My Aqua Terra Broke - Really Weirdly

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My Aqua Terra >15000 Gauss (purchased 2015) has stopped working in the weirdest way. It still runs, but when setting the time forward, when it gets to 9:37, the hour hand goes back to 8, so it reads 8:37. It doesn’t happen with other hours, just 9, but it’s enough to make one of my favorite watches unusable.

Has anyone else had this problem? Does anyone know the fix?
 
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Yup, they're very likely to help you as a goodwill gesture, especially because of the COVID shutdown. Whatever boutique you drop it off at, make sure it's not in an area that's about to be looted (assuming you're in the US)
 
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Yup, they're very likely to help you as a goodwill gesture, especially because of the COVID shutdown. Whatever boutique you drop it off at, make sure it's not in an area that's about to be looted (assuming you're in the US)
Not to worry. I hear that looters focus on Rolex boutiques. Oh, I forgot - they don’t have any inventory to loot. 😝
 
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My Omega boutique at South Coast Plaza in OC has Rolex next door and JLC, Vacheron and IWC across the hall. Nearby are Bulgari, Cartier and a dozen others. Hopefully the security is tight.
 
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Not to worry. I hear that looters focus on Rolex boutiques. Oh, I forgot - they don’t have any inventory to loot. 😝

It's in the back safe - you have to steal a ladies DJ first to be able to steal the men's sports models.