***An update***
I finally heard back from the Omega corporate office yesterday. The head of retail and I had a brief discussion as to the recent events. He was very apologetic and forthcoming as to a resolution. This past Monday I had emailed him what I thought would be an appropriate replacement. Without hesitation he approved the replacement timepiece. He stated that I would be able to pick up my new timepiece at my convenience, I would just have to make an appointment with Robert, the store manager.
This morning I got in touch with Robert and met him up at the boutique. Robert had my selected watch ready for me, sized while I waited. Some Omega swagg was also included, which definitely made me feel special. We chatted about various other brands of watches, the history of Omega, and the future of the luxury watch industry. As I've stated before, Robert is a good guy...definitely a customer advocate.
In my last post I wrote that there is no watch that can replace what my father gave me, but I expect Omega to make things right. I can confidently say that they did eventually come through and restored my confidence in the brand. Thank you all for reading about my story and giving your input. All comments were very much appreciated.
