Omega crystal without Omega stamp?

Archer · Jan 19, 2020

Evitzee
Then OP will have to take it up with the watchrepairer who will have to spend time talking to Perrin, or elevating it to Omega to get a new crystal.

Omega is not in the picture...

Perrin would have purchased this crystal before the end of 2015, because that’s when Omega stopped selling parts to third party resellers like Perrin. Perrin no longer has any relationship with Omega, and even if they did, this is well beyond the time frame allowed for returns.

Evitzee · Jan 19, 2020

Archer
Omega is not in the picture...

Perrin would have purchased this crystal before the end of 2015, because that’s when Omega stopped selling parts to third party resellers like Perrin. Perrin no longer has any relationship with Omega, and even if they did, this is well beyond the time frame allowed for returns.

Which leaves the OP where? It seems like he is in nowheresville, ie, he is on his own.

JwRosenthal · Jan 19, 2020

Evitzee
Which leaves the OP where? It seems like he is in nowheresville, ie, he is on his own.

Agreed. The options suck, he can burn the relationship with the watchmaker who had nothing to gain by doing a “switcharoo” on a crystal (for a gain of $60 really??? What reputable watchmaker is gonna screw a client for that?) and try to force a replacement, or just eat it as a loss and move on.
Perrin either pulled a fast one, got a funky no logo part from Omega 5 years ago, or bought a fake part and unknowingly sold it along to the watchmaker (I have been told by an online vendor that there are fake Omega crystals coming out of the east in almost identical factory packaging- some even with the logo- same with Rolex crystals- beware!).
I would opt to just eat this one and use a watchmaker with a swatchgroup account for Omega in the future and use this guy for other watches. A replacement crystal (factory or not) doesn’t have a huge bearing on the value of a watch, particularly these references. The difference would be about the cost of another factory crystal.

Archer · Jan 19, 2020

JwRosenthal
(I have been told by an online vendor that there are fake Omega crystals coming out of the east in almost identical factory packaging- some even with the logo- same with Rolex crystals- beware!).

Yes, there are plenty of fake Omega parts out there, not just crystals...

Archer · Jan 19, 2020

Evitzee
Which leaves the OP where? It seems like he is in nowheresville, ie, he is on his own.

If he won’t press it with the watchmaker, then yes, he’s on his own.

Being the last person in the chain of people selling the crystal, it would typically end up in the watchmakers lap to deal with such a situation. In the end it was the watchmaker who sold a crystal that wasn’t right...he should make it right by either getting a proper crystal, or at the very least refund the “premium” the OP paid to have a genuine crystal.

I can tell you if I opened an Omega crystal and found it didn’t have the logo, I would not just install it and hope my customer didn’t notice...

JwRosenthal · Jan 19, 2020

Archer
I can tell you if I opened an Omega crystal and found it didn’t have the logo, I would not just install it and hope my customer didn’t notice...

Unless I missed where the watchmaker made a point of noting the crystal didn’t have the logo when the OP picked up the watch, it is possible the watchmaker didn’t even notice. I’m giving the watchmaker the benefit of the doubt here. Unless they are an Omega certified watchmaker (and since he purchased the crystals from a third party I would say it’s a no) - it wouldn’t be standard practice to notice that detail I would think- it came out of factory packaging- why doubt it?

ChrisN · Jan 19, 2020

Has anyone seen a picture of the watch with the "no logo" crystal? Perhaps I've missed it?

I don't know @arttie5 as he's new here so, how about he posts a picture of the watch without the logo and tells us who the watchmaker is?

I spend time lining up these flipping logos so, I would imagine other watchmakers do as well. I don't know the real issue here so, reserve judgement until I see there really is an issue.

Cheers, Chris

Archer · Jan 19, 2020

JwRosenthal
Unless I missed where the watchmaker made a point of noting the crystal didn’t have the logo when the OP picked up the watch, it is possible the watchmaker didn’t even notice. I’m giving the watchmaker the benefit of the doubt here. Unless they are an Omega certified watchmaker (and since he purchased the crystals from a third party I would say it’s a no) - it wouldn’t be standard practice to notice that detail I would think- it came out of factory packaging- why doubt it?

Doubt it or not, the customer didn’t get what they paid for...

Pinoysurf · Jan 19, 2020

I believe it's the watchmakers responsibility to (1) If the crystal indeed didn't come with the logo out of the package let the customer know if it's OK to proceed with install or (2) own up to the fact that he missed it and offer a proper replacement. Giving an excuse is unacceptable. Customer paid for Omega crystal so he is entitled to one.

arttie5 · Jan 19, 2020

Evitzee
OP, do both crystals have the same profile, do they look the same, or can you detect any difference in finish, clarity or other characteristic?

So, I decided to take a closer look and tried my best to line them up on grid paper. Am I crazy, or is the left crystal levelled off more near the top in this picture? (That's the one without the logo.)

ChrisN
Has anyone seen a picture of the watch with the "no logo" crystal? Perhaps I've missed it?

I don't know @arttie5 as he's new here so, how about he posts a picture of the watch without the logo and tells us who the watchmaker is?

I spend time lining up these flipping logos so, I would imagine other watchmakers do as well. I don't know the real issue here so, reserve judgement until I see there really is an issue.

Cheers, Chris

Here's a side-by-side comparison; the left one is the one with the logo, the right one without. I don't know what other pictures would be useful, since I don't have a camera good enough to resolve the existence or non-existence of this phantom logo. But hopefully this can rule out the possibility that I'm missing the logo because of a difference in the dials.

I've deliberately not named the watchmaker publicly, in case the error is indeed on my side, or Perrin's, or Omega's; I'd rather not unnecessarily damage a watchmaker's reputation because of something that might not be their fault. But the more I stare at this crystal, the more I'm convinced that it's missing the logo, and after following @Evitzee's suggestion, I think it might not actually be the crystal I asked for. If you're dying to know the watchmaker, I can tell you over PM.

In any event, I don't think that the watchmaker is acting out of malice; they called me today, offering to take my watch to Perrin to see if they have a fitting crystal with logo, or to replace it with a generic and refund the difference in price.

Evitzee · Jan 19, 2020

The left crystal definitely looks flatter. and not the same as the right crystal. I think you'll have to take your watchmaker's offer and see if they can make it right, or refund the difference. Give them a copy of your first picture for reference. No need to out the watchmaker, it doesn't sound like he is trying to pull a fast one. It's beginning to look like an honest mistake or mixup somewhere along the way.

Shabbaz · Jan 19, 2020

You dont have a smart phone with camera so you can take better pictures? This picture was taken with my phone.

JimInOz · Jan 19, 2020

They are different crystals.

The crystals came from the same lot number and if both packages were unopened when received by the watchmaker I consider it EXTREMELY unlikely that they would be different.

When they are made, the Ω is part of the die used for forming the crystal so it's highly unlikely that this one skipped a "stamping process".

I suspect an innocent mix-up by the watchmaker.

arttie5 · Jan 19, 2020

Shabbaz
You dont have a smart phone with camera so you can take better pictures? This picture was taken with my phone.

That is my smart phone camera. Not all smart phone cameras are equal; mine doesn't focus very well on objects too close, and digital zoom doesn't help much.

ChrisN · Jan 20, 2020

Sounds like you'll get it resolved which is good news👍.

I have a very cheap Nokia 1020 and it is not good for photos either. You can get the best out of these by removing the hand shake. I set up like this using a Bass glass (other beers are available).

Here's the Nokia with the multi cracked screen...

The photo is this (reduced the size).

And cropped.

Sometimes, out in the sun, you can just get a photo using hand held - the key is usually lots of light and steadiness.

I hope everything works out.

Cheers, Chris

Omega crystal without Omega stamp?

Archer

Evitzee

JwRosenthal

Archer

Archer

JwRosenthal

ChrisN

Archer

Pinoysurf

arttie5

Evitzee

Shabbaz

JimInOz

arttie5

ChrisN

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