Very true and of course when you get good customer service then there is no issue.
But the sentiment remains the unchanged.
Good customer service includes selling me a watch I might want...
I don't disagree with your intent to say that customer service can be improved, but it seems odd to suggest a company that doesn't supply what it's customers want is somehow the ideal...
Okay, you lost me, perhaps I was being unclear.
All I intended to say was that it shouldn’t matter what is on your wrist, customer service should be at a high level no matter who the customer.
I was told recently by the UK brand manager that their OB’s and the staff that run them are meant to act as more ‘brand ambassadors’ than actual sales people, and therefore you should always expect to receive an extremely high level of service.
My comment about going to Rolex instead of Omega would only apply in the exceptional circumstance of wanting two watches equally, that were in stock in both shops, I could pick one over the other based on customer service.
Or perhaps more realistically, as I have done in the past, I refuse to go back to one particular OB and instead chosen another to visit another each time.
This may be the benefit of living in a town with 3 OBs very close to each other.
I was always told by my father to never wear a watch into a watch shop.
If they have a snobby attitude then leave.
My mother always removed her jewellery before entering a jewellers too.
If my money is no good to Omega then I can go to Rolex.
The buyer should hold the power and never feel intimidated by rude staff.
...maybe watching that scene from Pretty Woman should be part of all retail staff training.
wanting two watches equally, that were in stock in both shops, I could pick one over the other based on customer service.
a more fundamental part of good customer service is actually having product on the shelves that customers want
I was always told to never wear a watch when dropping off a car at the automobile mechanic...
...And to always wear clean underwear and socks, with no holes.
I would buy myself some aftermarket spring bars that can be even better than Omegas and save your self lots of aggravation. I would be very pissed if they treated me like that.
I was always told by my father to never wear a watch into a watch shop.
If they have a snobby attitude then leave.
... The buyer should hold the power and never feel intimidated by rude staff.
Gee, a haughty attitude and full list price, that may work for some, but sure wouldn't encourage me to unlimber my checkbook. Perhaps some Boutiques should review that training DVD that stresses the "Omega Ambassador" culture.
You want my money? Earn it! I'm not going to kiss anybody's butt to buy a watch. Generally, we work hard to be professionals in our various fields, part of that usually entails competence, care and empathy and the ability to deal fairly with people, it's reasonable to expect that from people wanting to sell you a luxury timepiece.
I agree that there should be a better training for the people in some AD’s and OB’s. Some can be biased on how some potential customers look like or wear but there’s always two sides of the story. I have worked on jobs that deal with customers one way or another all my life and that saying that the customers is always right is not true. I get it, if I am trying to sell you my product I have to know it really well to be able to sell it to you. But some people think that because they are the paying customers, and have the power where to go to get the service or product, the salesman/customer service rep should bent backwards for them. There is a point where a company is better letting a customer go somewhere else. The customers needs to be treated with respect but they have to do the same for the people working for them.
I agree that there should be a better training for the people in some AD’s and OB’s. Some can be biased on how some potential customers look like or wear but there’s always two sides of the story. I have worked on jobs that deal with customers one way or another all my life and that saying that the customers is always right is not true. I get it, if I am trying to sell you my product I have to know it really well to be able to sell it to you. But some people think that because they are the paying customers, and have the power where to go to get the service or product, the salesman/customer service rep should bent backwards for them. There is a point where a company is better letting a customer go somewhere else. The customers needs to be treated with respect but they have to do the same for the people working for them.
I started ordering the spring bars through Swatch Group USA. There is a phone number (877.839.5224) that you can call to order straps, bracelet and spring bars. It is a bit pricey for shipping ($10) but if you place the order and then turn around about a few hours later and decide you need to also order something else (like a strap) and they have not shipped the original item, they will amend the invoice so that you don't need to spend another $10 on shipping. Simply ether give them the model number or part number and they can get it for you.
