Community Stories

Luxury Watch Repairs Ltd, London

Pastorbottle
Posts
2,678
Likes
4,533
What I cant understand is how they get any gain out of all this, overcharging for shoddy workmanship is one thing but hardly a sustainable business model, add to that the pointless delaying and evasion tactics. It doesn't make any sense, the best scams are when the target doesn't realise they've been scammed. I suspect it's total incompetence.
Not only can they not run a business..........they can't seem to run a good scam either!
 
J
Posts
3
Likes
2
Pastorbottle Pastorbottle
What I cant understand is how they get any gain out of all this, overcharging for shoddy workmanship is one thing but hardly a sustainable business model, add to that the pointless delaying and evasion tactics. It doesn't make any sense, the best scams are when the target doesn't realise they've been scammed. I suspect it's total incompetence.
Not only can they not run a business..........they can't seem to run a good scam either!
Update on my situation with Luxury Watch Repairs. I will make a very long story short -I put my Rolex in for a service and crystal change in December and after being lied to and ignored for months I eventually got my watch back in August with neither the crystal changed or watch serviced. Anyway they promised me a full refund which surprise surprise hasn't come through despite them saying it had 'left their account'. So again I've threatened legal action -let's see if it works.
My advice for anyone struggling to get a response: go down there and go public with your experience. I only got it back after posting a scathing review on Trustpilot and turning up at their premises twice in person demanding my watch back. They have press pieces in GQ and the New York Times so that will be the next port of call. Good luck with your watches!

Sidenote: Hilariously at one point the owner, Oliver Pollock threatened me with legal action for defamation over my review, which I told him I stood by and would be welcome as I was planning my own legal action -didnt hear from him again sadly. Total crook.
 
BusyBuilder
Posts
25
Likes
4
Follow up from my previous post, I received an email saying they were waiting for a new case back for my watch, which apparently was damaged inside. They said it would be with me in 3 to 6 weeks, seems to be their standard answer... I'm still waiting after 7 weeks, I emailed them again, got the usual reply...we will reply in 2 days...no answer yet again. As I said before shysters I don't believe they will have looked at the original problem of the watch not holding a charge overnight (automatic not quartz). So when/if I get the watch back I'll send it to another recommended watch repairer. I'll put a review on trustpilot too.
 
T
Posts
44
Likes
19
Unfortunately for some including a few good friends of mine Luxury Watch Repairs Ltd ( LWR realisations Ltd) 09619451 has filed for insolvency On the 27th November they applied at companies house for a name change and then appointed administrators. i have attached link to companies house page.

https://find-and-update.company-information.service.gov.uk/company/09619451

I would strongly suggest that anyone who has items in for repair service contact the administrators as soon as possible. They are
Paul Adam Weber c/o Pearl Assurance House 319 Ballards Lane, London, N12 8LY.

Unfortunately in my friends case it looks like 4 Vintage Omega he has in for repair are lost.
 
Archer
Posts
29,246
Likes
75,639
Wow, not good news. This is why when people say "be patient" and "they are working things out" it's always a risk to leave your watch with a company that is clearly struggling.
 
T
Posts
44
Likes
19
Archer Archer
Wow, not good news. This is why when people say "be patient" and "they are working things out" it's always a risk to leave your watch with a company that is clearly struggling.
Records are scant and disorganised, luckily my friend had serial numbers and emails etc but it does not look good
 
BusyBuilder
Posts
25
Likes
4
Still have my Seamaster, had it since February. What is the position now ? I'vere had to deal with a situation like this before.
 
T
Posts
44
Likes
19
BusyBuilder BusyBuilder
Still have my Seamaster, had it since February. What is the position now ? I'vere had to deal with a situation like this before.
Busybuilder, first thing tomorrow call administrators, im not going to post number just in case against rules ( newbie not sure) but if you go to link i posted earlier and look for filing history/appointment of administrator and then view pdf email and phone number is there.

you will need the receipt too hand so you can give number so they can locate your seamaster... literally was record are disorganised and in a mess
 
Pastorbottle
Posts
2,678
Likes
4,533
I was wondering how long this utterly incompetent mob would bumble along before going tits up!
Tis a pity for all the poor buggers that won't be getting their bills paid and the others who end up loosing their watches.
 
T
Posts
44
Likes
19
Pastorbottle Pastorbottle
I was wondering how long this utterly incompetent mob would bumble along before going tits up!
Tis a pity for all the poor buggers that won't be getting their bills paid and the others who end up loosing their watches.
Totally agree my friend is 40K plus down at moment. Hopefully they can be located and returned to the owners
 
BusyBuilder
Posts
25
Likes
4
Actually I sent an email, stating my circumstances with LWR. I also contacted my insurance company who gave me advice, to email the accountant in bankruptcy (aib) Paul Adam Weber and register as a creditor. They (the aib) should then contact me for further evidence and proof of any debt over £1000, my watch would cost about £2000 to replace from Watchfinder.
I'm not holding much hope, as according to LWR my watch needs a new case back, which they were waiting for from Omega (if you believe that), so if |I get my watch back, in my not be complete.
I have a Speedmaster as a daily wearer anyway. In my mind I've written it off as a nightmare.
Good luck to anyone else in same situation, I wish I'd never heard of this company now.
 
T
Posts
44
Likes
19
BusyBuilder BusyBuilder
Actually I sent an email, stating my circumstances with LWR. I also contacted my insurance company who gave me advice, to email the accountant in bankruptcy (aib) Paul Adam Weber and register as a creditor. They (the aib) should then contact me for further evidence and proof of any debt over £1000, my watch would cost about £2000 to replace from Watchfinder.
I'm not holding much hope, as according to LWR my watch needs a new case back, which they were waiting for from Omega (if you believe that), so if |I get my watch back, in my not be complete.
I have a Speedmaster as a daily wearer anyway. In my mind I've written it off as a nightmare.
Good luck to anyone else in same situation, I wish I'd never heard of this company now.
well you got further that we did, it seems records are a shambles and the majority of work was actually being farmed out to other companies.

we are going to send letter as well stating exactly what was left with Oliver and proof such as receipts and emails.
 
Pastorbottle
Posts
2,678
Likes
4,533
Well everything else about the place a shambles at least they're consistent with their record keeping........after all there would be little point in good records if all else is up shit creek
 
Mattsky
Posts
59
Likes
77
It's shocking in the UK how a Director of an essentially fraudulent Limited company can so easily shut it down, call in the administrators and start trading (scamming) again under another name. And face little to no consequences for his actions. Watch out for this guy hiding behind another watch 'repair' business soon.
 
gatorcpa
Posts
13,131
Likes
18,032
Mattsky Mattsky
It's shocking in the UK how a Director of an essentially fraudulent Limited company can so easily shut it down, call in the administrators and start trading (scamming) again under another name. And face little to no consequences for his actions. Watch out for this guy hiding behind another watch 'repair' business soon.
Situation is pretty much the same in the USA. Ask some of our elite politicians about it.
gatorcpa
 
T
Posts
44
Likes
19
Mattsky Mattsky
It's shocking in the UK how a Director of an essentially fraudulent Limited company can so easily shut it down, call in the administrators and start trading (scamming) again under another name. And face little to no consequences for his actions. Watch out for this guy hiding behind another watch 'repair' business soon.
Its even more shocking when eventually the director is banned for 10 years from being a director and then all of a sudden his wife becomes a director and the whole process starts again and its totally legal in the UK. And yes this exact scenario happened to my company when one of our customers went bust, was banned from being a director and 2 weeks later his wife became a director of a new company with a name so close to the original it was ridiculous
Mattsky Mattsky
It's shocking in the UK how a Director of an essentially fraudulent Limited company can so easily shut it down, call in the administrators and start trading (scamming) again under another name. And face little to no consequences for his actions. Watch out for this guy hiding behind another watch 'repair' business soon.
 
T
Posts
44
Likes
19
BusyBuilder BusyBuilder
Advertising again on Facebook. Shocking state of affairs.
Think thats more facebook accounts department not knowing that company has gone into liquidation. As phone lines are now dead little point the company advertising
 
Sign up or log in to reply...

Similar threads

SpeedyPhill

How Luxury Watch Brands Position Themselves To Win Your Favor

SpeedyPhill Open Discussion
SpeedyPhill
SpeedyPhill
Posts
5
Views
683
t7716

First Luxury Watch, Narrowed it down. Thoughts?

t7716 Open Discussion
ibis888
ibis888
Posts
23
Views
4K
groodles

Thanks for getting me hooked, @bristnj… My first luxury watch just came in!

groodles Modern Omega Watches
groodles
groodles
Posts
34
Views
4K
DoctorEvil

When Did Omega (and Rolex) Start Becoming Luxury Watch Brands?

DoctorEvil Open Discussion
SpeedyPhill
SpeedyPhill
Posts
18
Views
6K
A

Breakem and Flingem Watchmakers Ltd. A fine Firm Indeed!

Allnew2me Watchmaking
bsowers34
bsowers34
Posts
12
Views
886
J

Vintage Omega Watch repair

jdcrowley Vintage Omega Watches Help, Discussion and Advice
JimInOz
JimInOz
Posts
8
Views
780