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Jomashop horror story
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watchyouwant
·Jomashop " Horror story " does not cut it here. You bought a pre owned watch. It left them complete and working. Whatever you did, the Crown is your responsibility. That's why you got it cheaper. Anything protruding can easily be the subject to damage. A " Horror story " would be, if it explodes on your wrist. But even that can't be blamed on the seller....
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Aroxx
··Sets his watchYea, more like Jomashop mishap. Did the damage happen to occur while you were mowing the lawn? Inquiring minds need to know...
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Vercingetorix
··Spam RiskI wonder if the responses here would be different if this was a private sale.
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Chewbacca
·Some links from here and elsewhere which might help:
Op, It’s about a $150-$200 fix. I know it sucks but better now than on holiday where you want to enjoy it carefree. Once done that should be it for many years.
https://omegaforums.net/threads/crown-came-off-my-seamaster-300-now-what.40465/
https://www.chrono-shop.net/en/crow...069st42184-ssteel-crown-ss-part-for-sale.html
Op, It’s about a $150-$200 fix. I know it sucks but better now than on holiday where you want to enjoy it carefree. Once done that should be it for many years.
https://omegaforums.net/threads/crown-came-off-my-seamaster-300-now-what.40465/
https://www.chrono-shop.net/en/crow...069st42184-ssteel-crown-ss-part-for-sale.html
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Omega-Q
·I wonder if the responses here would be different if this was a private sale.
A bit different if Joma Shop states that they have some kind of warranty. I'd still treat gray market the same though...the savings you get from purchasing there should factor in with an Omega service. That's how I look at it.
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ErichPryde
·Joma DOES have a 4 year warranty on Omegas (used or not it seems!) watches, but it only covers the movement and 'manufacturing defects'.
Here's my take:
if I was Jomashop and sold someone an Omega that had the crown fall off in the first three days, I would be taking care of that for the customer. It's an inexpensive repair, they already offer a warranty so they should be able to fix this, and it instantly generates Goodwill and free advertising.
Instead, they purchased "Sounds like a company I don't particularly want to do business with."
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ErichPryde
·It probably would be. For me, I bought a watch from private sale, but after a few months, it was keeping terrible time. I sent it to Omega for a service & my watch returned good as new. Obviously, I had to pay for it, but that is a risk I knew I was taking purchasing from a private sale.
A bit different if Joma Shop states that they have some kind of warranty. I'd still treat gray market the same though...the savings you get from purchasing there should factor in with an Omega service. That's how I look at it.
Could be, depends on the seller. This is definitely the sort of thing that could generate instant negative feedback. Does the seller intend to sell a watch in the future?
Edited:
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YVR785
·My advice:
Get a local repair quote and see if Jomashop would reimburse you for it. I don’t see any other way.
Get a local repair quote and see if Jomashop would reimburse you for it. I don’t see any other way.
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ErichKeane
·Here's my take:
if I was Jomashop and sold someone an Omega that had the crown fall off in the first three days, I would be taking care of that for the customer. It's an inexpensive repair, they already offer a warranty so they should be able to fix this, and it instantly generates Goodwill and free advertising.
Instead, they purchased "Sounds like a company I don't particularly want to do business with."
You or I would, but it seems the watch industry is full of scummy sellers that charge 10% more than private-party rates under the promise of providing better assurances, then have the stingiest guarantees possible.
There was a thread on WUS where someone bought a new quartz watch shipped over seas, and it wasn't running. Figuring it was probably just the battery, he took it to a shop to have the battery changed (when it wasn't a 'remove the back to see the movement' type, but a 'remove this little cover, and all you can see/touch is the battery compartment), and they told him he was SOL because someone else had 'touched' it, which is silly (and likely, not legal given the Magnuson-Moss Act).
I'm always amazed at the crap watch folks are willing to put up with from watch sellers...
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ErichPryde
·You or I would, but it seems the watch industry is full of scummy sellers that charge 10% more than private-party rates under the promise of providing better assurances, then have the stingiest guarantees possible.
There was a thread on WUS where someone bought a new quartz watch shipped over seas, and it wasn't running. Figuring it was probably just the battery, he took it to a shop to have the battery changed (when it wasn't a 'remove the back to see the movement' type, but a 'remove this little cover, and all you can see/touch is the battery compartment), and they told him he was SOL because someone else had 'touched' it, which is silly (and likely, not legal given the Magnuson-Moss Act).
I'm always amazed at the crap watch folks are willing to put up with from watch sellers...
Yeah, not my kinda jam.
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Sauzo
·You or I would, but it seems the watch industry is full of scummy sellers that charge 10% more than private-party rates under the promise of providing better assurances, then have the stingiest guarantees possible.
There was a thread on WUS where someone bought a new quartz watch shipped over seas, and it wasn't running. Figuring it was probably just the battery, he took it to a shop to have the battery changed (when it wasn't a 'remove the back to see the movement' type, but a 'remove this little cover, and all you can see/touch is the battery compartment), and they told him he was SOL because someone else had 'touched' it, which is silly (and likely, not legal given the Magnuson-Moss Act).
I'm always amazed at the crap watch folks are willing to put up with from watch sellers...
Off the subject of the OP but when I dropped my Rolex Explorer 2 polar dial 40mm, the AD and I were talking and they told me RSC would kick the watch back if it has any non Rolex parts in it. I said can’t they just replace the non Rolex parts with Rolex parts since they are doing a full service? They said, no they won’t. So I’m not sure how that would affect the Magnuson- Moss Act.
But to the OP, definitely is a bummer but you can look at it this way, at least it’s not an expensive repair. Good luck.
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BlackTalon
··This Space for RentA bit different if Joma Shop states that they have some kind of warranty. I'd still treat gray market the same though...the savings you get from purchasing there should factor in with an Omega service. That's how I look at it.
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Archer
··Omega Qualified WatchmakerOff the subject of the OP but when I dropped my Rolex Explorer 2 polar dial 40mm, the AD and I were talking and they told me RSC would kick the watch back if it has any non Rolex parts in it. I said can’t they just replace the non Rolex parts with Rolex parts since they are doing a full service? They said, no they won’t. So I’m not sure how that would affect the Magnuson- Moss Act.
But to the OP, definitely is a bummer but you can look at it this way, at least it’s not an expensive repair. Good luck.
Yes, the presence of any non-Rolex parts makes the entire watch a fake in the eyes of Rolex. It’s absurd but that’s Rolex...
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vbrad26
·Joma DOES have a 4 year warranty on Omegas (used or not it seems!) watches, but it only covers the movement and 'manufacturing defects'.
Just to be clear (unless something has changed), that is NOT an Omega warranty.
That is you send the watch back to JS and they send it off to one of their own places to have it fixed.
You want a horror story...do that lol.
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gbesq
·Just to be clear (unless something has changed), that is NOT an Omega warranty.
That is you send the watch back to JS and they send it off to one of their own places to have it fixed.
You want a horror story...do that lol.
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cakey007
·FWIW I am currently in a similar position- brought a couple months ago an old Autavia from a large dealer, it needed to go back to the workshop before they sent it out to me, and when I received it the chrono hand wasn’t resetting properly.
I figured I would get it sorted at some point but was keeping good time. Fast forward a couple more wears and I go to reset set the chrono hand and it falls off!
I could get back in contact with the dealer however I don’t trust them to correctly fix it and no doubt would have a battle on my hands and then shipping off a watch with a loose hands floating round, scratching the dial.
So, I chalk it up to it being old and one of those things- and hand delivering to a watchmaker tomorrow so the watch suffers no damage in transit.
Come to think if it, I had a Ploprof a few years ago which I got serviced from a reputatable watchmaker, within the first couple days the crown pulled out. So it went back and was sorted with no fuss - so I suppose it can happen easy enough if you are unlucky. !
I figured I would get it sorted at some point but was keeping good time. Fast forward a couple more wears and I go to reset set the chrono hand and it falls off!
I could get back in contact with the dealer however I don’t trust them to correctly fix it and no doubt would have a battle on my hands and then shipping off a watch with a loose hands floating round, scratching the dial.
So, I chalk it up to it being old and one of those things- and hand delivering to a watchmaker tomorrow so the watch suffers no damage in transit.
Come to think if it, I had a Ploprof a few years ago which I got serviced from a reputatable watchmaker, within the first couple days the crown pulled out. So it went back and was sorted with no fuss - so I suppose it can happen easy enough if you are unlucky. !
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watchyouwant
·Which caliber Autavia ?
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