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October 5th 2020 - Snoopy Celebration

stevec14
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Some of this ‘damaging the brand’ talk is a bit laughable. It won’t damage omega much if they piss off someone who has never bought a watch off them before or likely never would anyway (apart from the snoopy)

I’m not so sure the US deposit watches are guaranteed. Omega will sell to those who they want to and won’t sell to those they don’t.
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N
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stevec14 stevec14
Some of this ‘damaging the brand’ talk is a bit laughable. It won’t damage omega much if they piss off someone who has never bought a watch off them before or likely never would anyway (apart from the snoopy, which for ‘some reason’ they like - but they are not ‘flippers’ and want to wear it).

I’m not so sure the US deposit watches are guaranteed. Omega will sell to those who they want to and won’t sell to those they don’t.

Please, like I said, I have a Seamaster, and it’s not like I haven’t bought other items. I also would have bought the new Bond watch had it not been for this garbage.

You can be on your high horse, or encourage the flippers because it makes you feel better that you have a “desirable” watch.

If Omega wanted to make this “exclusive”, then why was it announced and repeated as a non-limited edition? Maybe they should have set expectations better themselves.
 
W
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stevec14 stevec14
Some of this ‘damaging the brand’ talk is a bit laughable. It won’t damage omega much if they piss off someone who has never bought a watch off them before or likely never would anyway (apart from the snoopy, which for ‘some reason’ they like - but they are not ‘flippers’ and want to wear it).

I’m not so sure the US deposit watches are guaranteed. Omega will sell to those who they want to and won’t sell to those they don’t.

New member here. Been lurking on this thread since 2020. I find your opinion absolutely narrowminded. I am someone who has recently started collecting watches. Should this mean I should tolerate the treatment Omega is dishing out? By your opinion, does this mean I don't deserve this particular watch as my first Omega watch?

I made my initial deposit at the end of May 2020, which is earlier than what I have seen from other posters on this thread. At the time, nothing else was conveyed except "get in line to get the watch."

Lastly, well-informed customers pay attention to how other customers are treated. Good customer service is not easy.
 
Evitzee
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W W8ting4Watch2020
New member here. Been lurking on this thread since 2020. I find your opinion absolutely narrowminded. I am someone who has recently started collecting watches. Should this mean I should tolerate the treatment Omega is dishing out? By your opinion, does this mean I don't deserve this particular watch as my first Omega watch?

I made my initial deposit at the end of May 2020, which is earlier than what I have seen from other posters on this thread. At the time, nothing else was conveyed except "get in line to get the watch."

Lastly, well-informed customers pay attention to how other customers are treated. Good customer service is not easy.
So did you get the watch or are you still waiting?
 
W
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Evitzee Evitzee
So did you get the watch or are you still waiting?

I am still waiting. No purchase history. Full deposit with OB with first half made in May, the remainder in October after the official announcement. I guess I should've made my username StillW8ting4Watch2020.
 
Evitzee
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W W8ting4Watch2020
I am still waiting. No purchase history. Full deposit with OB with first half made in May, the remainder in October after the official announcement. I guess I should've made my username StillW8ting4Watch2020.
Good luck. Omega should be sending you Christmas and Birthday cards for you giving them a multi-year free loan.
 
R
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W W8ting4Watch2020
New member here. Been lurking on this thread since 2020. I find your opinion absolutely narrowminded. I am someone who has recently started collecting watches. Should this mean I should tolerate the treatment Omega is dishing out? By your opinion, does this mean I don't deserve this particular watch as my first Omega watch?

I made my initial deposit at the end of May 2020, which is earlier than what I have seen from other posters on this thread. At the time, nothing else was conveyed except "get in line to get the watch."

Lastly, well-informed customers pay attention to how other customers are treated. Good customer service is not easy.

The reality is this isn’t a watch for first time Omega owners. You can be mad at Omega all you like and complain, but having something exclusive that is hard to obtain is part of luxury marketing and part of what will elevate the brand long term. This is the world of mechanical luxury watches. I would like a green bezel submariner Starbucks, Rolex will not sell me one. I’m not upset about it, I have no history with them. I prefer Omega to Rolex, but the green sub is the one that does speak to me.
 
W
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R rhr321
The reality is this isn’t a watch for first time Omega owners. You can be mad at Omega all you like and complain, but having something exclusive that is hard to obtain is part of luxury marketing and part of what will elevate the brand long term. This is the world of mechanical luxury watches. I would like a green bezel submariner Starbucks, Rolex will not sell me one. I’m not upset about it, I have no history with them. I prefer Omega to Rolex, but the green sub is the one that does speak to me.

My comment was not so much a complaint against Omega as it is more a rebuke towards a fellow member's comment. Your statement about this watch not being for first time Omega owners holds true thus far. However, if I actually agreed with you, I would have pulled my deposit. Your Rolex example is irrelevant in this context, unless Rolex took a deposit. You have invested nothing - you should expect nothing.
 
R
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W W8ting4Watch2020
My comment was not so much a complaint against Omega as it is more a rebuke towards a fellow member's comment. Your statement about this watch not being for first time Omega owners holds true thus far. However, if I actually agreed with you, I would have pulled my deposit. Your Rolex example is irrelevant in this context, unless Rolex took a deposit. You have invested nothing - you should expect nothing.

This is an area where I have 100% agreement with you. A deposit should not be taken unless there is a guarantee of supply. Or , a minimal deposit should be taken, and then returned quickly if supply can’t be guaranteed.

Deposit policy seems to be all over the map. Policy seems different in each country, and policy seems to be different if dealing with AD vs corporate boutique.

I have no problem with Omega giving this watch to long term clients, but they should be transparent and not hold deposits indefinitely. I don’t know if it’s ADs or OBs holding deposits.
 
stevec14
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New member here. Been lurking on this thread since 2020. I find your opinion absolutely narrowminded. I am someone who has recently started collecting watches. Should this mean I should tolerate the treatment Omega is dishing out? By your opinion, does this mean I don't deserve this particular watch as my first Omega watch?

I made my initial deposit at the end of May 2020, which is earlier than what I have seen from other posters on this thread. At the time, nothing else was conveyed except "get in line to get the watch."

Lastly, well-informed customers pay attention to how other customers are treated. Good customer service is not easy.
Well, you can think it narrow minded if you wish.

In the main, the watches being delivered first are ending up in the hands of people with some purchase history. That for me is the right thing to do, as if you are protecting your brand you want to encourage/ reward those who have actually spent, and likely will continue to, to stay there. We can agree to disagree on that, but that strikes me as a sound practice and indeed one which is followed by others in the luxury watch industry (certainly when it comes down to the more desirable models)

does that mean that those who haven’t don’t ‘deserve a watch’ as you put it - no, and that’s not what I said. The biggest mistake or issue here is the taking of deposits. In hindsight, I suspect they wish they had never done so as in all honesty it set an expectation that I suspect may not be fulfilled in all cases - or if it is will involve a lengthy wait. I agree with the post above in that the transparency needs to be there, and certainly hasn’t been so I 100% understand your frustration.
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savio.79
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chadeaux chadeaux
True, but at least in US clients that acted fast got their watches guaranteed.
In Italy some OBs allowed deposits, other OBs didn’t. There is no common rule, there is no “guarantee” from Omega HQ for most of the clients and it’s a mess for all these reasons.
Uhmmm I don’t know if it’s true that faster US clients got their watch guaranteed.
At least, it seems not true unless they also had a history with the brand.
I mean: only “full deposit” is not enough for a guarantee!
And I’m pretty sure that deposits didn’t go to Omega but stays in the bank account of the Boutique.
 
chadeaux
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savio.79 savio.79
Uhmmm I don’t know if it’s true that faster US clients got their watch guaranteed.
At least, it seems not true unless they also had a history with the brand.
I mean: only “full deposit” is not enough for a guarantee!
And I’m pretty sure that deposits didn’t go to Omega but stays in the bank account of the Boutique.

They keep in consideration a couple factors:
1. If they knew you as a potential client (even without any buying history)
2. When the deposit was placed

If you acted fast and placed the deposit when they opened the lists (it was 1-2 months before the watch reveal), you have your 100% deposit, and it was not returned, your piece is guaranteed.
I have received multiple confirmations. One was in written, by official email; the last one was by phone call from my sale associate that called me giving the 2022 delivery confirmation received directly from Omega HQ.
So, yes, the watch not only is guaranteed, is confirmed and we have a delivery window.
It is a completely different model if you compare it with what is happening in Europe 😉
 
scapa
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The reality is this isn’t a watch for first time Omega owners. You can be mad at Omega all you like and complain, but having something exclusive that is hard to obtain is part of luxury marketing and part of what will elevate the brand long term. This is the world of mechanical luxury watches. I would like a green bezel submariner Starbucks, Rolex will not sell me one. I’m not upset about it, I have no history with them. I prefer Omega to Rolex, but the green sub is the one that does speak to me.

Fair enough, but then the rules of the game have changed since the original announcement. Instead of "Everyone who wants a Snoopy and is on time and in line to receive one will get one" to "Selected customers, and preferentially the biggest spenders and VIPs will get Snoopys and others who spend less may or may not get one, regardless of deposit or place in the queue."

I get that the latter statement is the rules in some luxury markets, but it hadn't really been the rule for Omega. If it is now, and we're all abiding by Rolex rules, I'll be looking elsewhere unless something really, really grabs me. And FWIW, I'm pretty much absolutely dead centre of the target market for this segment -- as are many of my colleagues in EM/ surgery. Do I have time to "establish a relationship" with a distant OB in order to grab a desirable watch? Do I hell.

I discovered a few weeks back that I'm still on the list, despite withdrawing my deposit a while back. I ain't waiting up nights.
 
chadeaux
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scapa scapa
Fair enough, but then the rules of the game have changed since the original announcement. Instead of "Everyone who wants a Snoopy and is on time and in line to receive one will get one" to "Selected customers, and preferentially the biggest spenders and VIPs will get Snoopys and others who spend less may or may not get one, regardless of deposit or place in the queue."

I get that the latter statement is the rules in some luxury markets, but it hadn't really been the rule for Omega. If it is now, and we're all abiding by Rolex rules, I'll be looking elsewhere unless something really, really grabs me. And FWIW, I'm pretty much absolutely dead centre of the target market for this segment -- as are many of my colleagues in EM/ surgery. Do I have time to "establish a relationship" with a distant OB in order to grab a desirable watch? Do I hell.

I discovered a few weeks back that I'm still on the list, despite withdrawing my deposit a while back. I ain't waiting up nights.

Everybody keeps citing that phrase wrong…
You always omit the word “eventually”.

The CEO said “eventually” and that means:

in the end, especially after a long delay, dispute, or series of problems.

So, it means after a lot of struggle, who really wants one will get one… and it’s gonna take time, and it doesn’t mean that all the customers in the world, including flippers and very last minute aficionados, will have a watch guaranteed!
 
Newatch321
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I concur with statements regarding the probability of getting a watch if you paid the full price. But like many there is little communications from Omega regarding clarity. Maybe there is no impact for people who paid and never receive a watch. But if many are not delivered then they could unite and blast Omega for taking a deposit and never delivering. At that point they have lost a client and that client can influence others in their decisions. For me even if purchase history the only comment was a few months ago, about buy more and maybe you will get it faster. Why will I buy something I don’t like just to create additional goodwill. Rant done. Have a great day team.

link of video just to continue with the show of stupidity
Edited:
 
S
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Newatch321 Newatch321
I concur with statements regarding the probability of getting a watch if you paid the full price. But like many there is little communications from Omega regarding clarity. Maybe there is no impact for people who paid and never receive a watch. But if many are not delivered then they could unite and blast Omega for taking a deposit and never delivering. At that point they have lost a client and that client can influence others in their decisions. For me even if purchase history the only comment was a few months ago, about buy more and maybe you will get it faster. Why will I buy something I don’t like just to create additional goodwill. Rant done. Have a great day team.

link of video just to continue with the show of stupidity
Can anyone confirm if deposits were take by ADs or OBs? Because as far as I’m aware, OBs didn’t take deposits
 
Newatch321
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S stylishldngent
Can anyone confirm if deposits were take by ADs or OBs? Because as far as I’m aware, OBs didn’t take deposits
Location specific, there are a few 100s replies in the forum on the topic
 
Evitzee
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Omega seems to be schizophrenic in their ability to handle business from year to year. In 2019 they made 6,969 Apollo 11 50th anniversary watches, and had an orderly process of assigning them to the various country distributors who kept lists of where each watch was going. Many buyers, especially in the US, paid in full for the watch sight unseen in the March 2019 timeframe but there was supposedly one person who kept the master list at Omega US to ensure those people had a watch reserved for them (something like 700 or 800 came to the US). Distribution started around July 2019 and by the end of the year it seemed everybody had gotten their watch. There seemed to be few issues in the process, a short and sweet distribution process. Roll forward to Oct 2020 for the Snoopy rollout and it's been a dog's breakfast from the beginning. The ready excuses have been Covid and supply chain issues, but those excuses are running on empty now. No one knows why Omega has botched this one so badly, but they sure seem like a gang that can't shoot straight.

I have no interest in this watch but I can understand everyone's frustration with Omega now stating that the more you spend the better chance you have in getting the watch. Ugh.
 
Evitzee
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S stylishldngent
Can anyone confirm if deposits were take by ADs or OBs? Because as far as I’m aware, OBs didn’t take deposits
It's very common in the US for the OBs to take a full 100% payment for a future watch. In March 2019 all the OBs had was a reference number for the Apollo 11 50th watch, the edition size, and the price of $9,650. There were no pics or other data, but they took 100% deposits starting in March. The watch wasn't unveiled until May 17, 2019.
 
B
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S stylishldngent
Can anyone confirm if deposits were take by ADs or OBs? Because as far as I’m aware, OBs didn’t take deposits

Mine was at an OB and a deposit was taken.
 
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