omega provides with the original wooden box. And the card sleeve has lots of extra slots to store this type of documentation. Get with it Omega!
They only just started to send them back in the nice little red travel box too.
