Since writing (recorded and signed for delivery) I've heard nothing. They are still advertising on Facebook. Not sure whether a solicitor would get any further ?
Anyone else in similar position ?
Almost certainly a phoenix company.
The administrator is a pure nightmare to deal with and despite suppying receipts for the watches sent in for repair and the serial numbers they cannot locate them as work was farmed out to other companies.
Who i would assume are not returning items if they are owed money
I’m not making excuses for administrators, many do as little as possible and in any case have a first duty to any secured creditors, but it might be that LWR/ LWR Realisations transferred the Hatton Garden lease and assets to LWR Retail before going into administration so the administrator can’t even access the place where the watches may or may not be.
I have similar but worse problems. Just sending a solicitors letter now. Did you get the watch back?
Same here, I threatened to call the police after 11 months of lies and delays. My daughter went and picked up the watch the next day, I don't believe they actually did do the service. I thought they were a scam company and had sold my watch.
Companies House (UK) website works well and is linked to in an earlier post.
As said in an earlier post, Luxury Watch Repairs Ltd changed name to LWR Realisations Ltd and as someone has said they are in administration. If you click on the people tab you see Oliver Pollock as the sole Direcctor, (within "peole" clicking on the persons with significant control tab you see Talia Pollock.)
Go back to the Officers page, click on Oliver Pollock and you will see thet he is also a Director of Luxury Watch Repairs Retail Limited, same address, similar name, same activities. Phoenix from the ashes?
Make of that what you will, but I won't be sending a watch to them. I'm afriad I've no suggestions about how to get your money or watch back.
It was beginning of September last year 2025
Hi, when was this that you managed too collect ? Recievers cannot even locate my friends watches despite having a seperate receipt for each one.
you were very lucky! They went bust a few months later
you were very lucky! They went bust a few months later
Update on my Seamaster, it was returned repaired as they said, no explanation, it just arrived one day. So you never know, they may return any outstanding watches after all.
