eBay watch authentication... missing parts... AGAIN!!!

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Anytime a watch is opened by a disinterested third party the opportunity for issues like this increases. This is a well intentioned effort that was not clearly thought out. I have not bought a watch on eBay for over five years and probably won't in the future, I don't want cowboys opening a newly purchased watch. I wish you good luck, but two watches in a row is either incredibly bad luck or signs of an inept system.
 
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I hate GSP for the simple reason that it blocks me from buying watches from the USA. There is no restriction on UK on the advertised listing and yet, if it’s GSP I can never bid, missed a few bargains recently and was very disappointed!
 
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I hate GSP for the simple reason that it blocks me from buying watches from the USA. There is no restriction on UK on the advertised listing and yet, if it’s GSP I can never bid, missed a few bargains recently and was very disappointed!
Yeah, this is extremely infuriating. I inquired about this from eBay, and they told me that this is due to import restrictions to certain countries. They were unable to tell me what this import restriction in this case is, and pointed me to contact customs office in my country (Finland). I told them I had imported quite a number of watches over the years, and there are no restrictions to importing 2nd hand watches. This did not convince them, and I sort of understand that, as I am not a customs officer, even though I think the number of countries banning the import of old watches must be rather close to zero.. Then I pointed out that they should at least be able to tell me on what basis they blocked the bid, as it was their system that actually did so, based on the information in the listing. They told me that they can't tell me this because it is up to customs, told me once again to contact the customs office in Finland. After insisting on a proper answer, they claimed that they had answered my question in full detail already and that was it! I just quit at this point and have not bought anything from eBay since.

Oh, and this was not anything to do with alligator skin straps etc., or possibly fake Rolexes, these were vintage Seikos on metal bracelets (or without bracelet), and not very expensive ones at that.
 
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I just pulled out of an EBay purchase for this very reason. The whole certification process makes me nervous. Double the postal time. Unknown hands involved. I think EBay sales will be affected by this. If anything it makes the forums a more attractive place to conduct business (always my preference anyway).
 
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Yeah, this is extremely infuriating. I inquired about this from eBay, and they told me that this is due to import restrictions to certain countries. They were unable to tell me what this import restriction in this case is, and pointed me to contact customs office in my country (Finland). I told them I had imported quite a number of watches over the years, and there are no restrictions to importing 2nd hand watches. This did not convince them, and I sort of understand that, as I am not a customs officer, even though I think the number of countries banning the import of old watches must be rather close to zero.. Then I pointed out that they should at least be able to tell me on what basis they blocked the bid, as it was their system that actually did so, based on the information in the listing. They told me that they can't tell me this because it is up to customs, told me once again to contact the customs office in Finland. After insisting on a proper answer, they claimed that they had answered my question in full detail already and that was it! I just quit at this point and have not bought anything from eBay since.

Oh, and this was not anything to do with alligator skin straps etc., or possibly fake Rolexes, these were vintage Seikos on metal bracelets (or without bracelet), and not very expensive ones at that.
Nowadays I make a bid as soon as I see the item and if it doesn’t work contact the seller to try and appeal to their better judgement to remove the GSP restriction. When they see my positive feedback they often comply when it’s a buy it now but I can understand why others may choose not to do so with all the dodgy buyers out there as you cannot decide who “wins” your auctions (within reason).
 
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UPDATE: This second matter was resolved swiftly by eBay and with much less effort.
eBay did not find the dust cover, but quickly offered to issue a refund in the appropriate amount of the part.

I am probably now on a short list for being banned should I have any other issues, but seems like the resolution process is improving for authenticated items.
While there is a very small chance of lost parts being recovered, it seems they are willing to resolve matters financially without too much trouble now.

Hoping that the 2 in a row was a coincidence, but probably going to lie low on eBay for a bit... just in case.

If anyone has any questions with a similar issue, feel free to reach out.
 
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While there is a very small chance of lost parts being recovered, it seems they are willing to resolve matters financially without too much trouble now.
I’m sure that eBay is buying insurance (or self-insuring) against the possibility of lost items in transit from seller to authenticator and from authenticator to buyer.

They have run the numbers, and I would think they found that the cost of the insurance over a large number of items is less than making good on the few items that go missing on a routine basis.

Similar to their (almost) no questions asked buyer satisfaction policy.
gatorcpa
 
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How did you get in contact with their authenticator? Would love to know as I had a watch arrive without a crown, and they didn't even include the part in the package after authenticating 😒
 
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Buyers can’t get in touch with the authenticator directly.
Call eBay customer support and ask to speak with someone on the authenticity guarantee team.
 
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what was the authenticator's address??
I have sold several expensive watches since November 2020 which went to the authenticators first.
I have not experienced any problems. Are some just overwhelmed with watches, careless or actually stealing??


WOW. Just received my second watch through the eBay "authenticity guarantee" program and it is now the second watch in a row I purchased that had missing parts!

My last issue was documented here:
https://omegaforums.net/threads/eba...to-come-up-missing-parts.123968/#post-1670602

This time I had purchased a vintage Speedmaster. I just got the watch and opened it up - only to find that there is no dust cover. The dust cover is clearly shown in the seller's pictures and seller confirmed dust cover was placed back on. Removal of the dust cover is required for eBay to record the serial number.

A vintage dust cover is probably a $250 part. At least from what I've seen on eBay. Won't be able to speak to anyone until Monday, although probably won't do much good.

This is an interesting one b/c had I not opened it, would have never known... at least not for a little while.

Have seen and heard nothing but utter carelessness by the authenticators.

This is truly outrageous. I'm not sure if I just have bad luck, but 2 in a row is not a good track record. Has anyone else had experiences like this?
 
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what was the authenticator's address??
I have sold several expensive watches since November 2020 which went to the authenticators first.
I have not experienced any problems. Are some just overwhelmed with watches, careless or actually stealing??

Unfortunately eBay does not share who the authenticator are.
I’m glad to hear others have had better fortune than me.
 
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For sneakers, before eBay began this program there were other sneaker sales platforms with authenticators - like StockX

There are ex-StockX authenticators who claim that some would bring fake sneakers to work to replace legit sneakers.

The claims could be apocryphal, or by far an exception to the rule - but a pretty stark example of how solving one problem can raise two new ones.
 
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I don’t trust the eBay authentication program and would still proceed with caution. Unless they have verified in house experts, they aren’t going to be able to tell the difference between a fake or missing parts most of the time