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Annapolis
·So I found this... surprising.
I reached out to Omega Customer Service via their online live-agent chat and got someone who seemed very nice and well informed. I wanted to know how to go about initiating a routine maintenance service for my new-to-me 2006 AT. In particular, I wanted to find out if there was any advantage to going through my local Boutique vs. contacting the Swatch Service Centre in New Jersey directly.
The agent asked if the watch was running well; I answered yes. (It loses about 4 seconds a day, I'd say, which isn't what I'd call problematic, though I'm happy to be corrected.)
Then he said I'd be better off not sending it in for service. Paraphrasing but as exact as I can recall: "In my experience most Omega watches can go far longer between services than the recommended interval."
I'm not surprised to hear that---it's been mentioned here on OF plenty of times---that these watches, especially the modern Co-Axials are built to endure. But I was surprised to hear it from Omega, when they stand to take $550 of my money. Plus you'd think they'd encourage us to floss daily instead of waiting for a root canal, no?
He then asked me if I had concerns about whether the watch was genuine, and I said no, not really, but followed up with why? He told me that while he couldn't authenticate the watch over chat (obviously) he could check the serial number just to confirm that it's a genuine # that matches up with the correct reference (a 2504.30). So I grabbed my magnifier, typed in the number, and he was able to confirm it for me. (I hadn't told him the reference, only the serial, so seeing the 2504.30 pop up was comforting, even though it's no real guarantee; would have been a very bad sign if it hadn't.)
Anyway, not sure what I'll do, but thought I'd share. I've never been talked out of any kind of service before. Oil change? Pull right up. New bike tires? Show me the money. Eye exam? Just read the bottom line. This was a first.
I reached out to Omega Customer Service via their online live-agent chat and got someone who seemed very nice and well informed. I wanted to know how to go about initiating a routine maintenance service for my new-to-me 2006 AT. In particular, I wanted to find out if there was any advantage to going through my local Boutique vs. contacting the Swatch Service Centre in New Jersey directly.
The agent asked if the watch was running well; I answered yes. (It loses about 4 seconds a day, I'd say, which isn't what I'd call problematic, though I'm happy to be corrected.)
Then he said I'd be better off not sending it in for service. Paraphrasing but as exact as I can recall: "In my experience most Omega watches can go far longer between services than the recommended interval."
I'm not surprised to hear that---it's been mentioned here on OF plenty of times---that these watches, especially the modern Co-Axials are built to endure. But I was surprised to hear it from Omega, when they stand to take $550 of my money. Plus you'd think they'd encourage us to floss daily instead of waiting for a root canal, no?
He then asked me if I had concerns about whether the watch was genuine, and I said no, not really, but followed up with why? He told me that while he couldn't authenticate the watch over chat (obviously) he could check the serial number just to confirm that it's a genuine # that matches up with the correct reference (a 2504.30). So I grabbed my magnifier, typed in the number, and he was able to confirm it for me. (I hadn't told him the reference, only the serial, so seeing the 2504.30 pop up was comforting, even though it's no real guarantee; would have been a very bad sign if it hadn't.)
Anyway, not sure what I'll do, but thought I'd share. I've never been talked out of any kind of service before. Oil change? Pull right up. New bike tires? Show me the money. Eye exam? Just read the bottom line. This was a first.
