During my last ordeal I was informed by someone on the guarantee team (intimate with the process) that everything is done in a quarantined setting - meaning they are not opening your watch on a desk with 10 other watches and parts all at once. It is one person, who opens, photos, inspects, and repackages the watch in one dedicated and clean space.
I still don't understand how you forget to include a bracelet or put a dust cover back on. Like... where did it go?
I would absolutely opt out of this as both a buyer and a seller given the choice.
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