airansun
·Just to offer an instance: My watchmaker doesn’t provide paperwork beyond my credit card receipt and I don’t ask for any. 😲
The guy is in his late 70’s and has been a watchmaker for about 50 years. He’s an old school guy with an old school shop. In old school days (70’s and 80’s), the watchmakers I used never provided service paperwork; that’s what their marks in the caseback were supposed to provide - proof of their service.
He’s very knowledgeable and patient, even though he can be irascible in the face of laziness or stupidity. He no longer has formal parts access for some brands, although he has contacts and resources. I have sourced parts for him myself, particularly for the 321 chronographs I’ve left with him. He’s also occasionally fabricated replacement bits.
He doesn’t need to do this for a living anymore but he loves watches. Because he’s mostly retired, his turnaround is days and weeks, not months. We see each other face to face and discuss each piece. Some 321s have been back multiple times, as issues are worked out.
He’s not an internet or modern technology guy at all, not even an email address. He’s never in his career provided detailed paperwork or photos to any customer. I don’t feel the need to ask him to start. I am grateful that he’s available, willing and able.
He hasn’t been perfect, but he’s been very very good.
(I can tell you stories about my experiences with watchmakers, but those stories always lead to just one conclusion: an excellent watchmaker is really hard to find.)
He meets two additional criteria for me: (1) I don’t have to send it away and (2) I don’t have to wait three months (or more) to get it back.
I understand that, as a seller, I will have to bear the impact of no service paperwork. It’s a choice I’ve made.
My point: I think there can be legitimate reasons why a really good watchmaker would not be providing adequate service paperwork.
The guy is in his late 70’s and has been a watchmaker for about 50 years. He’s an old school guy with an old school shop. In old school days (70’s and 80’s), the watchmakers I used never provided service paperwork; that’s what their marks in the caseback were supposed to provide - proof of their service.
He’s very knowledgeable and patient, even though he can be irascible in the face of laziness or stupidity. He no longer has formal parts access for some brands, although he has contacts and resources. I have sourced parts for him myself, particularly for the 321 chronographs I’ve left with him. He’s also occasionally fabricated replacement bits.
He doesn’t need to do this for a living anymore but he loves watches. Because he’s mostly retired, his turnaround is days and weeks, not months. We see each other face to face and discuss each piece. Some 321s have been back multiple times, as issues are worked out.
He’s not an internet or modern technology guy at all, not even an email address. He’s never in his career provided detailed paperwork or photos to any customer. I don’t feel the need to ask him to start. I am grateful that he’s available, willing and able.
He hasn’t been perfect, but he’s been very very good.
(I can tell you stories about my experiences with watchmakers, but those stories always lead to just one conclusion: an excellent watchmaker is really hard to find.)
He meets two additional criteria for me: (1) I don’t have to send it away and (2) I don’t have to wait three months (or more) to get it back.
I understand that, as a seller, I will have to bear the impact of no service paperwork. It’s a choice I’ve made.
My point: I think there can be legitimate reasons why a really good watchmaker would not be providing adequate service paperwork.
someone who knows what they are doing provides evidence when they service a watch. Why would a seller not have proof?