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So can they or not?
Terms and conditions should give you some hints on why they refused to provide the extract, although it sucks they don't bother to state the actual reason.
I think most common is the movement vs dial/case mismatch (ie. movement left the factory in a different watch).
Also it seems they sometimes have problems with older references that have case serial number.
Mines exactly the same as usual. Same Petros Protopapas signature and same info dated 26-2-21.
I was at the boutique a few days ago, and they said they've changed the info that appears on the extract as well as who signs it. Anyone gotten one of these updated versions?
It's a Speedmaster professional. I have a 1450/808 bracelet on it. They asked for the picture of the side of the case and after I provided it. They responded that they can't give me any information and will give me a refund.
The serial number of the watch starts with 4824 and that would make it a 1990 or a 91 watch. But it has a 1450/808 bracelet that was on the Apollo XI 20th anniversary watches and on others. But from what I know those watches were issued in 1989. Dial, hands, pushers, and everything else is consistent
But they did ask for the picture of the case on the opposite side of the pushers.
I just don't know what to think of it.
Any suggestions would be much appreciated.
I can only suggest to mail or call them and ask for the reason, sorry.
Maybe someone here with EoA experience chimes in...