eBay/PayPal sale nervousness

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PS: If it was a more expensive items I would have taken the time to investigate and the seller might have had a different attitude, too. There also would have probably been insurance. Losing packages is not the norm, but it does happen from time to time.
 
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Thanks @cakey007. By the last count, you were down a watch and £7k... how were you very lucky?! you must have skipped a crucial part of the story!
Ah yes, neglected to say I got the watch back through direct contact with scammer and called his bluff about it having been destroyed by the jeweller ( because it was a fake!)
Very cautious about selling on eBay now
 
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PS: If it was a more expensive items I would have taken the time to investigate and the seller might have had a different attitude, too. There also would have probably been insurance. Losing packages is not the norm, but it does happen from time to time.

Yes, but does insurance definitively cover you if the transporter said it was delivered? i can imagine some tricky phone calls trying to explain that one...hence why i thought you might really have been in trouble, insurance or not. given delivery firms are leaving packages on doorsteps these days, this is quite a risk with high value items isn't it?
 
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Definitely... no. Nothing is definite.
Generally higher ends items are shipped with a better shipping company/service (express Fedex or UPS).
I think UPS tags geolocations to most scanned deliveries and with some investigating they can back track to figure out where things went wrong. Fedex has pretty good customer service, too.
3rd party insurance like ParcelPro knows who to get in contact with quickly if things go wrong.
The faster you investigate, the better chance you have of finding things, usually.
If all fails and the package is lost, you will usually have to get a police report. If things look legit, you might be able to get a payout, but it will take time.
 
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I recently sold a watch on Chrono24 and other than than the longer transaction payment timeline, I really liked the fact that the proceeds of the sale were held in escrow and quickly transferred into my bank account once the watch was delivered. The commission rate was also competitive. I’ll definitely use Chrono24 again.
 
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I don't like taking Paypal payments for high value items because in the event of a dispute it's too easy for an unscrupulous buyer to claim they didn't get what they paid for and take their money back. When sending the watch, I would make sure you take detailed videos of the watch whilst you package it up, weigh it and apply the postage label.

The other reason I don't like Paypal any more is that they now don't refund transaction fees if you refund the original payment (certainly this is the case in the UK now). I recently had a buyer ask to cancel an eBay transaction immediately after paying for it, which I accepted as I hadn't posted yet, but then found out that whilst I would get my eBay fees back, the Paypal fees were non-refundable. Luckily it was a low value item, but on a 15k watch, it's not insignificant!

Personally speaking, if I were you, I would try and cancel the sale.

This process for shipping: I'd support that.

Op: why not message your buyer and let them know about the PayPal messages, "just for information "?
 
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Thanks all. I indeed looked her up and see she's registered as director of a Ltd company (inc. 2001, registered at the shipping address), on the Companies House website. Tick. I tried to find the company's website to contact her there but can't find her, nor does she appear on LinkedIn. No tick.
The PayPal payment cleared, although there's now a further 24hr hold while i transfer it to my bank... and we also have this:


So it's looking a bit better now.

For added security measure,
Wait for PayPal to clear payment, transfer payment to your account and delete that account from PayPal/eBay. Incase deal goes sideways, PayPal, can’t revert transaction.

good luck.
What do you mean by 'delete the account from PayPal/eBay'.... and how does that stop a chargeback? surely that's a loophole if it exists..?!
 
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I wouldn’t recommend that. Even if it worked and you prevented any automatic money flow, you’d still be liable for the balance and have debt in your name.
 
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I will no longer sell on eBay. OF and select other forums are fine for me. 👍

eBay jumped the shark for me with the recent requirement to provide a SS# (US gov’t ID) in order to sell.

I dont know why complying with the law is considered jumping the shark...but I do get that selling on OF is a far better experience, although to a much smaller audience.
 
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I dont know why complying with the law is considered jumping the shark...but I do get that selling on OF is a far better experience, although to a much smaller audience.

I didn't mention complying with the law as an issue. 😕

If you don't know why compliance with the law is jumping the shark, I can't help you - you made that connection and statement. 😉
 
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I guess there is no perfect way to sell watches. we can't always guarantee the buyer is who we think they are but you can ask for their ID and photo and as someone mentioned google the buyer. Ask the buyer if they know what they are purchasing, and answer as many questions and send as many high quality photos to demonstrate condition of the watch. Also use shipping methods that require insurance for shipping and signed delivery that requires identification.
 
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Sorry to hear of your woes. This is indeed something that would make me nervous too. I thought i had troubles on my measly few hundred quid omega strap i'm thinking of buying. I hope it all works out for you 😀
 
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I dont know why complying with the law is considered jumping the shark...but I do get that selling on OF is a far better experience, although to a much smaller audience.

requiring a tax id = complying with laws

Glad to see you’ve connected the dots from your own statement. 👍
 
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I wouldn’t recommend that. Even if it worked and you prevented any automatic money flow, you’d still be liable for the balance and have debt in your name.

So i now have the funds 'safely' in my account. If i follow the shipping rules closely, i should be protected if things go awry from here.
But...on the cynical-but-crucial assumption that every potential buyer is a crook, how about this nuclear-scale disaster: I record, photograph and weigh the box, send it insured and tracked, they receive it and write to me saying either "it's fake" or "it's damaged", send me back a fake/damaged watch, and keep mine. In that scenario, as far as eBay are concerned, the buyer have complied fully with their rules, so will benefit from buyer's protection. I therefore have to refund. What the hell do i then do? Do i call PayPal, and call in my seller's protection, explaining that i've been scammed? Do PayPal automatically believe me? I have no evidence that the watch i sent was genuine/not broken... Given, as far as PayPal are concerned, i have complied with their rules, aren't I equally as covered as the buyer, and can expect to get my money back from PayPal after refunding the eBay buyer? I guess that's what's meant to happen, but it feels as though if this sort of thing happens a lot (these are desperate times for some people, why wouldn't it?), that considerably eat in to PayPal'd margin.
Perhaps the 3% fee i paid is fixed by modelling the risks of these sort of things happening... i.e. they worked out that 3% will still make them a fair margin after accounting for scumbags pulling tricks like this ?
As you can tell.... i'm still nervous about this one, despite selling on eBay for 10yrs.
 
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What watch did you sell?
Perhaps you can record a photo/video showing the serial number during the packing process which can later be used as evidence if things go awry.
 
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What watch did you sell?
Perhaps you can record a photo/video showing the serial number during the packing process which can later be used as evidence if things go awry.
Thanks @COYI. Serial number is a good shout.... (it's a two tone Daytona) - but would me showing eBay a crummy-looking video/photo of a package i claim to have sent the buyer wash with them? I doubt it. I fear the seller is (very) well-protected by Buyer's Protection. No?
 
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While it may be hard to believe, people are fundamentally good in nature and this type of scamming happens a lot less than we think.

In the case of a return, I would video tape opening the package along with a closeup of the watch.

Also, I am not sure what the program is by you, but ebay now has authentication policies in place and act as middlemen to all transactions (including returns) making this type of scam nearly impossible. BTW, with the new eBay authentication, returns are not even allowed as long as it is as described and the seller says “no returns”.
Edited:
 
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While it may be hard to believe, people are fundamentally good in nature and this type of scamming happens a lot less than we think.

In the case of a return, I would video tape opening the package along with a closeup of the watch.

Also, I am not sure what the program is by you, but ebay now has authentication policies in place and act as middlemen to all transactions (including returns) making this type of scam nearly impossible. BTW, with the new eBay authentication, returns are not even allowed as long as it is as described and the seller says “no returns”.
And this new eBay authentication program has issues as well with lost watches, lost accessories and damaged watches as posted by users here on OF. Who authenticates the authenticator? So using eBay is no slam dunk either.
Edited:
 
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And this new eBay authentication program has issues as well with lost watches, lost accessories and damaged watches as posted by users here on OF. Who authenticates the authenticator? So using eBay is no slam dunk either.
Yes for sure, and I've outlined many of those issues myself. eBay ultimately resolved all of my personal issues (mostly missing items) with momentary compensation.
The authentication problem mostly solves the issue discussed above - buyer sending back a different item.
There is no perfect solution and there are many pros/cons of each platform, but ultimately eBay is one of the best platforms for buying and selling watches for novices (if you follow the rules).
At the end of the day if you don't sell high value items often, the best course of action is to reach out to an experienced watch reseller and structure a consignment deal. The 10-15% taken off the top will be well worth it in the end.