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mblease
路Get them to put a 3861 in it whilst they are at it 馃槜
Omega have done something weird to my Speedy.
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Evitzee
路What a cock up, but glad Omega is doing the right thing.
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BlackTalon
路路This Space for RentWhat a cock up, but glad Omega is doing the right thing.
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Flintlock
路What I get from this is that the company and the dealer helped a customer with accidental damage even it it could have gone smoother. Not everyone does that and it's a sign of a luxury product.
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mjb
路I concur - sounds like Omega is really stepping up their game, admitting fault where it exists and taking responsibility for anything else and in the end, making the customer happy. Which is how it should be. And it makes me happy, not just for the OP, but for all of us Omega fans.
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ExpiredWatchdog
路Wow to Omega stepping up to the polishing damage. However, I'm at a loss to see how an ultrasonic could have caused marks like that, unless they use some abrasive or pile a full tankload into the ultrasonic. And heat damage, priceless.
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mblease
路
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eugeneandresson
路Very pleased to say that I just took delivery of my Speedmaster back from Omega Southhampton.
New bezel, new case, new serial number engraving, new faith in customer service.
Now you just have to smash it on the tile floor again to return the ownership marks you originally wanted 馃檮
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greyfox422
路Very pleased to say that I just took delivery of my Speedmaster back from Omega Southhampton.
New bezel, new case, new serial number engraving, new faith in customer service.
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bgrisso
路I鈥檓 glad you got it sorted. It doesn鈥檛 give me much faith in sending something to Omega. Sounds like a total noob at the OSC steering wheel. God knows how many other watches got screwed up with customers that don鈥檛 know any better. However, to be fair, problems can and do happen anywhere.
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mblease
路I鈥檓 glad you got it sorted. It doesn鈥檛 give me much faith in sending something to Omega. Sounds like a total noob at the OSC steering wheel. God knows how many other watches got screwed up with customers that don鈥檛 know any better. However, to be fair, problems can and do happen anywhere.
I am obviously over the moon to have it back but man it took a lot of work to get the desired outcome. I wish it hadn鈥檛 been such a struggle. All sorted now, but yes I totally agree, the whole thing doesn鈥檛 leave you with much confidence that your watch is in safe hands with them. Perhaps this is just a one off unlucky situation, sure hope nobody else ends up experiencing something similar.
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Evitzee
路Glad you got it back to its rightful condition. Four months from your dropping it to now isn't that long in the scheme of manufacturer watch repair. It would have taken 3 or 4 times as long to get something like this corrected at Patek Philippe or other high end brand. I've had simple overhauls take longer than four months. It shouldn't have been so difficult but in the end Omega did the right thing. Mistakes can happen, a lot of newbie people work in areas that they aren't equipped to handle.
