Thats what i received:
“
Thank you for your inquiry.
Sorry for the delay in dispatching your order. We have had an unexpected problem with this item in our Warehouse and have been awaiting further supplies. However, this problem is now resolved and your order is due to be dispatched on the 7th January via Royal Mail with no tracking.
Our apologies for the inconvenience and I thank you for your patience.
"
Same response to @Eve received today in reply to my orders chaser from 23/12/19
“
Hi **************
Thank you for your inquiry.
Sorry for the delay in dispatching your order. We have had an unexpected problem with this item in our Warehouse and have been awaiting further supplies. However, this problem is now resolved and your order is due to be dispatched on the 7th January via Royal Mail with no tracking.
Our apologies for the inconvenience and I thank you for your patience.