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wagudc
·WARNING: no watch content, apologies in advance
Hi all,
I bought an amplifier off Ebay and it arrived wrapped in a single sheet of bubble wrap inside a flimsy reused amazon box. Surprise, surprise the amplifier was dented up, the remote was completely smashed, and a power cable prong was all bent up. I started a refund stating that the item was not as described and arrived damaged. The listing title stated that the amp was in "perfect condition." The seller refuses to refund me. He says he does not accept returns, and it is the postal service's fault. He only offered to send me a new remote and cable. He says that the dents and dings don't affect the functioning of the unit.
I quoted him Ebay's Money back guarantee policy: https://www.ebay.com/help/policies/...-money-back-guarantee-policy?id=4210#section3
"Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns . . . If an item is being returned, the seller is responsible for return shipping."
His response was that it is Ebay's policy and not his. I guess he doesn't get that he agreed to this policy when he signed up as a seller. I assume this means that I have to wait the 3 business days to ask Ebay to step in and help. In the mean time is there anything else I can / should do? I paid with Paypal through Ebay so I should be covered. I assume I should wait to see what Ebay says before starting a claim with Paypal.
Thanks.
Hi all,
I bought an amplifier off Ebay and it arrived wrapped in a single sheet of bubble wrap inside a flimsy reused amazon box. Surprise, surprise the amplifier was dented up, the remote was completely smashed, and a power cable prong was all bent up. I started a refund stating that the item was not as described and arrived damaged. The listing title stated that the amp was in "perfect condition." The seller refuses to refund me. He says he does not accept returns, and it is the postal service's fault. He only offered to send me a new remote and cable. He says that the dents and dings don't affect the functioning of the unit.
I quoted him Ebay's Money back guarantee policy: https://www.ebay.com/help/policies/...-money-back-guarantee-policy?id=4210#section3
"Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns . . . If an item is being returned, the seller is responsible for return shipping."
His response was that it is Ebay's policy and not his. I guess he doesn't get that he agreed to this policy when he signed up as a seller. I assume this means that I have to wait the 3 business days to ask Ebay to step in and help. In the mean time is there anything else I can / should do? I paid with Paypal through Ebay so I should be covered. I assume I should wait to see what Ebay says before starting a claim with Paypal.
Thanks.
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