eBay seller sent the wrong watch

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I purchased my wife a watch via eBay. I received the package today and inside were two Ann Klein watches that added together wouldn’t come close to the value of what I bought. I’ve contacted the seller, but have no real expectation that this will get worked out, certainly not by Christmas. Probably an honest mistake, but some lucky lady just got a helluva automatic watch while I’m stuck with two quartz pieces that need batteries. (Sigh).
 
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I purchased my wife a watch via eBay. I received the package today and inside were two Ann Klein watches that added together wouldn’t come close to the value of what I bought. I’ve contacted the seller, but have no real expectation that this will get worked out, certainly not by Christmas. Probably an honest mistake, but some lucky lady just got a helluva automatic watch while I’m stuck with two quartz pieces that need batteries. (Sigh).
🙁🙁🙁 Good luck
 
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eBay is seductive. I have almost given up expecting to get what is in the photo. I disagreed with a seller last year, and now they blocked me from further purchases. Was going to give the rude seller a second chance. Ironically by blocking me the seller may have missed out on more sales. At best I saved some pennies as I tend to give such parts a second thought.

I do think eBay is fracturing around the edges. They pretty much kinged the market. Still I would like to see someone take them on with features like waiting after the highest bid is placed, then ending the auction if no bids are met inside the countdown timer.

There are lotsa small auction sites. Most regional. So things are what they are for the time being and will probably stay that way.

eBay is in a lot of ways closer to Amazon. Most of the stuff I watch is Buy it now. A lot of is is bulk import from the same sellers what have the same cheap stuff listed on Amazon.

For the watch parts I desire, eBay is pretty much the only option. It is hard to use the marketplace here as I really am cheap and tightfisted wanting to pay the lowest possible. Over the weekend I found what should be a job lot of sweep hands. No one else bid. I also made the mistake of bidding on some chronograph dials, I have been watching all week. No one else bid. It was not till I went to pay for the items that I realized they are being shipped from Istanbul, Turkey. At least it was the minimum bid and the shipping was not out of line.

The old material houses, do not have the staff to index and sort thing. They also are blocked from acquiring new materials, so the stuff is pretty well picked over. I suspect a lot of interesting stuff is going to the landfill as sorting it is too bothersome. Perhaps someone will make an AI system to do this.

The practice I do not like (and what the seller blocked me for.) is splitting the spare parts and selling single parts out of the package rather than the factory sealed un opened package. I have learned to live with that. Most of this material is being handled by estate and consignment sellers. (what can do the handling/shipping overhead.) So mislabeled, wrong, junk and crap parts are the chance one takes. I have literally received floor sweepings in job lots.

The other place where eBay fails is when the seller groups the parts together. When one wants to purchase the part, there is a separate shipping fee for each item. While one can request an invoice, sellers often do not want to go to the extra effort. eBay also seems to treat each item click as a commit to buy contract.

The whole packing and shipping thing is awkward. Small operators can run such as a buisness. Infrequent sellers tend to find it to be a bother. I have things I might list but for having to do the labeling and shipping. I did break down and create a USPS account to buy the label online. I also tend to recycle the packing materials. This seems to be fairly common. A 3 or 4 day wait for tracking to actually move through also is frustrating when one pays within minutes.

Not sure there is anyway around this, so I simply tend to live with it. Ironically I have had some of the better experiences with the 99.5% rated sellers, who do seem to make an effort. eBay really needs to ditch the rating system as is is pretty much meaningless. There are too many out there trying to game the social media algorithms and push their own agenda.
 
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That’s a bummer. Sorry to hear it. You should at least get a refund I would think. Also, we need pictures of these horological masterpieces that were sent to you.
 
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That’s a bummer. Sorry to hear it. You should at least get a refund I would think. Also, we need pictures of these horological masterpieces that were sent to you.
I’ll unbag them tomorrow and take a pic. Seller hasn’t responded to me in over 10 hours. They were thrown in a box with some wadded up magazine pages with a little bubble wrap…and both watches were put in the same ziplock bag to rattle around on each other. Disgusting and abhorrent behavior from someone with no appreciation of watches.
 
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inside were two Ann Klein watches that added together wouldn’t come close to the value of what I bought […] Seller hasn’t responded to me in over 10 hours
Have you looked through this sellers other items, whether currently listed or recently completed, to see if these Ann Klein watches were among them?

It's entirely possible this was a genuine and honest mix up. I can't find the thread, but a while ago another member bought a watch via an eBay auction and received a different watch. They looked into the seller and found there were two auctions that ended at the same time. The watch they received was the other watch that was auctioned and the seller admitted to mixing them up.
They were thrown in a box with some wadded up magazine pages with a little bubble wrap…and both watches were put in the same ziplock bag to rattle around on each other. Disgusting and abhorrent behavior from someone with no appreciation of watches.
You have to remember, not everyone is into watches and cares for them as much as we crazy few do. I have received my fair share of poorly packaged items. And on a few occasions, what I purchased was not at all what I received and the seller ghosted me- eBay refunded me on those occasions.
Edited:
 
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I think @JwRosenthal was the one who had this experience. If l recall correctly, it all worked ok. I hope the same for you.
 
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10 hours is not that long. Not everyone lives their lives online. Might as well start out assuming the seller made an honest mistake and give them a chance to make it right.
 
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I had this a few years ago with a top international bricks and mortar seller. I received a Panerai watch worth double what I ordered! After a few panicked emails, I returned the wrong one and received the right one! Similarly I hope that this is just a similar mistake.
 
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kkt kkt
10 hours is not that long. Not everyone lives their lives online. Might as well start out assuming the seller made an honest mistake and give them a chance to make it right.
It probably was an honest mistake and I stated such in my original post. However, the seller has 87 feedbacks this year alone and has been an eBay member since 2002. He/she probably lives online. Still no word and enough time has passed to cover every time zone. We’ll see. I have to wait three days before making a report to eBay anyway…I’ll cross my fingers that the watch I ordered can be tracked down, but I doubt the person wants to eat the return shipping on both watches and then re-ship to the correct buyers.
 
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I think @JwRosenthal was the one who had this experience. If l recall correctly, it all worked ok. I hope the same for you.
I did have this happen- seller in UK sent two watches out to two different people (me being one) and the eBay int’l shipping dept mixed up the labels. I got a clapped out Zenith Sport and someone else got my Hamilton HTC Chrono. Looked at their history and sure enough- the Sport sold the same day. I contacted the seller and it took a day or so for her to respond- she had no clue what had happened but worked to figure out the problem and eBay freely admitted it was their mistake.
In the end I sent the Sport to the rightful owner (who never got a package) and I never got the Hamilton- that went missing in the ether. But I got a full refund- as did the seller from eBay so we were made whole.
Best advice- buy another gift for your wife now- if the nice watch shows, Valentine’s Day is right around the corner. eBay will make you whole again either way.
 
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That’s a bummer. Sorry to hear it. You should at least get a refund I would think. Also, we need pictures of these horological masterpieces that were sent to you.
Here are the masterpieces, complete with their ziplock bag.
 
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You should be able to get this sorted out, but hopefully without having to open a case with eBay as that would take longer.

I bet the person who received your watch is complaining about receiving a single watch instead of a well-curated Anne Klein set.
 
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Here are the masterpieces, complete with their ziplock bag.

Who would even buy those things? Seems shady if they weren't on offer already, esp now with no contact.

The other possibility is that their account was compromised and used to make a fake sale.
 
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Here are the masterpieces, complete with their ziplock bag.
Always important to ziplock your watches to keep them fresh. I was actually hoping for some more outlandish watches but I guess those are about what I’d expect.
 
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Always important to ziplock your watches to keep them fresh. I was actually hoping for some more outlandish watches but I guess those are about what I’d expect.
Yeah, but look at the bright side…in the hundreds of thousand of posts ever done on OF since its inception, never have the terms “well curated collection” and “Anne Klein” ever been written in the same sentence. History has been made 😀
 
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Wonderful!

I have been waiting nearly a month or more for my Val-22 center wheel. What luck I now have as I received instead someone's set lever. The wrong persons address is handwritten on the package. The tracking label sticker is my address. So it looks like the wrong stickers got swapped.

Sent the seller a note. This is actually the second time I received this wrong part. What is it about Val-22 center wheels? Now I have to go through the contact case stuff all over again.

I suspect the other party is disappointed as well. Still think eBay is unraveling at the seams. Ironically so far all the other Black Friday binge stuff has come well packed and quick.

And the shipper did put a single part in a zip-lock bag.
 
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Here are the masterpieces, complete with their ziplock bag.
Jesus H........😲.
No wonder they wanted to get rid of them.
 
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... but they are well currated.

I have been back and forth with the Swiss seller. Was an honest mistake. Hopefully the other person can send me my part. I do plan to send the part I got to the address on the package. I have no use for it.

For all the ranting I do about eBay I really do feel a bit meh, about it.

I just find the irony amusing. That I wrote some stuff here and a similar thing happened. I am actually finding this quite funny and laughing as I type this and my replies. 😁😁😁😗😵‍💫
 
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Same thing happened to me a couple of years ago.
I ordered an "Elabore" grade movement, got a basic one.
Contacted the seller who apologised and said he sent mine to a guy in the US.
After some three way discussions we exchanged movements, only cost to either of us was postage.
Best thing, we both got Brownie points with the seller (who is a solid eBay seller).