This is correct. As per company policy, the retailers and boutiques are supposed not to include the (not nice) plastic shell nor the cardboard used for the initial shipping of the watch from the mother ship. If some retailers or OB's decide to leave the package "as it comes" with the customers, they do it against corporate rules. 😉
Do you know why it’s company policy to not include the shell? What about the hang tag?
Because it's only used to ship the watch to the retailer, it also bears all the internal barcodes and numbers that aren't of any utility to the customer I suppose...
I do not work for Omega, don't know exactly what that policy consists of. I only remember what my AD told me about the very strict rules about how do they get the watch and how it's supposed to be delivered to the customer.
Finally, however practical for storage that shell is everything but nice.
For what it's worth: I've read many stories about people not getting the blister pack and hang tag because of "Omegas policy", but I think it comes down to preventing people from reselling the watch. But this depends on the boutique manager and it's not Omega policy. I collected my ST2 at Old Bond Street in London and received every single piece of plastic crap that I requested them to give me (e-mailed them prior to collecting my ST2). It's weird they ignored it. If it helps: the friendly boutique member dropped the complete box from the counter when trying to get in the paper bag. Luckily nothing was damaged (except his ego).
I hope your watch is on your hand and not inside the box when he dropped the box.
I wonder if this might be a common problem with new omega I purchased my speed master moonwatch set from a well known uk dealer
Only to find on delivery the instruction manual missing it was replaced but
Shouldn’t really happen on premium brand like this
But still feel lucky to own one
I received my ST Ultraman recently.
No coffin box and hangtag was given, OB mentioned those are not part of the standard items to be given out to retail customers.
Their policy is to remove it.
Here in my part of the world, we get everything. Coffin box and hang tag
You are indeed lucky, a lot of us would need to live with the imperfection within the complete set and not be able to get the fullest set out of the penny.
The warranty cards, price tag and the watch itself are transported in a blister pack. This comes inside a bigger box with the warranty manual and sometimes additional flyers. So there's no quality control in the packaging process at Omega I guess. The AD has to put it all together after he receives the two seperate boxes. The Omega warranty booklets are all the same nowadays so your replacement is most likely the same as the one that should have come with the package. I'm surprised you noticed!
Here's a picture of the Ultraman package (one of two). Image credit speedywatches.com
