Archer
··Omega Qualified WatchmakerTrue - but any interruption of current operations (i.e. closing cooperation with a distributor and appointing another one) is always a painful exercise. They need to find legal ground for ceasing the contract, probably they have no solid proof of wrongdoing, and of course there is no guarantee that the new distributor will do it differently. Going direct could be a way out but it is always more expensive so with brick and mortar setup. From e-commerce they probably want to stay away... So, it is easier to stick to what they know and what they've done for years. Don't get me wrong - i am not defending them, just trying to share that probably from their financial stand point it is just not worth it to dig into this so deep. And of course you are right that who suffers the most is the end-customer, which is a real shame.
Exactly, the last thing Rolex wants is people "reporting" on AD misbehaviour. For Rolex that's nothing but trouble that they don't want to deal with.