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john_coburg
·Greetings all,
I'd like a bit of advice on a fairly hefty eBay sale i made yesterday. The buyer purchased, after a few days discussion, but took around 6hrs or so to make the PayPal payment, which the buyer expressly required the use of, ostensibly for their own protection. Payments in PayPal are typically instantly available for me, but this one carries the following message in the app:
"we noticed something unusual with this payment. To protect your account, we're taking a closer look for 24hrs"
And in the website, it says:
"We're taking a closer look at this payment. It's required for some payments and normally takes up to 3 working days. Don't send until we tell you it's ok."
A strange inconsistency... but i'll let that go. I don't remember seeing such warnings before, but at c. £15k, it's a larger sum than usual. Should this be concerning me?
Another reason for suspicion, and please excuse the blatant sexism, but I found it slightly odd that the buyer was a woman, who was buying "for investment". Very unusual? The buyer has been an eBay member for 10yrs, 100% +ve feedback, one from the last month and a handful from the last 6mths.
The gap between purchase and payment was also slightly unsettling. She said she was struggling to pay in PayPal, saying "perhaps it's the amount". I don't see why it should have been difficult, or any different to paying a smaller amount...?
Have members experienced anything similar before? Does this sound familiar? Should i be concerned? The transaction smells slightly funny to me and i'm not too comfortable with it...but i can't cancel it without risking negative feedback.
Clearly i won't send anything unless i get the money cleared into my bank account.... but then PayPal also says...
"Reversals - Please be aware that this payment can still be reversed (e.g. if it is subject to a chargeback), even after you've sent the item(s) to your buyer. Complying with PayPal's Seller Protection and following the trading guidelines on our Security page helps to protect you from things like chargebacks."
What the hell does this mean? This sounds unnerving to me. I always thought the 3% fee I pay was to afford me seller protection against somehow being scammed... but it says "Seller Protection: Not Available". Why is this? Perhaps just because the payment is still 'on hold', and it will become available then....?
Given eBay divested PayPal some time ago, i'm not even sure if the seller protection by eBay is distinct from that of PayPal... if something goes wrong, (and of course if i do send it, it will be sent special delivery and fully insured) to whom do i have recourse, eBay or PayPal? I find it difficult to think i can actually lose my full £15k here (if it were so easy to lose out, surely no one would use these platforms?), particularly given the protection offered by (potentially two) big companies, assuming i follow their rules. But i'm nervous of either making an error, or something slipping through the cracks.... and taking a bath.
So, what would you do if you were me?
Thank you vm for any advice.
I'd like a bit of advice on a fairly hefty eBay sale i made yesterday. The buyer purchased, after a few days discussion, but took around 6hrs or so to make the PayPal payment, which the buyer expressly required the use of, ostensibly for their own protection. Payments in PayPal are typically instantly available for me, but this one carries the following message in the app:
"we noticed something unusual with this payment. To protect your account, we're taking a closer look for 24hrs"
And in the website, it says:
"We're taking a closer look at this payment. It's required for some payments and normally takes up to 3 working days. Don't send until we tell you it's ok."
A strange inconsistency... but i'll let that go. I don't remember seeing such warnings before, but at c. £15k, it's a larger sum than usual. Should this be concerning me?
Another reason for suspicion, and please excuse the blatant sexism, but I found it slightly odd that the buyer was a woman, who was buying "for investment". Very unusual? The buyer has been an eBay member for 10yrs, 100% +ve feedback, one from the last month and a handful from the last 6mths.
The gap between purchase and payment was also slightly unsettling. She said she was struggling to pay in PayPal, saying "perhaps it's the amount". I don't see why it should have been difficult, or any different to paying a smaller amount...?
Have members experienced anything similar before? Does this sound familiar? Should i be concerned? The transaction smells slightly funny to me and i'm not too comfortable with it...but i can't cancel it without risking negative feedback.
Clearly i won't send anything unless i get the money cleared into my bank account.... but then PayPal also says...
"Reversals - Please be aware that this payment can still be reversed (e.g. if it is subject to a chargeback), even after you've sent the item(s) to your buyer. Complying with PayPal's Seller Protection and following the trading guidelines on our Security page helps to protect you from things like chargebacks."
What the hell does this mean? This sounds unnerving to me. I always thought the 3% fee I pay was to afford me seller protection against somehow being scammed... but it says "Seller Protection: Not Available". Why is this? Perhaps just because the payment is still 'on hold', and it will become available then....?
Given eBay divested PayPal some time ago, i'm not even sure if the seller protection by eBay is distinct from that of PayPal... if something goes wrong, (and of course if i do send it, it will be sent special delivery and fully insured) to whom do i have recourse, eBay or PayPal? I find it difficult to think i can actually lose my full £15k here (if it were so easy to lose out, surely no one would use these platforms?), particularly given the protection offered by (potentially two) big companies, assuming i follow their rules. But i'm nervous of either making an error, or something slipping through the cracks.... and taking a bath.
So, what would you do if you were me?
Thank you vm for any advice.
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