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Dropped Omega Seamaster
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vbrad26
·You made a mistake. It happens.
Now pay up. Anything less than that and you should be grateful.
Now pay up. Anything less than that and you should be grateful.
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gdupree
·Omega says, "All OMEGA watches are tested according to the official NIHS (Industrial Normes of the Swiss Watchmaking Industry) and the internal norms of Swatch Group"... I don't know what these standards are exactly, so from wikipedia, "The International Organization for Standardization issued a standard for shock-resistant watches, which many countries have adopted... It is based on the simulation of the shock received by a watch on falling accidentally from a height of 1 m on to a horizontal hardwood surface." I realize that IOS is not NIHS, but seems like a pretty low bar to meet.
And interestingly enough, a drop from 1m on to a hardwood surface is exactly the damage we are discussing, which most seem to think would not be covered by warranty if disclosed... So why would Omega not cover a drop that is exactly what they advertise that it will withstand?
And interestingly enough, a drop from 1m on to a hardwood surface is exactly the damage we are discussing, which most seem to think would not be covered by warranty if disclosed... So why would Omega not cover a drop that is exactly what they advertise that it will withstand?
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Archer
··Omega Qualified WatchmakerOmega says, "All OMEGA watches are tested according to the official NIHS (Industrial Normes of the Swiss Watchmaking Industry) and the internal norms of Swatch Group"... I don't know what these standards are exactly, so from wikipedia, "The International Organization for Standardization issued a standard for shock-resistant watches, which many countries have adopted... It is based on the simulation of the shock received by a watch on falling accidentally from a height of 1 m on to a horizontal hardwood surface." I realize that IOS is not NIHS, but seems like a pretty low bar to meet.
And interestingly enough, a drop from 1m on to a hardwood surface is exactly the damage we are discussing, which most seem to think would not be covered by warranty if disclosed... So why would Omega not cover a drop that is exactly what they advertise that it will withstand?
You are confusing standards and testing, with what a warranty covers. Warranties are meant to cover defects in materials and workmanship, and when a watch is dropped onto a hard surface, it not running afterwards is not a defect in materials and workmanship.
This is like saying that because cars are designed to withstand certain impacts, that if you drive into a wall the car should be repaired under warranty...
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vbrad26
·How do you prove it was actually a 1M drop?
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gdupree
·You are confusing standards and testing, with what a warranty covers. Warranties are meant to cover defects in materials and workmanship, and when a watch is dropped onto a hard surface, it not running afterwards is not a defect in materials and workmanship.
This is like saying that because cars are designed to withstand certain impacts, that if you drive into a wall the car should be repaired under warranty...
It seems to me that claiming watches to be drop-resistance institutes some form of implied warranty. But no doubt they've got all of that sorted out legally. Lack of proof is probably a strong factor in not covering it.
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UncleBuck
·There are Omega people that visit this forum and I wonder what their views would be.
We had a discussion once about different levels of honesty and personal standards.
I judge no one and my rules are only for myself but I know who I would want to buy watches from.
"The truth, the whole truth and nothing but the truth".
We had a discussion once about different levels of honesty and personal standards.
I judge no one and my rules are only for myself but I know who I would want to buy watches from.
"The truth, the whole truth and nothing but the truth".
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OmegaRody
·Hey guys,
The other day I was taking my year old omega seamaster 2018 smp off, and I accidentally dropped it from about 3-4 feet onto a wooden floor. Everything seemed to be okay... there were no scratches, and the timing was fine. Fast forward one day and my date now begins changing at around 11:15 pm and flips to the next date by 11:20 pm. RIP
I am planning on taking the watch into an omega boutique this week. How much do you guys think this is going to cost me?
Squan
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Dan S
·Still running fine, minor change to the date turnover. Hardly RIP, but I guess the thread title got the desired attention.
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Archer
··Omega Qualified WatchmakerIt seems to me that claiming watches to be drop-resistance institutes some form of implied warranty.
It doesn't. Again damage from a drop is not a defect in materials or workmanship.
There's no way of spinning this to hold Omega liable for someone dropping their watch and damaging it. Any evidence of an impact will void the warranty.
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rcs914
·Just as an explanation for all of us people of older Millenial/Gen-X/ and above - RIP is common slang with the kids these days to express "That sucks" basically.
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Squan
·Just as an explanation for all of us people of older Millenial/Gen-X/ and above - RIP is common slang with the kids these days to express "That sucks" basically.
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Iceter
·Very interesting situation. Omega's warranty as it is written may preclude any claim--so this is purely academic--but the 5mph bumper analogy is actually a very good one.
The automotive 5mph standard doesn't require that there is no damage after that small impact. It just requires that an impact up to that level not cause extensive and expensive damage to the car. It is required in the regulation that the car will be safe, drivable and functional after a 5mph impact (and that the cost to fix not exceed a specified amount). If someone had a 5mph bump in their new car and the car had a problem with the engine afterwards, then that engine issue would be covered under the warranty because the mechanicals of the car are built to withstand that bump.
If a watch company says their product can withstand a 1m drop onto hardwood, then I would expect the product to function properly after that exact scenario happens--even if there is superficial damage to the exterior of the watch. If a company claims to meet that standard and then the watch suffers a mechanical malfunction after that exact scenario occurs, then there very well may be a defect in materials or workmanship (or design, which is a whole 'nuther matter). In that situation, I think the case could be made that a standard is claimed, the standard was not met, so the mechanical issue should be covered by the manufacturer. Yes, the damage was caused by the owner, but if the standard claimed by the manufacturer had been met, then the mechanical damage should never have occurred.
As for what to say and what not to say, I have always thought a person should accept responsibility for what they do. I would say I dropped the watch just because it would help the WM zero in on where the malfunction lies.
This is a really interesting scenario and I hope the OP keeps us updated. Who here among us hasn't dropped a watch? On a personal level, I would expect any modern tool watch to be able to withstand a drop from waist height onto almost any surface because I'll wager that almost every watch ever built has suffered that exact scenario. I would be disappointed to find out that my Seamaster couldn't handle that. Along those lines, I wouldn't expect Omega to fix the mechanical issue gratis, but I would be disappointed with the brand if they did not.
The automotive 5mph standard doesn't require that there is no damage after that small impact. It just requires that an impact up to that level not cause extensive and expensive damage to the car. It is required in the regulation that the car will be safe, drivable and functional after a 5mph impact (and that the cost to fix not exceed a specified amount). If someone had a 5mph bump in their new car and the car had a problem with the engine afterwards, then that engine issue would be covered under the warranty because the mechanicals of the car are built to withstand that bump.
If a watch company says their product can withstand a 1m drop onto hardwood, then I would expect the product to function properly after that exact scenario happens--even if there is superficial damage to the exterior of the watch. If a company claims to meet that standard and then the watch suffers a mechanical malfunction after that exact scenario occurs, then there very well may be a defect in materials or workmanship (or design, which is a whole 'nuther matter). In that situation, I think the case could be made that a standard is claimed, the standard was not met, so the mechanical issue should be covered by the manufacturer. Yes, the damage was caused by the owner, but if the standard claimed by the manufacturer had been met, then the mechanical damage should never have occurred.
As for what to say and what not to say, I have always thought a person should accept responsibility for what they do. I would say I dropped the watch just because it would help the WM zero in on where the malfunction lies.
This is a really interesting scenario and I hope the OP keeps us updated. Who here among us hasn't dropped a watch? On a personal level, I would expect any modern tool watch to be able to withstand a drop from waist height onto almost any surface because I'll wager that almost every watch ever built has suffered that exact scenario. I would be disappointed to find out that my Seamaster couldn't handle that. Along those lines, I wouldn't expect Omega to fix the mechanical issue gratis, but I would be disappointed with the brand if they did not.
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Archer
··Omega Qualified WatchmakerVery interesting situation. Omega's warranty as it is written may preclude any claim--so this is purely academic--but the 5mph bumper analogy is actually a very good one.
The automotive 5mph standard doesn't require that there is no damage after that small impact. It just requires that an impact up to that level not cause extensive and expensive damage to the car. It is required in the regulation that the car will be safe, drivable and functional after a 5mph impact (and that the cost to fix not exceed a specified amount). If someone had a 5mph bump in their new car and the car had a problem with the engine afterwards, then that engine issue would be covered under the warranty because the mechanicals of the car are built to withstand that bump.
Agreed and this was the exact scenario I had in mind.
If a watch company says their product can withstand a 1m drop onto hardwood, then I would expect the product to function properly after that exact scenario happens--even if there is superficial damage to the exterior of the watch.
Omega makes no such claim that I am aware of. If someone can point to it, by all means do so...
On a personal level, I would expect any modern tool watch to be able to withstand a drop from waist height onto almost any surface because I'll wager that almost every watch ever built has suffered that exact scenario. I would be disappointed to find out that my Seamaster couldn't handle that. Along those lines, I wouldn't expect Omega to fix the mechanical issue gratis, but I would be disappointed with the brand if they did not.
Do a test and let us know how it turns out, and make sure you tell Omega you dropped them all when you take them in. 😀
To be clear, dropping your watch from 3-4 feet onto a hard surface is abuse, not something that Omega covers under warranty...
As an aside it seems that watch forums are a series of extremes. People ask "Is it safe to...?" for what are often everyday activities that the watch can surely handle, and yet when someone drops the watch from 3-4 feet onto a hard surface, many seems to think it should be fine. 😕
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Dan S
·Omega will probably do a thorough inspection to confirm that nothing else is wrong, and that might make you feel better. But if the only problem is that the date turns over a bit early, another possibility is that you just live with it until the watch is due for a service. It seems like a really minor issue to me.
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vbrad26
·Are you positive it hasn't always done this and you just never noticed, and only noticed now because you were looking for issues?
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jaguar11
·Can't see it being too serious whatever the issue and parts are plentiful....
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franklyfresh
·Nothing to add but good luck. I know a damaged prized possession can really suck so wanted to offer my well wishes. Based on what most are saying though you should rest easy knowing that at worst you are out a service cost. At best,you are out some time.
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