lillatroll
·In December last year the renata battery in my omega TC1 exploded rendering my watch broken. I wrote to Renata and explained what had happened. They initially denied any responsibility and basically told me tough luck.
I then wrote to swatch who arranged to have the watch looked at and possibly repaired. No go they sent the watch back saying that they could not fix the watch and without the original receipt they could do nothing in the way of of compensation. Good bye and good luck.
I was still not happy with this so I wrote to Swatch again and eventually got another email from Renata saying they would be happy to give a goodwill payment of upto 750 euro for a replacement watch of my choice,and all I had to do was provide a copy of the original invoice, and I could keep my TC1.I felt this was the best offer I was going to get so I accepted it.
Anyway I decided that I would get the Hamilton PSR limited edition watch as it is cool looking, in my opinion at least, and similar in spirit to the TC1 it is replacing. I am still waiting for the watch to arrive, I paid in full on ordering it and received the money from Renata.
Although I am sad that my TC1 is buggered, I am happy that Renata came good in the end and sorted my problem, even if I did have to send quite a few emails to different parts of the Swatch Organisation and nag a bit. On the scale of things it cost them very little money but they have earned a huge amount of good will from my side.
Looking forward to getting my new watch when it arrives.
I then wrote to swatch who arranged to have the watch looked at and possibly repaired. No go they sent the watch back saying that they could not fix the watch and without the original receipt they could do nothing in the way of of compensation. Good bye and good luck.
I was still not happy with this so I wrote to Swatch again and eventually got another email from Renata saying they would be happy to give a goodwill payment of upto 750 euro for a replacement watch of my choice,and all I had to do was provide a copy of the original invoice, and I could keep my TC1.I felt this was the best offer I was going to get so I accepted it.
Anyway I decided that I would get the Hamilton PSR limited edition watch as it is cool looking, in my opinion at least, and similar in spirit to the TC1 it is replacing. I am still waiting for the watch to arrive, I paid in full on ordering it and received the money from Renata.
Although I am sad that my TC1 is buggered, I am happy that Renata came good in the end and sorted my problem, even if I did have to send quite a few emails to different parts of the Swatch Organisation and nag a bit. On the scale of things it cost them very little money but they have earned a huge amount of good will from my side.
Looking forward to getting my new watch when it arrives.
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