EMS shipping...anyone else had a bad experience?

I know it's rare but can happen...here's to a happy ending! 2/1000 isnt bad!

What was the value shown on the package? My girlfriend sent a gold necklace to my mother in the UK as a gift using ems speedpost. However as she stated the real value it ended up stuck in customs for weeks before my mum was told she must pay the customs duty before she could get her present.
I used to send about 10 parcels per week from Australia to HK by EMS, and over about 6 years had only one go missing, and just a handful get delayed or disappear for a while.

Almost 9 weeks later..... there's a knock at the door 👍.

With the wait congrats

Oops worth...dang autocorrect

That's a relief..! (sigh) Lovely pieces, it was worth the wait 😉

Love the funky GMT hands.

Big weight off your shoulders I'm sure. Congratulations on the nice acquisition.

I've had a watch stolen from a lot of watches, it was shipped via EMS. However, the theft could have happened at any point during transit


1 out of 500 is pretty good. I'm at 1 out of 1000 outbound, and 1 partial loss out of 200 inbound

I lost my 145.022 from Japan. Arrived at my door step w an empty box. Tracking shows stuck at Japan.

Better fully insure when shipping.

My 2 cents.

Thanks Luke, 2 down 1 to go 😗😗😗

That sucks man, sorry to hear that.

I'd attest to this having bought from Tony a couple of times already. He uses EMS to send to me (Far East) and I get it without any fuss delivered right to my door in less than a week.

If that last one disappears, I have the name of the border mule that pilfered it 😁

No need to worry there, it's in safe hands 👍

Something similar happened to me as well. Someone was returning a watch, uninsured. Tracking shows that the watch was stuck somewhere, but the watch actually arrived. Had it been someone not as honest, buyer could have been without both watch and money.

I actually have never had an issue with them but for outside the US shipping i try and use DHL.

EMS has opened and confiscated my shipment (letter) for false pretenses. They wrote I was mailing "not allowed items" and "did not insure the contents". As far as I know insurance with EMS is not mandatory!? They seem to want to keep my property and give me all kinds of reasons to not deliver or to not return it to the sender. While the items are printed matter they are souvenirs but EMS states it is not allowed as they got "other manufactured items" in their "not allowed" list, which can be just about anything. Since when artist's souvenirs printed on paper that are not porn, not money, not war propaganda etc. are not allowed to mail? It's a license to steal (EMS).

Avoid using EMS or one day you will end up with a huge life-changing loss like I have. I made a mistake trusting my mail delivery to EMS, without learning from past mistakes and abuses. In the past EMS and their close partner DHL (which seems to be delivery backbone of EMS) used to open my packages and reseal them without using professionally accepted seals, stickers, tape and signatures. They would simply open it, damage the contents and reseal in a way that it looked tampered with and not sealed properly with tape, sticker, sea and signature etc.

At a couple cases EMS did not even attempt to deliver a shipment to the recipient, did not call them on the provided phone number but returned it to me, the sender. I filed a claim and after 18 months of extreme effort I received a compensation for the shipping charge. Since then EMS kept opening my shipments, but now they wrongfully accused me of sending "not allowed" items (that are just artsy printed matter) and even told me to pick the shipment up some thousands kilometers away from where I live. They sent me an address of a DHL warehouse but upon being contacted DHL told me they need a tracking number in order to look up my shipment whgether it is stored at their facility. EMS did not provide such DHL tracking number to me, neither any instructions how to pick up my shipment from DHL and the reason why after trusting it to EMS it suddenly ends up with DHL!?

The EMS want to keep the shipping charge I paid to them (€50, expensive as it is to mail 100 grams of printed matter)), they cancelled the "export" and they wrote to me that they will destroy the contents if I don't pick it up at the DHL warehouse (not EMS warehouse!?) which is thousands of km away from where I live! So far they refused to move it closer to my home, so I can pick it up! How about the €50 I paid to deliver or return it?

And what's most disconcerting is that the shipment was from one EU member country to another EU member country, therefore there should be no statements such as "CUSTOMS DECLARATION INCONSISTENCIES" or even "EXPORT CANCELLED". Yet "RETURN TO SENDER" under tracking info of EMS has never materialized nor was respected by the EMS. This is what they are: a shady corrupt club of mail robbers (including DHL) and should be avoided at all costs. You may think EMS/DHL is working fine for you, but one day you will be very disappointed.

OK, then it is CTT EXPRESSO in Portugal and DHL.