Dor_42
路It's not even slightly close to being in spec. Get it fixed... Why do you hesitate?
As if you were judging him for not getting the sapphire sandwich

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It's not even slightly close to being in spec. Get it fixed... Why do you hesitate?

Actually, your watch is running fine.
The chrono hour hand is not linked to the minutes hand so it doesn鈥檛 go through the whole hour at an equal pace. But as long you鈥檙e able to tell the timed interval correctly (=> know if you鈥檙e in your first or second half hour interval), the watch is performing within specifications. The Omega employee is right.
I know it鈥檚 annoying, but that鈥檚 the way it is.
I state again, the watch is indeed running within tolerances, just as the boutique stated.
The only requirement of the hour chrono hand in the 1861 movement is to show if you're in the first or second half of the hour. So you can be at 0h31min and the hour hand may already almost be touching the indice of 1hr on the chrono sub dial. But as long as it doesn't not touch/pass it before 60min have elapsed, it is doing it's job.
No amount of regulation is gonna make it work as the OP wants it to, it will always seem off.
So what you're saying is the hand is not aligned properly. Pretty sure everyone here can see that.
Actually, your watch is running fine.
The chrono hour hand is not linked to the minutes hand so it doesn鈥檛 go through the whole hour at an equal pace. But as long you鈥檙e able to tell the timed interval correctly (=> know if you鈥檙e in your first or second half hour interval), the watch is performing within specifications. The Omega employee is right.
I know it鈥檚 annoying, but that鈥檚 the way it is.
Cheers, Al
Thank you for this information, its very interesting. As I said before, the watch has Omega's warranty on it and emailed Omega directly to get their thoughts. I just was confused as the boutique was saying that this was within spec, similar to what dstfno is saying. I obviously don't agree with this so I will either get it serviced or replaced.
In any case, please let us know which feedback you've received from Omega.
It can certainly be made better...
Hi guys, A problem with my brand new Speedy, the chronograph hour dial is not operating properly. It seems to be either turning too fast or out of alignment. In the photos I have attached, you can see the first photo showing the hour dial hand slightly off alignment after 5 seconds.
Second, photo 35 min and its almost showing one hour.
Third, 45 minutes and its basically at 1 hour and at 1 hour, its already past.
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I took this to the Omega Boutique in my city and they agreed it was incorrect and I could get it checked by the service center but they said the Service center probably say that this is within tolerance and I should return it if it bothers me. To me, this is unacceptable for a watch this expensive and it will be costly to return and replace this watch for me.
Its a shame as I absolutely love the watch, its gorgeous and fits me perfect. Frustrated and disappointed right now as I saw perfect models in the boutique. Should I try to get it serviced via my warranty or just go through the pain to get a new one?
Am I being too picky? I don't think I can accept this, I want a perfect watch
My thoughts are this...
You saw perfect models in the boutique (as highlighted above from your original post), was this just random and by pure luck when they left the factory, or did someone take extra care and attention to make the hand align precisely?
Yours may be 'within tolerance' but if it can be made perfect or better, why not do it?
Here is the response from omega customer service:
The behavior of the chronograph is normal with the caliber 1861 because the hour counter isn鈥檛 in the power flow of the train wheel. Also there is a significant backlash, as the hour counter is driven directly by the barrel. So the chronograph is in the OMEGA tolerances for the caliber 1861 as this is construction-related and normal. Therefore this can鈥檛 be fixed as the result would be the same.
Disappointing, this is normal and cannot be fixed even by getting the watch serviced? I somehow find this hard to believe. Any thoughts?
It can certainly be made better...
One will occasionally see a post on the Rolex forum wherein someone takes a 200X magnifier to their watch face and finds a minuscule defect not visible to the naked eye and then starts to rant, cry and spew hatred to the lousy quality control at Rolex.
My Speedmaster minute counter moves slightly before the minute has elapsed. If I were to stop the chronograph at 59 seconds and didn't know this, my timing could be off by a minute. I do not think that this is unusual or extraordinary. It's part of the charm of a mechanical watch. Sure, I wish it was perfect and everything was aligned within milliseconds, but I don't want a smart watch or a quartz. So I put up with it.
I once had a brand new Omega that stopped running about 5 minutes after I received it. It had to go back to Omega for repair. Disappointed? Sure. Annoyed? Yes. Did I get over it. Yep.
If I recall correctly you don't have that watch anymore?馃憥