I don’t know this particular movement, with the digital subdials, but it appears to be based on an ETA movement I am familiar with. On that. One, it is quite common for the central minute counter, seconds counter, and subdial counters to become biased away from zero when stopped and reset. This can happen especially after a new battery is installed. All you need to do is pull out the crown to the 1 or 2 positions and depress specific pushers to cause the hands to move at one-step increments until they are reset. Each pusher/crown combo affects a different hand.
I can’t tell if this is the problem or not, but you might try it. I can’t tell you which combination will work, but experimenting won’t hurt it. Maybe try and see if anything happens?
