Just ordered an extract two days ago and today went to order another one and saw this:
OP might consider editing title of this thread!
I ordered my first extract yesterday via Swatch Group US and received the email response below. So, I called the customer service number at bottom of the email and was told there would be no extracts until NEXT YEAR!!!! A very vague response and a bit discouraging since my first extract was for an Ultraman I recently acquired in a multi watch trade.
“We thank you for your email as well as your interest in obtaining an Extract of the Archives.
In response to the exponential growth of 'Extract from the Archives' requests, we developed a watch records search system that proved to be highly successful. Having already met the expectations of our discerning customers, we would now like to exceed them, by investing time and effort into maintaining and improving our 'Extract from the Archives' tool.
At the same time, we are moving a big part of our archives to updated premises close to OMEGA's new Museum that will open its doors in the near future. Please note that for the duration of this work, the 'Extract from the Archives' service will not be available.
To be notified on the precise date the 'Extract from the Archives' service will be reintroduced, please subscribe via the below listed link.
https://www.omegawatches.com/customer-service/extract-of-the-archives
We apologize for any inconvenience and thank you for your understanding.
Sincerely,
Maryanne Meyers-Duda
Representative / Customer Service
The Swatch Group U.S.
55 Metro Way, Suite#1
Secaucus, NJ 07094
Phone:
1-877-839-5224www.sguscustomerservice.com “